Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,806 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ask to leave a review & I haven’t received item ?”

Helpful Report

Posted 3 years ago

Thank you for your review. We sincerely apologise for the original parcel being lost in transit and for any inconvenience this caused. We understand that you have since received the replacement. If you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 3 years ago

“I still haven't received my items- no answer on the customer service number, or any option, automated message constantly, Fed Ex delivery who doesn't leave a tracking number, comes the next day, no tracking number, called and finally spoke to someone who said they would call Fed Ex to tell them to deliver the next day when I would be in, (I was in the first day by the way), if they changed their delivery company, and if they answered the phone when you call, and you got your items without having to spend hours calling Fed Ex only to be told that you need a tracking number, etc etc, I will remember next time to use Christies, who have got the deliveries sorted and do answer the phone, I have been sent an email to review my product, well, what product, where is it, more time wasted trying to get it sorted.”

Helpful Report

Posted 3 years ago

Dear Tania, Thank you for your review. Please accept our sincere apologies for this delay and for not being able to reach us originally. Our customer service representative who has been speaking with you already, will be in touch once more to resolve this matter. Kind regards The Groomers Team

Posted 3 years ago

“Expensive p and p. Parcel arrived reboxed with sticker saying TNT resealed.Address label cut off original box and stuck on new box. Mixing bottle was missing and shampoo leaked inside box. They kindly sent another mixing bottle but said nothing about the leaked shampoo. When I compared to the online photo the shampoo should have been right up to the handle. Waiting to hear if I should send this back or if they will send the missing shampoo that must have leaked through the original packaging! Wastes time for something that’s so expensive.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear there was damage to your shampoo. A member of the team will be in touch shortly to resolve this. Kind regards The Groomers Team

Posted 3 years ago

“I asked about guards for a specific model of clipper bought from Groomers. I was directed to standard ones that did not fit my model. :(”

Helpful Report

Posted 3 years ago

Thank you for your review. We apologise if there has been any misunderstanding or miscommunication on our part. A member of the team will contact you to discuss your requirements. Kind regards The Groomers Team

Posted 3 years ago

“Order was placed and accepted only to be told they don't post to Northern Ireland which was part of the UK last time I checked. I shall await my refund.”

Helpful Report

Posted 3 years ago

“Groomers Online provides inaccurate information on the website and repeated calls to customer service or sales extensions finely end up as “On one is available “. Ordered brush and Crown Coat shampoo online. Had previous experience of both products. As I live in Northern Ireland I checked the website what confirmed they deliver based on Royal Mail rates. Ordered with shipping rate based on postcode, order processed and paid, only to receive an email later to say payment refunded as they cannot deliver. Replied pointing out website details but got no response. Subsequent calls to company go unanswered.”

Helpful Report

Posted 3 years ago

“Very bad service for the following reasons. Order online states 24 hour dispatch. My order took 5 days with no communication. When I contacted the company they said that my address didn’t match my bank details ( it does and they took my money) to then say they can’t dispatch the item. But they can refund the money. How can you refund an order but not take the payment? So I’m summary, didn’t deliver the goods, poor communication and unable to deliver on their websites delivery time scale. Extremely disappointed and will never use this company again and I will look forward to discussing this at future events at every opportunity I get to show my disappointment in them.”

Helpful Report

Posted 4 years ago

“Ordered many times, placed an order and payed, to receive an email the next day to be told we do not deliver to N.Ireland! Very Dissatisfied.”

Helpful Report

Posted 4 years ago

“Very unprofessional - took my order and payment but then sent me an email 7 days later to say that they could not deliver outside of mainland UK. This was not clear on their website and there should have been no way that an order for the EU could and should have been taken if they can't deliver.”

Helpful Report

Posted 4 years ago

“My order has not arrived yet”

Helpful Report

Posted 4 years ago

“Hi I can only say very poor as you cancelled my order and didn't explain why ....”

Helpful Report

Posted 4 years ago

“Doesn’t answer phones and doesn’t reply to emails. Won’t be using again.”

Helpful Report

Posted 4 years ago

“Very disappointed to have my order cancelled after 2 days stating you not posting to Northern Ireland. I have been customer for many years so I hope you change this decision”

Helpful Report

Posted 4 years ago

“really very poor took the money which had to be returned the day because a small comb could not be posted to Northern ireland”

Helpful Report

Posted 4 years ago

Thank you for your review, Please accept our sincere apologies for not being able to fulfill the order on this occasion and we apologise for any inconvenience this may have caused. Kind regards The Groomers Team

Posted 4 years ago

“Been asked to write a review of what I've ordered but it still hasn't arrived.”

Helpful Report

Posted 4 years ago

Thank you for your review. The tracking states this was delivered on 24/02/2021. Therefore, we will arrange for a member of the team to contact you. Kind regards The Groomers Team

Posted 4 years ago

“£90 worth of products never received. Emailed fed ex and groomers. No reply no product and no refund. Not even a reply”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for the issue you experienced with the courier. We have since refunded you for the order as per your request. Kind regards The Groomers Team

Posted 4 years ago

“Ordered a blast dryer and after 6 days of it not arriving I called in and eventually got a call back saying the item was out of stock! No one wpuld have told me had I not called. Then told I would grt a refund fast time and after 2 days I am now awaiting another call back. Not a happy customer right now.”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for any inconvenience this caused. Whilst this was caused due to an error on our system, we completely recognise that on this occasion, we have not met your expectation. The refund has been processed and we will arrange for a member of the team to follow this up with you. Kind regards The Groomers Team

Posted 4 years ago

“Still not received my order.”

Helpful Report

Posted 4 years ago

Thank you for your review. We understand the goods have been delivered. We hope you enjoy the products and should you have any queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 4 years ago

“Have placed an order and not received can’t make any contact with company very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for this delay. We will arrange for a member of the team to contact you asap. Kind regards The Groomers Team

Posted 4 years ago

“I haven’t received my order yet”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our apologies for the delay. Your order was placed over the Christmas period when our offices were closed. The order has been dispatched and should arrive within the next few days. Kind regards The Groomers Team

Posted 4 years ago

Groomers Online is rated 4.8 based on 9,806 reviews