J
We ordered some turf to be delivered on a Friday. That day my wife and I waited inside all day for the delivery driver to come. We understand that turf is a perishable product and needs to be laid immediately. Unfortunately the delivery never arrived. We never received so much as a knock on the door. When we emailed to let them know this we were told that there was 'a problem with the delivery' and that we should get in contact on Tuesday to 'discuss other options'. When I called I was told that the driver 'couldn't get down our street' and couldn't contact us by phone. Our only option would be to buy more turf. And we would not be refunded for turf that we already bought but that, for whatever reason, wasn't delivered. So not only did we waste an entire day waiting for a delivery that never arrived. We are also £140 out of pocket. I can assure you that we will certainly not be ordering turf from this company ever again. And I advise people not to use them.
Helpful Report
Posted 6 months ago
Turfonline is rated 4.61 based on 1,766 reviews

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