Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,806 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a blade for clippers sent wrong thing. Contacted me to apologise said would send Correct order next day delivery not received. Will need to chase again not impressed”

Helpful Report

Posted 6 years ago

Good Afternoon, Please accept our sincere apologies for the incorrect item being sent to you. Please email us with your post code and full address to sales@groomers-online.com and we will get this checked and tracked for you. We hope to hear from you soon. Many Thanks Groomers Customer Service Team.

Posted 6 years ago

“Totally wrong item sent out! I have emailed them on several occasions but didn’t even have the decency to reply. All I want was the right one sent out. So be careful when ordering anything.”

Helpful Report

Posted 6 years ago

Dear Tara, Thank you for your review. Please accept our sincere apologies - we haven't received any correspondence from you and this is the first we have heard that you have received the wrong item. We are now out of stock of the item you purchased, so therefore, we will be issuing a full refund to you today. If you would like to discuss this any further, please do not hesitate to call our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 6 years ago

“Disappointed- as the packaging and write up seemed inviting. The products themselves when put on my bathed dogs. Left a totally different smell to which they were apparently likened to. So sorry I can’t recommend.”

Helpful Report

Posted 6 years ago

Dear Patricia, Thank you for your review. Please accept our apologies that the sprays you ordered was not up to standard. Please call our helpline on 01635 581958 at your earliest convenience, should you wish to discuss this further. Kind regards Groomers Customer Services

Posted 6 years ago

“Not having received my item I not impressed at all”

Helpful Report

Posted 6 years ago

Dear Jane, Thank you for your review. Please accept our sincere apologies for this - It would appear this has been lost during transit and our courier did not notify us of this. We are now out of stock of that item, so we will issue you with a full refund straight away. If you would like to discuss an alternative product, please do not hesitate to contact our helpline at your earliest convenience, on 01635 581958 and a member of our team can take an order. We would also send this via express delivery at no extra cost for the inconvenience that has been caused. If you have any further queries, please do not hesitate to get in touch. Kind regards The Groomers Team

Posted 6 years ago

“Still have not received my purchase, so why are you asking me to review the blaster that I have ordered?”

Helpful Report

Posted 6 years ago

Dear Jean, Thank you for your review. Please accept our sincere apologies - This is the first communication we have received since the goods were dispatched. We will be contacting the courier to find out why this has been delayed. We will then make contact with you with a resolution. Kind regards The Groomers Team

Posted 6 years ago

“Received a used blade in my order? The blade had been used and put back in packaging? I contacted groomers about this and still had no reply, also the lid on my spray was all smashed.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review. Please accept our apologies, we have received your email this morning and replied to yourself at our earliest convenience. As soon as we hear back from you, we will get this issue resolved. Please call our helpline on 01635 581958 at your earliest convenience, should you wish to discuss this further. Kind regards Groomers Customer Services

Posted 6 years ago

“Very pleased with the ordering and delivery of my goods.”

Helpful Report

Posted 6 years ago

“The product I ordered showed as in stock on your website. ( blaster) I ordered it but it was out of stock and you didn’t bother telling me. Very poor first experience for a customer”

Helpful Report

Posted 6 years ago

Hi Caroline, Thank you for your review. Please accept our apologies, but we can only find details of an order placed for a pair of clippers, which were dispatched the same day and were delivered to you via Royal Mail on 22/11/2018. Therefore, please call our helpline on 01635 581958 at your earliest convenience, should you wish to discuss this further. Kind regards Groomers Customer Services

Posted 6 years ago

“Not received my items 5 working days later.”

Helpful Report

Posted 6 years ago

Hi Helen, Thank you for your review. We are sorry to hear that your item has not yet arrived - this is the first correspondence we have had with you regarding this issue. I have looked into this further and it would appear there has been some sort of delay with Royal Mail, despite the fact we dispatched the order on the same day. Therefore, we can only apologise for the inconvenience caused and we will be taking this up further with our account manager to investigate as to why this was happened. The latest information on the tracking suggests the order will arrive with you today. If you would like to discuss anything further, please do not hesitate to contact our helpline on 01635 581958 at you earliest convenience. Kind regards Groomers Customer Services

Posted 6 years ago

“I cannot review the product as I have not yet received it! I have received no tracking information so am in the dark as to where it is. I can’t contact Groomers.”

