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Turfonline Reviews

4.6 Rating 3,269 Reviews

91 %

of reviewers recommend Turfonline

Company Reviews

Product Reviews

4.6

Based on 3,269 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 29th April 2024

Turfonline 5 star review on 23rd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful quality turf. Unfortunately, at 74 years of age and disabled, I have been left with a huge wooden pallet to dispose of. I re read the terms and conditions, and the fact that the customer will be left to dispose of the pallet is not explicitly stated. It is left for the customer to pick up on statements 'delivered on a pallet' etc. In no way would this mean to me that the pallet would be left behind. This needs to be made clear, not obscured behind ambiguous wording.I won't be ordering again.”

Posted 3 years ago

“Bit disappointed. Webpage says free next day delievery but when you go to checkout a delivery charge is applied! Very misleading.”

Turfonline 1 star review on 15th February 2020

Posted 4 years ago

Hi Michael, Apologies that you felt this was misleading on our website. Unfortunately, we do offer Free Standard Anytime Delivery to most UK postcodes but there are some postcodes that have a delivery surcharge depending on the location.

Posted 4 years ago

“The turf wasn't delivered to the right address by the delivery driver. Fortunately the builders on the site were able to move the pallets with a telehandler, but it was too late to lay by the time it arrived at our house. It was laid first thing the next morning but by that point the turf was damaged from heat stress. Given the very cool weather on the day of delivery and how badly damaged the turf is, I suspect it was cut quite some time before it was delivered. We now have many dead patches in the lawn which need reseeding.”

Posted 4 years ago

“Poor customer experience. Poor and inaffective wording on your webpage. Ended up paying over £10.00 a square meter. When complained to customer service, no appologies, no interest, no help. Wil NEVER use you again. RIP OFF.”

Posted 4 years ago

“We ordered some turf to be delivered on a Friday. That day my wife and I waited inside all day for the delivery driver to come. We understand that turf is a perishable product and needs to be laid immediately. Unfortunately the delivery never arrived. We never received so much as a knock on the door. When we emailed to let them know this we were told that there was 'a problem with the delivery' and that we should get in contact on Tuesday to 'discuss other options'. When I called I was told that the driver 'couldn't get down our street' and couldn't contact us by phone. Our only option would be to buy more turf. And we would not be refunded for turf that we already bought but that, for whatever reason, wasn't delivered. So not only did we waste an entire day waiting for a delivery that never arrived. We are also £140 out of pocket. I can assure you that we will certainly not be ordering turf from this company ever again. And I advise people not to use them.”

Posted 4 years ago

“Very disappointed. The turf was of very poor quality, as the photographs show. Every single roll was crumbling and torn. The lawn looks like a patchwork quilt. When I contacted the company and shared these images they offered to replace the turf three days later. However, I had the gardeners on site, and the turf sitting on my neighbours’ drive and had to go ahead. I asked for a partial refund as the process of laying these damaged turfs took much longer than anticipated and the quality of the lawn is very poor, but I never got a response. This was a very disappointing experience and demonstrated poor customer care.”

Posted 5 years ago

Hi Edna, We are sorry to hear you were unhappy with your turf. We did respond to your email to ask if a credit for the rolls would be acceptable other than a replacement, however this must not have arrived with you. We would be happy to refund the rolls for you, if you would like us to go ahead please contact us. Thank you.

Posted 5 years ago

“Wouldn't recommend as quality isn't the best! 3rd order we've had now where the turf has holes in it or it is torn! Makes our company look unprofessional and therefore we may now take our business else where next year.”

Posted 5 years ago

“Buy from somewhere else. Damaged goods. Poor customer service.”

Posted 5 years ago

“Bad customer service. Had to chase for a simple query. Turf was damaged when they delivered it and they didn't want to replace nor to refund. Avoid!”

Posted 5 years ago

“Ordered wild flowers, looks more wild meadow with plenty of clover. Where are the flowers. Very disappointed. Would never recommend.”

