I was not happy with the arrangements for delivery. The driver - Perry - was unable to deliver the pallet as the load was too heavy for the equipment he had available. I had to pay for help for the turf to be removed manually from the back of the delivery truck. I felt that Perry behaved professionally throughout the time he was here but was obviously embarrassed at being put in a difficult position. If I had been living on my own I am not sure what would have happened. Maybe you need to look at your Health and Safety Policy and ensure that the equipment is fit for purpose. The turf was good.