Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd, Colpmans Farm, Islip, Kettering, Kettering, North Northamptonshire
Rating: 4.65

4.7 Rating 3,751 Reviews

92 %

of reviewers recommend Turfonline

4.7

Based on 3,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd,
Colpmans Farm, Islip, Kettering,
Kettering
North Northamptonshire
NN14 3LT

Turfonline 5 star review on 26th October 2026

Turfonline 5 star review on 19th February 2026

J Simmons

Turfonline 5 star review on 26th October 2025

S Cumberledge

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laid the turf on the same day it arrived, only took a couple of hours, watered it well and now 4 weeks later its looking superb except where the cat had a wee. Great service. Thank you. P W Monks”

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Posted 8 years ago

“Good quality turf delivered and polite and helpful staff. Only negative was they provide a delivery day but no time slot, probably because the turf is cut fresh. But it does mean you have to plan to be in all day.”

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Posted 8 years ago

Hi, Thank you for this review. Within the checkout we do offer timed delivery services (Pre 2pm or Pre 11am) However, as you selected and Anytime Service we unfortunately, cannot provide ETA's as is it anytime between 8am and 8pm. If you would like to discuss this further please do not hesitate to contact us. Thank you.

Posted 8 years ago

“This was my second order from turfonline, the first order was excellent, but this order wasn't as good, half of the turf fell apart or tore on handling, slowing the job down. will try again as hopefully this was a one off poor batch”

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Posted 8 years ago

Hi, We are sorry to hear that you were not happy with this order, if you would like to discuss this please give us a call or let us know when you place your next order and we can discuss this with you. We would be happy to add on a free tub of fertiliser for your next order. Thank you.

Posted 8 years ago

“A quality product delivered on time and in excellent condition - thank you.”

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Posted 8 years ago

“Knowledgeable staff, quick careful delivery and a great product. All golden.”

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Posted 8 years ago

“Great quality turf delivered fast.”

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Posted 8 years ago

“Delivery driver was great , friendly and helpful. I ordered two bags of topsoil. It's good stuff, no stones and generous bags.”

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Posted 8 years ago

“Great customer service. Thank you.”

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Posted 8 years ago

“Staff were polite and knowledgeable when I phoned to enquire and again when I ordered. Delivery was on time. Turf being 1m square was quite heavy and awkward but comfortable for two people”

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Posted 8 years ago

“Excellent customer service, I ordered Friday and turf was delivered on Saturday morning. The Jubilee turf is very good quality, no stones and perfect, uniform thickness. Highly recommended.”

Turfonline 5 star review on 10th October 2018

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Posted 8 years ago

“Excellent customer service, I ordered Friday and turf was delivered on Saturday morning. The Jubilee turf is very good quality, no stones and perfect, uniform thickness. Highly recommended.”

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Posted 8 years ago

“Superb quality for the price, good thickness of root layer so no worrying about tearing when moving around. Been laid over a week now, looks lovely and green, and rooting in nicely.”

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Posted 8 years ago

“I hate being lied to. We purchased over £248 quid worth of turf and a bulk bag of soil on Friday. We didn't need any of the soil after all of our work, however and I checked on your website to see what your returns policy was. https://www.turfonline.co.uk/returns-policy This is the exact language (cut/pasted) from your website returns policy: "1.2 Return of Products at your own cost. 1.2.1 In respect of non-palletised Products (such as sundry Products) you will need to arrange for return to us at your own cost, quoting your order number. Please see paragraph 1.11 for details regarding the methods that you can use to return Products to us. We will not reimburse you for any delivery or other costs that you incur in returning the Products to us. Your relevant order number must be quoted on all returns. 1.2.2 In respect of palletised Products (such as turf) or products which cannot usually be returned by post (such as lawn soil) please contact us and we will arrange collection. You will be responsible for the collection costs which vary by location, but are usually around £50 per pallet or £20 per item." When I spoke to one of your customer service reps this morning, I was informed that not only was this NOT TRUE, but that I would be out an ADDITIONAL 20 quid with absolutely no refund whatsoever! Asked to speak to a manager because she kept talking in circles, and was told he wasn't available. It doesn't cost 100 quid to collect 1 pallet of dirt. I'm extremely unhappy with your customer service. We've taken good care to cover it and make sure it is as exactly as it was when delivered Friday. I called and emailed at 5:30 on Friday to arrange. Called back again Monday and got this rubbish. If you're not going to stick to your own policies and honor it - than at least do your duty and not lie on your website and just say NO RETURNS. Rubbish service.”

Helpful Report

Posted 8 years ago

Hi Jodi, Thank you for your review of Turf Online. Some products that we sell are heavy items and as such this directly affects the delivery and collection charge. Topsoil is one of those products. To provide a speedy and streamlined checkout process the basic delivery charge is incorporated within the cost of the product you see on the site. In this particular case, the collection charge is greater than the actual price you have paid for the soil product and unfortunately this results in an additional payment of £23.80 being required for us to collect this product. We are more than happy to collect the soil you no longer require for the additional charge, alternatively you can arrange for the topsoil to be returned to us and we will of course credit you with the cost of the actual product which would amount to £32.60.

Posted 8 years ago

“Easy to use website, good price for a quality product. Arrived on time and would not hesitate to recommend.”

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Posted 8 years ago

“Staff most helpful, the lady that took mt order was delightful. Thank you Karen. Delivery driver gave faultless service. The product itself, exceeded my expectations. I would certainly recommend Harrowden Turf to all.”

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Posted 8 years ago

“Excellent service in terms of both quality of product and delivery. Very impressed all round and my lawn is laid and starting to look lovely Mike”

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Posted 8 years ago

“Excellent service, quick delivery, amazing quality turf, 100% will use again”

Turfonline 5 star review on 4th October 2018

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Posted 8 years ago

“Very impressed, looks good and nice colour”

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Posted 8 years ago

“High quality turf at a reasonable price which was delivered at the scheduled time. A first rate service I would highly recommend”

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Posted 8 years ago

“Best turf I have bought for years. Speed of service excellent”

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Posted 8 years ago

Turfonline is rated 4.7 based on 3,751 reviews