Helpful Report

Posted 6 years ago

Hi Vicky, A confirmation email was sent to you when the parcel was dispatched - please check your spam or Junk folders just in case. With regards to the parcel itself, we have tracked the parcel on the Courier website and it was delivered on Monday 22nd October at 11.30am. If you would like to discuss any further, please call our helpline on 01635 581958 at your earliest convenience. Kind regards Groomers Customer Services

Posted 6 years ago

“Overall I'm disappointed with my recent order. Firstly I paid for express delivery which didn't happen but I was reimbursed and customer service were very helpful. However, upon using my new 7FC black andis blades they dragged through the dogs coat. I ordered 3, opened 2 and after using them realised they weren't fit for purpose. I'm returning all blades and had to order 3 new blades (silver as a matter of urgency. I've been told I may not receive a refund for the opened packaging on the blades. The product is obviously faulty. I'm not sure if I will continue to use Groomers as my supplier.”

Helpful Report

Posted 6 years ago

Hi Linda, We are sorry to hear the products are not fit for purpose. Once received and inspected, we will issue a full refund. Kind regards Tom Customer Services

Posted 6 years ago

“Table arrived the wrong colour and damaged, also with nails poking out of the packaging which one of my members of staff cut her hand on. Customer service from Sian was shocking. She promised me a call back on Monday.... no call back... I called Wednesday.... again she promised a call back on Wednesday and heard nothing. Sian clearly does not listen on the phone as I had to tell her 3 times that she had the wrong address but she kept repeating the same wrong address. Not impressed.”

Helpful Report

Posted 6 years ago

Hi Davina, We would like to apologise for sending the incorrect table and can only apologise on behalf of the courier, who had accidentally damaged it during transit. I understand that you spoke to us yesterday on the phone and have also been in contact with us via email. With regards to the addresses, we have multiple accounts for you on our system which may have caused the confusion surrounding the delivery address, however, clearly there was a miscommunication on our part. We can confirm that the replacement table is on it's way and should be arriving with you today. My colleague Sian has sent over the time slot over to you via email. If you have any further queries, please do not hesitate to contact us at your earliest convenience. Kind regards Tom Customer Services Manager

Posted 6 years ago

“Ordered two items only one turned up rung up to find out what had happened to be told one of the items was not even in stock after taking my money so i had to wait for a refund and didnt even get an email to explain the item was not in stock i reordered and stated i would not be willing to pay for delivery again which i didnt have to but just a lot of inconvenieace really”

Helpful Report

Posted 6 years ago

“I’ve used Groomers for years. I picked standard delivery as it said things were sent 1st class Royal Mail. Chased after a week customer services no idea as to the order hadn’t been sent out, payment had been taken so said sending express delivery. That’s two days later in the afternoon when most people are out. I had expected express next day at least. One of the products wasn't desperately needed when ordered, but has now caused problems for me. On this occasion I’m disappointed sad to say.”

Helpful Report

Posted 6 years ago

Dear Sir or Madam. Please let me apologise for this great inconvenience that we have caused. Feel free to send details of your order to customer.service@groomers-online.com and we will look into this for you. Kindest regards, The Groomers Team.

Posted 6 years ago

“the product has not arrived yet. It was due on 21st Sept. I’m sure once it does arrive it will be great!”

Helpful Report

Posted 6 years ago

“Products price was listed in error so was removed from my order - no option given to keep product for a higher price. Order wasn't shipped out until I contacted to say it hadn't arrived, five days later, missing the day I needed one of the items for.”

Helpful Report

Posted 6 years ago

“Still waiting on getting an Invoice to confirm payment a week later!”

Helpful Report

Posted 6 years ago

“Parcel left at an unallocated address.”

Helpful Report

Posted 6 years ago

“Absolutely the worst ever customer service I have ever experienced. Equipment was in poor and used condition. They sent me a used product when I ordered and expected to receive something brand New. I have been calling every other day to chase up my refund. It has been over 2 weeks I also had to pay the post and packaging cost for returning a product that was pre used. Do NOT order from this company. I repeat Do NOT order from this company. 100 percent the worse company in the UK and most untrustworthy customer service I've ever experienced. I cannot be anymore clearer do not use this company "GROOMERS"”

Helpful Report

Posted 6 years ago

“I have not yet received my order Best regards elma”

Helpful Report

Posted 6 years ago

Groomers Online is rated 4.8 based on 9,806 reviews