An all round harrowing experience !! I would not recommend dealing with Harrowden Turf as my experience was truly dreadful. Ordered the product online on a Saturday morning, provided correct house name, correct street name, correct town, correct county and a postcode with one digit typed incorrectly). Phoned their sales office on Monday morning to confirm order details and advised their sales assistant to check the access on Google Maps as I was concerned about the size of the delivery vehicle. I was assured it would be fine and they would deliver to my address on the appropriate size vehicle. After calling them on the day my delivery was planned for, I was eventually advised they required an additional £40 to deliver the Turf, alternatively they would keep my prepaid £189 and I would receive no turf at all. (what a way to treat a customer). Their feeble justification for applying the additional charge was my delivery was planned on the wrong vehicle due to one digit of the postcode being wrong (despite them having the full address and me calling their sales office to check the access at the property). After several discussions with their Ops Manager I reluctantly paid their £40 charge and attempted to recover this once I received the delivery. After 6 weeks and numerous emails and tel calls with a company Director I eventually received a partial £20 refund. This is the worst customer service experience I have ever endured. It appears to me that this organisation refuse to accept any responsibility for their errors and look for any reason to apply additional charges once they have your order.