Ordered on a Thursday for next day delivery (at an extra cost) in plenty of time as this was something we desperately needed. When it got to the afternoon of the following day it hadn’t arrived & we’d not received any update we contacted Groomers, who initially put the blame on the delivery company. However, on the next phone call to Groomers it was admitted that it had not been dispatched the same day as I’d ordered it; apparently due to a system fault, & wasn’t sent until the day it was meant to arrive! Needless to say it didn’t arrive until the Monday. One star review given because of poor customer service. Had they had contacted us on the Thursday or the Friday morning to explain a system fault etc & to apologise & refund my next day delivery charges, or offered to compensate them this review would’ve been different.