Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,806 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a portable trolley table blue tabletop at Crufts. Ask who was delivering it and told DPD. said I would be at work daytime but was told DPD could leave it elsewhere. Sure enough DPD text me a few days later saying they would deliver it the following day and if I was not going to be at home gave me a link to their website which gave alternative commercial addresses they would deliver it to where it could be collected. I chose one nearby. Then I got another message at 7.51pm from DPD telling me they could NOT deliver it to an alternative address. So I end up having to take a day off work to sign for it on delivery to my home before I even opened it to make sure it was all ok. The driver blamed you, GROOMERS, saying you would NOT allow DPD to leave it else where. You in tern blamed DPD. also the trolley came with a black top NOT blue as ordered at the CRUFTS show. Not likely to use GROOMERS again.”

Helpful Report

Posted 5 years ago

Dear Leslie, Thank you for your review. We would firstly like to apologise for any misunderstanding or miscommunication at Crufts and for any inconvenience that has been caused. The product that was entered onto the order, was the product that you have received. However, if you would like for this to be changed, we would be more than happy to arrange a collection and a new delivery with you. With regards to the original delivery, you have changed the delivery arrangement with DPD directly, which is something we do not have any involvement with. Therefore, we wouldn't have been aware that a change to the delivery had even been made and we absolutely would not have requested for DPD to cancel the delivery, even if we were aware of the change. We can only apologise on behalf on DPD, as what the driver has told you was incorrect. We are taking this very seriously and not only will we be passing on your complaint to DPD, we will also be taking this up further with our account manager at DPD, to investigate why the driver provided you with incorrect information. We will arrange for a member of the team to contact you later today to discuss further. Kind regards The Groomers Team

Posted 5 years ago

“Customer service very unpleasant. Bought pair of bull nose safety scissors from Groomers online. These fell apart within 5 minutes of using them. I was triming by my dogs ear at the time and I had to fish out the screw from his ear canal. I tried to find out by email marked urgent if I have recovered all the parts or there are possibly others in the ear canal but nobody interested. Phoned them and apparently they don't have to reply sooner than 24hrs..... so they didn't!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you are disappointed with the service that has been received. We endeavour to reply to all email queries within 24 hours and we usually achieve this in less than this. When any issue with a product such as damage or the incorrect product has been received, we do kindly ask for a photo to help us speed the process up. After speaking to you, we advised that we have sent you a prepaid returns label and once the item is back, we can either issue a full refund, or replace the scissors. If you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 5 years ago

“Awful. I ordered a cat spray and got sent dogs treat and a dog ear product. Not sure how they managed to mess that up. My first time ordering as well so it's put me right off. Not the first experience you'd like to recieve! They gave me a refund which was good but still expect me to send the products back out of my own time, even though they was the ones to mess up. Which adds to the annoyance. Will never order from here again.”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our sincere apologies for the picking error. We offered to send a replacement spray and advised that you could keep the items that were received in error, as a gesture of goodwill. However, instead, you requested a full refund. Therefore, we sent you a prepaid returns label to get the items received in error, back to us. Again, please accept our apologies for the error and for any inconvenience that has been caused. Kind regards The Groomers Team

Posted 5 years ago

“As I write this review and 8 days later, I am still waiting for my order. The order status still says, we will be processing your order to begin the despatch shortly. When I call you you stated that my order has been dispatched. So when will I get it. Not happy”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our sincere apologies for this delay and for any inconvenience that has been caused. The goods were indeed, dispatched the very same day you placed the order and ordinarily, the delivery service is 2-3 working days. Having tracked the order, it appears the courier have potentially lost the parcel but failed to inform us. Therefore, we will be taking this up further with the courier to investigate what has happened, but in the meantime, we will arrange for a member of our team to contact you this morning, to arrange sending a replacement order. Kind regards The Groomers Team

Posted 5 years ago

“Missing items from order. 2 x 5ml Detangle shampoo. Sent an email to office on Saturday.”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our sincere apologies. We are closed over the weekend. We will arrange for a member of our team to contact you to resolve. Kind regards The Groomers Team

Posted 5 years ago

“Very pleased with my towls have brought before come very quick would buy from this company again”

