Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,904 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,904 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy 😊 great fit and keeps me hair free”

Helpful Report

Posted 5 days ago

“I'm sorry but the one star is for the delivery and not the product! I can't really give a review on the product as it has only just arrived due to it being sat at DHL's delivery depot for the last 8 days so not had an opportunity to use it yet.”

Helpful Report

Posted 6 days ago

Good Afternoon, We’re really sorry to hear your delivery was delayed; that’s understandably frustrating. Once parcels leave us, they’re handled by the courier, and unfortunately delays at local depots can occasionally occur outside of our control. If ever there is a parcel delay, we would encourage you to contact us, we are very happy to look into these instances with the courier and assist in getting it resolved as quickly as possible. We’re glad to hear your order has now arrived, and we hope you love the product once you’ve had a chance to use it. If there are any issues at all, please don’t hesitate to contact us, we’ll be happy to help. If you do get a chance to update your review after trying the product, we’d truly appreciate it. If you would like to discuss the issue further, please contact us at customer.service@groomers-online.com. Kind Regards, Groomers Team

Posted 6 days ago

“Excellent service, products that I buy are perfect and do what they!”

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Posted 1 week ago

“Quick delivery much needed”

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Posted 1 week ago

“I wanted some better quality grooming scisssors than I could obtain from any local pet shop and found the Groomers website just by browsing and was impressed by the amount of advice offered in what was a rather daunting choice of grooming scissors with so many sizes and qualities, and types. After reading all the advice they offered, including what price range suited who, I was able to make a confident choice. This was the Simply G range which was advised, suitable for owners grooming their own dog (rather than a professional). The grooming scissors, curved scissors and thinning scissors arrived a few days later. I was very impressed and will feel confident ordering from them again. I would definitely recommend them to anyone seeking good quality reasonably priced grooming equipment. The packaging was very up to date too, considerate of the environment with lovely cardboard packaging and paper ties securing the scissors in place. Loved it!”

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Posted 1 week ago

“Easy to use website very pleased with my order would use Groomers online again”

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Posted 1 week ago

“Good products , dogs look in tip top condition, getting ready for Crufts ✅”

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Posted 2 weeks ago

“Thank you for the quality delivery, quality and professionalism.”

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Posted 3 weeks ago

“Ordered clippers Sunday and arrived yesterday. Absolutely brilliant product (Andis clippers) and service from Groomers Online, will be recommending to family and other dog owners”

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Posted 3 weeks ago

“Nice comb, effective at teasing out tangles.”

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Posted 3 weeks ago

“Great service and products 👍”

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Posted 4 weeks ago

“Great customer service & fast delivery. Highly recommend 5*”

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Posted 4 weeks ago

“Very good products and excellent delivery.”

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Posted 1 month ago

“As the director of a busy grooming academy I need tools my students can afford and trust. Groomers direct gives us that. No nonsense service with support the team really do care about their buisness so we can run our business.”

Groomers Online 5 star review on 22nd January 2026

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Posted 1 month ago

“Very pleased to find the Static spray on the Groomers site. Great value and an excellent service. Many thanks”

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Posted 1 month ago

“I ordered a dog bath on Monday, it came Tuesday morning, absolutely brilliant, the bath is great, I can't fault this company I would definitely recommend them, I will be using them again.”

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Posted 1 month ago

“Really pleased with the dog muzzle and quality of service. Would recommend.”

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Posted 1 month ago

“Love the new uniforms”

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Posted 1 month ago

“When a company priorities profit over customer service it's a definite Red flag to stay away .. will not be using and absolutely would not encourage anyone in the business too .. there are far better dog grooming company's out there”

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Posted 1 month ago

Good Morning, Thank you for taking the time to leave a review. We appreciate all feedback and would like to clarify the situation for transparency. The clippers returned to us had been used and, under consumer law and hygiene regulations, cannot be resold as new. For this reason, a full refund was not possible. We offered two options in line with our returns policy: - an evaluation for a partial refund, which would require the clippers to be inspected, serviced, and professionally cleaned by the manufacturer before being sold through our pre-loved range at a reduced price, or - the clippers to be returned to you. You chose to have the clippers returned, which we arranged accordingly. We take compliance, product hygiene, and customer safety very seriously and do not resell used items as new under any circumstances. While we’re sorry this outcome wasn’t what you had hoped for, we acted fully within our stated policies and legal obligations. If you have any further questions regarding our policies, please do not hesitate to contact us. Kind regards, Frankie - Groomers Team

Posted 1 month ago

“Ordered online a tunic . Very nice material true to size . Easy ordering and speedy delivery.”

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Posted 1 month ago

Groomers Online is rated 4.8 based on 9,904 reviews