Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,554 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,554 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“avoid this company,got problems over a month, not returning money for faulty clippers,just keep sending same one and saying that nothing wrong with them,also no any reply from customer service, avoid!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you feel this way. We didn't find any faults with the product each time you sent it into us. However, as a gesture, we were able to offer you a solution to resolve the matter. Kind regards The Groomers Team

Posted 3 years ago

“I really think you need to change your delivery/couriers...I ordered on Tuesday 13th October .....after many phone calls i was told they tried to deliver, that was a lie....I am still waiting for my order!…I was told on Monday my order would be resent with a different courier as nxt day delivery.....nope, still not here....having to cancel all bookings now....not happy at all!…very disappointed”

Helpful Report

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for the original delay. We are taking this very seriously and will be following this up to find out what went wrong. We apologise for the any inconvenience this caused. However, the replacement order which was dispatched via express delivery, was delivered to a neighbour yesterday, as per your request. We will arrange for a member of the team to contact you today, to provide the details. Kind regards The Groomers Team

Posted 3 years ago

“I am still waiting for my goods. This survey to review your service has arrived way before the goods I’ve purchased! Does that say it all? I think so. What service? What communication? This survey is the ONLY communication I’ve have since placing my order on 1st October (I write this on the 8th). 7 days- no word, then a survey of “How are we doing?” comes through?!?”

Helpful Report

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for this delay. Having checked the tracking, it would appear the courier have lost this shipment during transit and have failed to notify us. We are taking this very seriously and will be taking this further with the courier. In the mean time, we will dispatch another order and send this via express (next working day) delivery. We will also arrange for a member of the team to contact you to discuss further. Kind regards The Groomers Team

Posted 3 years ago

“Asked for a refund. Sent at my own expense (which I do accept) back and they did not refund full amount! - No explanation given.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear of your disappointment. We will arrange for a member of the team to contact yo discuss further. Kind regards The Groomers Team

Posted 3 years ago

“Item not even dispatched yet on day 8.”

Helpful Report

Posted 3 years ago

“I cannot comment on the product as I'm still awaiting its delivery. I ordered it on 4/9/2000 and expected it to arrive before now as need to treat my dog. Any idea when I can expect to receive it?”

Helpful Report

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for this. Upon tracking, it would appear that the courier have lost the parcel. Therefore, we will dispatch a replacement order right away. We apologise for any inconvenience this has caused. Kind regards The Groomers Team

Posted 3 years ago

“I will have to return the product although very good quality I bought this item for large dog- a Labrador and it is far too small so I will try the XL although I don’t think that’s going to fit as the L is so small”

Helpful Report

Posted 3 years ago

Dear Sue, Thank you for your review. We are really sorry to hear that the size was not suitable. We will arrange for a member of the team to contact you to discuss further. Kind regards The Groomers Team

Posted 3 years ago

“I ordered on 16/8 it’s now 24/8 and have still not received my order.. no updates, no tracking. Have emailed customer services and awaiting reply. No excuses for paying for delivery and waiting over a week. Amazon manages in one day. Some communication would be nice. Won’t be using again.”

Helpful Report

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for this delay. Whilst we are closed on the weekend which was when the order was placed, the goods were dispatched from our warehouse the next working day, which in this case, was on Monday 17th. Delivery usually takes between 2-3 days. Therefore, we will chase the courier and arrange for a member of the team to contact you today with a resolution. We apologise for any inconvenience this delay has caused. Kind regards The Groomers Team

Posted 3 years ago

“I still haven't received my order. Ordered on 12th June and its now the 19th.”

Helpful Report

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for this delay. We will arrange for a member of our team to contact you asap and resolve. Kind regards The Groomers Team

Posted 3 years ago

“I haven’t received my purchase so not good”

Helpful Report

Posted 3 years ago

“No delivery after one week, no update on order, just saying paid. No response to message left on answer phone. No response to email. What else can I say?”