Posted 5 years ago

“The turf that arrived was scorched and dying.”

Posted 5 years ago

“Was not given the amount needed to cover my lawn. This was even with the 10% added. Called to see if they would drop another roll off at some point but was told to go to. B&Q. The royal turf is performing well though, even in this heat wave.”

Posted 5 years ago

“I have always used you for turf because of the high quality, but I was very disappointed with the quality as it was brown and very dry. It looked like it had been sitting around for a while. This caused me conflict with my paying customer.”

Posted 5 years ago

“Product arrived and looked more like hay when I unrolled it. No response from customer service despite emailing in 3 times with pictures. I've watered it religiously since laying but it's just dead... AVOID.”

Posted 5 years ago

“Turf arrived on time and was delivered to my garden. Unfortunately upon opening the turf it was extremely dry and brittle, and a couple of rolls broke. After laying the turf only 2 days ago it is going yellow even after regular watering. I could only inspect the visible turf on the pallet, the turf underneath was hidden. I am hoping that I can recover the laid turf. Turf does not appear to have been watered prior to delivery. It is dying rather quickly now.”

Posted 5 years ago

“Had delivery of turf, which was prompt and arrived in good time. Upon inspection however found a number of pallets with the grass of very poor condition. One pallet the grass rolls I was unable to even lift off without them breaking up. After numerous correspondence the best the company could offer was for me to pay them over £70 for delivery of another pallet. So much for the company moto of 'Caring for our customers & Our pleasure is your satisfaction with the product'. If you order, just hope it arrives to your satisfaction , otherwise expect to pay more for a something you wanted right in the first place.”

Posted 5 years ago

“We bought turf and topsoil and it was delivered around 3:30pm in Friday. The topsoil was put down and then the turf on the Saturday morning. The turf was dead, black, steaming and had mould inside it. I complained but was told it needed to go down the same day so we have to buy more. I accept that it should go down the same day but suspect the turf had been laying around for a bit longer than normal when sent to us because I have not seen it so bad, within 24 hours.”

Posted 5 years ago

Hi there, Sorry to hear about your turf. In warm weather at this time of year, turf will heat up and deteriorate very quickly so it's vital that turf is laid on the day of delivery. Please be assured that we always harvest turf fresh to order the day before delivery so it arrives with you in the best possible condition. Extra information about sod heating can be found on our website: https://news.turfonline.co.uk/sod-heating-season-is-upon-us/

Posted 5 years ago

“Delivery driver was in such a hurry that he did not want to wait for me to move my car to place my order in my driveway. He basically said he could not wait 30 seconds. He left my order in the middle of my road and drove off. I called the TurfOnline to make a complain and literally told me that is the 'standard service' they always provide and some drivers are under a lot of pressure to make many deliveries in one day. That is the reason that drivers can be often rude. First time I use Turfonline and certainly the last one.”

Posted 5 years ago

“My complaint relates to your delivery process, in which your driver decided not to drive along the road outside my house on the grounds that it was too small, however, large oil tankers manage this road as do the local authority dust carts etc. etc. As a result I had to pay significant additional delivery charges. Even though these costs were divided I remain very annoyed at the drivers lack of gumption. The turf once delivered was of good quality.”

Posted 5 years ago

“Absolutely appalling customer service! Delivered damaged turf (the turf had clearly been sitting in their delivery van for several hours on a hot day) and try to put the blame on me even though I had followed all their instructions correctly in terms of rolling out the turfs and laying as soon as the delivery arrived. No gesture of goodwill or refund was offered and I have essentially lost my money! I would advise everyone to stay well away! DO NOT USE!!! WHAT A WASTE OF MONEY!!!”

Posted 5 years ago

Hi Ash, One of our managers is still looking into this for you, and had promised to get back to you on Tuesday after speaking to our directors.

Posted 5 years ago

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Turfonline is rated 4.6 based on 3,269 reviews