Helpful Report

Posted 5 years ago

Dear Loraine, Thank you for your review. We are really pleased to hear that you were happy with your purchase. We would be grateful if you could share what we could do next time, to increase the rating of 1 star that you gave us. Kind regards The Groomers Team

Posted 5 years ago

“I was very disappointed that the free postage banner on the website hid the unless you spend.... I also found adding in a useless spray without asking me was annoying clearly that made you qualify for the free postage but it was very unclear.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are very sorry to hear of your disappointment. As you have ordered on a mobile phone, the size, display and general layout does differ from what you would see on a PC and we apologise if you feel you have been misled in anyway. Delivery is free for all orders over £85. Your order on this occasion was a little short of this figure. We were also running a promotion, which was to receive a free Pet Remedy spray, for orders over £75, which in this case, was something you qualified for and this was added to your basket automatically with no value applied to it. Despite removing this from your basket, we have since spoken to you and we dispatched one to you separately , which we understand you have received. As a further gesture, we will refund the original postage that you paid. If you have any queries, please do not hesitate to call our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 5 years ago

“Product arrived faulty and did not even work.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that the product arrived faulty. When we spoke to you, we offered to replace this for new, but you instead opted for a refund, which we can confirm has been processed and the funds will appear within 3-5 working days. If you have any further queries, please do not hesitate to contact us on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 5 years ago

“Well as my goods haven’t arrived yet it’s a bit difficult to give a review . It’s over a week since I ordered and nothing ! How much longer ? I’m not a happy 🐰 !!!”

Helpful Report

Posted 5 years ago

Dear Marion, Thank you for your review. Please accept our sincere apologies for the delay and for any inconvenience that has been caused. The email you have received is automated and up until now, we were unaware that your goods had not arrived. We can confirm that the goods were dispatched from our warehouse when they should have been, but we will be contacting the courier to investigate what has happened. In the meantime, we shall be sending a replacement order via DPD express delivery. As a gesture of goodwill, we will also be refunding the postage that was originally. Our Customer Services Manager will call you later today to confirm once this has all been arranged. Kind regards The Groomers Team

Posted 5 years ago

“Ordered on a Thursday for next day delivery (at an extra cost) in plenty of time as this was something we desperately needed. When it got to the afternoon of the following day it hadn’t arrived & we’d not received any update we contacted Groomers, who initially put the blame on the delivery company. However, on the next phone call to Groomers it was admitted that it had not been dispatched the same day as I’d ordered it; apparently due to a system fault, & wasn’t sent until the day it was meant to arrive! Needless to say it didn’t arrive until the Monday. One star review given because of poor customer service. Had they had contacted us on the Thursday or the Friday morning to explain a system fault etc & to apologise & refund my next day delivery charges, or offered to compensate them this review would’ve been different.”

Helpful Report

Posted 5 years ago

“Ordered a stainless steel bath on Wednesday 25th and was assured it would be delivered either Monday 30th Sept or Tuesday 1st October. It is now Wednesday 2nd October and there is still no sign on said bath. We are now turning clients away as we are unable to cope with the volume of dogs and cats we groom in a day, due to not having the bath. Who covers this loss of earnings?”

Helpful Report

Posted 5 years ago

“Interestingly you are asking me for a review; but I haven't actually received my order. Please advise? Thank you for your order, placed on 25 September 2019, 12:42. Your order number is 118055 (WEB118055), and the order status is "Payment Received". Order Reference: 118055 (WEB118055) Order Status: Payment Received Payment Method: Credit or Debit Card Delivery Method: Standard Delivery”

Helpful Report

Posted 5 years ago

“Would of given stars if the actual product had turned up. And after a week, I still have to wait another 3 days before I get a refund. I was told it would be here after contacting them, it didn’t turn up. When contacting again instead of just issuing the refund, was told to wait until the following Monday. Won’t be ordering from them again.”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our sincere apologies for the issues that occurred. Our courier lost the parcel and failed to notify us of this. We have taken this up further with our account manager to investigate why this happened. We can confirm that refund has been processed as per your request. If you have any further queries on this, please do not hesitate to contact us, at your earliest convenience. Kind regards The Groomers Team

Posted 5 years ago

“Absolutely rubbish, I ordered a snood for my dog as she was going to be spayed and I paid £5.98 express delivery. Four days later it hadn’t arrived I was first told that it was due to the courier and then I was told that it hadn’t even been posted due to some sort of problem with printing. Waiting for my refund now.”