Helpful Report

Posted 3 years ago

Thank you for your review. Please accept our sincere apologies for the delay. We have since spoken to you and dispatched a replacement via express delivery, which we understand have now been delivered. We hope you enjoy the product and if we can assist you further, please do not hesitate to contact us. Kind regards The Groomers Team Kind regards The Groomers Team

Posted 3 years ago

“Customer sales attitude disgusting when you can get them to answer the phone”

Helpful Report

Posted 3 years ago

Thank you for your review. We are really sorry to hear you have been disappointed with our service. We will arrange for someone to contact you asap to discuss further. Kind regards The Groomers Team

Posted 3 years ago

“Website says you are open. I ordered and payed for a blaster on the 8th of May. Have only received confirmation of order and nothing else! There has been no communication/ update. Cannot get through on the phone!”

Helpful Report

Posted 3 years ago

“The clippers arrived quick enough however one of the combs broken. Sent an email on Saturday when arrived and no reply so called on Monday. Spoke to owner who promised to call back. He didn’t so I called again, updated and said would call back. As heard anything called on Wednesday and said replacement comb would be with me that day or next. A week later no replacement, no return to calls or emails. Eventually spoke to member of staff and explained wanted refund. Clippers collected on Wednesday and still no refund. Appeared that they were being sent back to me 4 days later for some reason. Eventually got refund and promised a call back from ‘manager’. Never got call back or apology. Totally understand items get broken but terrible service and would never use this Company again for anything”

Helpful Report

Posted 3 years ago

“2 weeks ago I bought a product and I didn’t received yet , horrible service and lost the money”

Helpful Report

Posted 3 years ago

“Very disappointed after many weeks I still have not received my full first order which was only 4 bottles of dog spray very very disappointed in your custome Don’t think I will order any more as it takes to long plus poor customer care”

Helpful Report

Posted 3 years ago

“Very disappointed I ordered some clippers over a week ago and despite numerous phone calls to a answer phone and emails I have heard nothing.”

Helpful Report

Posted 4 years ago

“Still have not received my order and no explanation.”

Helpful Report

Posted 4 years ago

“I can't review yet as I have not received my order. Maybe you could let me know when you might be in the position to ship it. I understand the present situation and I am in no hurry at present but a little info and contact would be good. Regards Georgina”

Helpful Report

Posted 4 years ago

“Ordered a portable trolley table blue tabletop at Crufts. Ask who was delivering it and told DPD. said I would be at work daytime but was told DPD could leave it elsewhere. Sure enough DPD text me a few days later saying they would deliver it the following day and if I was not going to be at home gave me a link to their website which gave alternative commercial addresses they would deliver it to where it could be collected. I chose one nearby. Then I got another message at 7.51pm from DPD telling me they could NOT deliver it to an alternative address. So I end up having to take a day off work to sign for it on delivery to my home before I even opened it to make sure it was all ok. The driver blamed you, GROOMERS, saying you would NOT allow DPD to leave it else where. You in tern blamed DPD. also the trolley came with a black top NOT blue as ordered at the CRUFTS show. Not likely to use GROOMERS again.”

Helpful Report

Posted 4 years ago

Dear Leslie, Thank you for your review. We would firstly like to apologise for any misunderstanding or miscommunication at Crufts and for any inconvenience that has been caused. The product that was entered onto the order, was the product that you have received. However, if you would like for this to be changed, we would be more than happy to arrange a collection and a new delivery with you. With regards to the original delivery, you have changed the delivery arrangement with DPD directly, which is something we do not have any involvement with. Therefore, we wouldn't have been aware that a change to the delivery had even been made and we absolutely would not have requested for DPD to cancel the delivery, even if we were aware of the change. We can only apologise on behalf on DPD, as what the driver has told you was incorrect. We are taking this very seriously and not only will we be passing on your complaint to DPD, we will also be taking this up further with our account manager at DPD, to investigate why the driver provided you with incorrect information. We will arrange for a member of the team to contact you later today to discuss further. Kind regards The Groomers Team

Posted 4 years ago

Groomers Online is rated 4.8 based on 9,554 reviews