Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,806 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

Write Your review

Tell us how Groomers Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company resorted to personal attacks on my character when we clashed over an issue. They emailed my ex tutor with defamatory language in an attempt to discredit my character. Fortunately this did not work. Instead it did the opposite. It has made your company look very unprofessional indeed. The staff at Groomers online seriously need a lesson in good customer service instead of personally attacking your customers in this way.”

Helpful Report

Posted 6 years ago

“I’ve been in all day today, and was in all day yesterday, but have received four texts from your delivery company saying they could not deliver because I wasn’t in.”

Helpful Report

Posted 6 years ago

“I still haven't recieved my order and no email or anything to say there would be a delay”

Helpful Report

Posted 6 years ago

“No notice taken of delivery information, emailed to complain was told someone would get back to me they didn’t. Won’t be recommending the site.”

Helpful Report

Posted 6 years ago

“Ordered blades on a express delivery for an extra £6 ordered thur before 2pm and came mon eve!”

Helpful Report

Posted 6 years ago

“I haven’t received half my order”

Helpful Report

Posted 7 years ago

“The product arrived damaged and broken powder was everywhere. Thrown in the shed and smashed Not very good”

Helpful Report

Posted 7 years ago

“Still waiting to receive my order. No updates as to when order likely to be received. Shall not be using Groomers for any future orders.”

Helpful Report

Posted 7 years ago

We apologise that our service hasn't been up to standard. Please give us your contact details and we will be in touch about getting this resolved. Thanks, the Groomers team.

Posted 7 years ago

“Orded an item and after a week wS told item was out of stock. I needed this item for a certain date.”

Helpful Report

Posted 7 years ago

“I had saved stamps to buy some Things and send you the cards with stamps on before Christmas and you never sent me anything or even emailed or sent letter as to why!”

Helpful Report

Posted 7 years ago

“i have purchased my grooming items from groomers starting when they only sold shampoo, so when my clippers blew up I went to their web site to buy new ones, 2 days later the clipper where reduced when I ask if I could have them at the reduced rate I received am email saying I should have called their office for discount information and as I didn't too bad. I feel the loyalty I have shown them over the years was all one sided. in the future I will get all of my grooming supplies from a more customer friendly company”

Helpful Report

Posted 7 years ago

“You took my money when you knew the item was out of stock and did not inform me of this. You said you had reimbursed me and yet five working days after you said you had done this, the money has still not been paid into my account. Extremely annoying - where is my money. This is my first experience dealing with you but I assure you I will not be back.”

Helpful Report

Posted 7 years ago

“Disappointed after paying for express delivery (assuming this would mean next day & ordering at 8am) to findit had been sent on a 48 hour delivery. Was offered a refund of delivery charge but still not received it. Despite calling twice.”

Helpful Report

Posted 7 years ago

Good Morning Darren - thank you for your review. I do apologise that your order was sent out on the wrong service, I understand that this is disappointing to you. I have spoken to my colleague Ashleigh, and she processed the refund for you - it does take 3-4 working days for it to show up on your statement. Please let me know if you have any further problems. With apologies. Tracey Alexander

Posted 7 years ago

“I'm waiting for my order for a month and a half, and when I complained about it after a month I got some nonsense answer about wrong address on a shipment, and not that same person is not even answering my mails.”

Helpful Report

Posted 7 years ago

“Sent the wrong stand for my dryer this is the stand they sent me not happy using a stand off my old dryer...☹☹”

Helpful Report

Posted 7 years ago

“was sent the wrong product! The product I ordered was out of stock so waiting for a refund. Waited 5 days fir my delivery due to the courier taking the parcel back to their depot and then it was wrong! The product they sent me was similar but £100 cheaper ! Think the warehouse staff need further training !!”

Helpful Report

Posted 7 years ago

Good Morning Susan - I am so sorry that this has happened - I can totally understand your frustration. I understand my colleague has arranged for the clipper to be collected and a full refund will be processed as a matter of urgency. Once again, please accept our apologies - this is not our normal standard of customer service and please feel free to contact myself, Tracey, or my colleague Hannah and we will ensure that any future orders will be correct.

Posted 7 years ago

“I placed my order online August 22 with a confirmation of "standard delivery". I didn't hear anything about my order until I contacted Groomers Aug 31. They advised me that the delivery company attempted 3 different deliveries to my home, but no card was left nor any emails sent. How was I to know? I finally got my order September 6. Unbelievable poor delivery service. I did get a simple apology but I will not use Groomers again. I did also order from another large pet supply company for another order at the same time and received it quickly with no issues. I will use the company that can deliver.”

Helpful Report

Posted 7 years ago

The customer has now received her goods and Groomers have been in touch via personal email to apologise.

Posted 7 years ago

“Bad customer service. Not intersted in my issue. Unproffessional aftersales. Will not use again”

Helpful Report

Posted 7 years ago

“when I had a problem with my dog clippers they went ahead with work I had not authorised and then wanted to charge me £35 for fitting a 50p blade lock!! When I wasn't happy with the charge they were not interested and actually suggested I pay £10 to have the clippers returned to there original condition. I will never order from them again as their customer service was non existent. They also admitted they had a problem with the service team going ahead with work before clearing it with the customer.”

Helpful Report

Posted 7 years ago

Groomers have now resolved this with Mrs Thomas. She is collecting her repaired clipper for which she has not been charged. This is as a gesture of goodwill in light of any confusion. All of Groomers servicing and repair details are displayed on our website and any questions can be answered by calling our servicing department on 01635 279821.

Posted 7 years ago

“Ordered the wrong comb attachments as viewed on website for the clippers I bought. Customer service not interested. My fault!!! Im stuck with them. Poor customer service”

Helpful Report

Posted 7 years ago

Good Morning Paula, we pride ourselves on a high standard of customer service and are sorry that you feel let down. Had the packaging not been opened we would have been more than happy to rectify this for you but on this occasion this was not the case. We hope you have now received the correct product which we sent postage free as a gesture of goodwill. Kind regards. Groomers.

Posted 7 years ago

Groomers Online is rated 4.8 based on 9,806 reviews