Helpful Report

Posted 5 years ago

Dear Jane. Thank you for your review. Please accept our sincere apologies for the error that occurred. We refunded the express delivery in full on 27/08/2019, but this usually takes 3-5 working days to appear in your account. If you would like to discuss anything further, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 5 years ago

“Disappointed, when placing an order with this company they always seem to be out of stock with 1 or 2 items and have to wait couple of weeks before they will be back in stock”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear we have been out of stock of the products on the occasions you have made contact with us. We completely understand your frustration and to try and counter this, we always endeavour to replenish our stock as often as we can. However, sometimes if a product sells particularly well, we might become out of stock of that product earlier than anticipated. We also have different lead times on stock replenishment depending on what the product is and where in the world it is manufactured. We would really like to get a better understanding of the products you are referring to, to see if we have the stock available now. Therefore, please call our helpline on 01635 581958 at your earliest convenience and a member of our team will be happy to discuss this with you in more detail. Kind regards The Groomers Team

Posted 5 years ago

“They changed the size of the shampoo bottle necks and now is groomers can’t use pumps in them! Of course we just so happen to have all the time in the world to pour a huge bottle every time we do a dog! Wouldn’t of been an issue if they’d offered a solution other than “there’s nothing we can do” I guess I’ll find a new shampoo supplier, as there are so many around anyway!”

Helpful Report

Posted 5 years ago

Thank you for your review. The pump is suitable for some of the 2.5L bottles, however, it is not suitable for the Ridasect, which is stated in bold on our website within the item's description. Please see the link below: https://www.groomers-online.com/professional-c1/bathing-c586/bathing-accessories-c159/groomers-pump-dispenser-p1270 If you have ordered this pump within the last 14 days, please do not hesitate to send this back and we will be more than happy to issue you with a refund for this item. Kind regards The Groomers Team

Posted 5 years ago

“Product has not arrived. Very disappointed with the customer service.”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our sincere apologies for this. Upon investigating, it appears the courier lost the parcel somewhere during transit. I understand that you have spoken to a member of our team, who dispatched a replacement order to you, via express delivery, which is sue to arrive today. Kind regards The Groomers Team

Posted 5 years ago

“Cheap and nasty rubbish ..certainly not worth the money they asked for. Would not give any stars but I have too at least give one”

Helpful Report

Posted 6 years ago

Thank you for your review. We are so sorry you feel this way about one of our products. If the the product has been damaged during transit, appears faulty or even if the product is just simply not suitable for your requirements, we can either exchange the product for new or something else. Alternatively we can refund you in full. Please do not hesitate to contact our helpline on 01635 581958 at your earliest convenience and a member of our team will be more than happy to assist you. Kind regards The Groomers Team

Posted 6 years ago

“Placed order on the Monday. I kept checking the order status online and by Thursday I called in as it was still waiting process. Pleasant enough lady advised something not quite right so would look into it and get it processed for delivery the following day meaning it would arrive the following Monday. I offered to pay extra to have it delivered the next day as l really needed the items but was told that wasn't possible. I have since placed another order with Christie's and it arrived within 48 hours.”

Helpful Report

Posted 6 years ago

Dear Rosalind, Thank you for your review. Please accept our sincere apologies for the delay and for any inconvenience that was caused. Our Customer Services Manager has been notified of the situation and will make contact with you today to discuss. Kind regards The Groomers Team

Posted 6 years ago

“Would love to say it worked,but my pug was very agitated on the second day, so stoped using it. That’s more of my pension monies down the drain.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you are unsatisfied with a particular product. Please call our helpline on 01635 581958 (Mon - Fri, 08:00 - 18:00) and we'd be more than happy to discuss an alternative solution. Kind regards The Groomers Team

Posted 6 years ago

Groomers Online is rated 4.8 based on 9,806 reviews