Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,554 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,554 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for my delivery, have l been conned.”

Helpful Report

Posted 1 year ago

“Considering U never received the product this email is a bit lame!! After no order update, emails and a phone call to check where my order was nearly 2 weeks later to be told the item is now out of stock and won’t be restocking again, considering it was in stock when I ordered. So cannot comment on this product!!!”

Helpful Report

Posted 1 year ago

Dear Julie, Thank you for your review. Please accept our sincere apologies for this delay. We are going to investigate what has happened and in the meantime, we shall dispatch a replacement right away. A member of the team will contact you shortly. Kind regards The Groomers Team

Posted 1 year ago

“Terrible experience. Ordered a brush and it arrived with bent and broken pins, despite that being obvious through the clear packaging. Returned for a refund but they did not reimburse the delivery charge. Total radio silence from customer services and accounts in response to my emails; not even the courtesy of an acknowledgment. Will never use them again and I suggest nobody else do either.”

Helpful Report

Posted 1 year ago

Thank you for your review, Thanks for sharing your feedback. We’re sorry your experience didn’t match yours or our expectations. It was an uncommon instance and I hope that the call from our Managing Director has reassured you that we have taken your feedback very seriously. Please feel free to reach out to our customer service team or amy.nelms@groomers-online.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Regards, The Groomers Team

Posted 1 year ago

“I am still waiting for my order. Over a week”

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Posted 1 year ago

Thank you for your review. We are sorry to hear something has not arrived. We will arrange for a member of the team to contact you to discuss further. Kind regards The Groomers Team

Posted 1 year ago

“Irder still hasn't arrived”

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Posted 1 year ago

Thank you for your review. We are sorry to hear that something has not arrived. We will arrange for a member of the team to contact you. Kind regards The Groomers Team

Posted 1 year ago

“I have returned this product as it wasn't very good. Nice protective pouch for the scissors but they didn't cut. Disappointed as recommended but groomers did process quickly and item received nicely packaged. Awaiting refund now.”

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Posted 1 year ago

“Never respond to emails or messages regarding paw points. Couldn't get a refund for a grooming top which broke the first day”

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Posted 1 year ago

“I wasn’t happy with the product as when I received it it was leaking everywhere.”

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Posted 1 year ago

Thank you for your review. We are sorry to hear this has happened. If you haven't already, please send some photos to us at customer.service@groomers-online.com and a member of the team can help resolve this for you. Kind regards The Groomers Team

Posted 1 year ago

“Won't deliver to Northern Ireland even though postage was paid”

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Posted 1 year ago

“Would not trim my poodles hair, just pushed it around, not something you want to use on the face”

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Posted 2 years ago

“I have never received my order :/ Apparently is still under investigation.”

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Posted 2 years ago

“Still waiting for my order to be delivered ,ordered on the 20th this is now 27th”

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Posted 2 years ago

“I received an email requesting a review but 5 days later have still not received my order. Surely it is only possible to give a review once the product has been received.”

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Posted 2 years ago

“Not at all happy with the service from this supplier - despatch not as stated on website, lack of concern from company,”

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Posted 2 years ago

“Order has not yet arrived so therefore cannot give a review. (Ref WEB224679)”

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Posted 2 years ago

“Order accepted then received phone call to say delivery to my postcode not available”

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Posted 2 years ago

“Money taken but no communication & no parcel - awesome - not !”

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Posted 2 years ago

“Ordered and paid for a new mini trimmer and received a RETURNED ITEM , with damaged box , broken seals on box and trimmer with hair on it. Well done guys !!!!!!!”

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Posted 2 years ago

“Ordered this product over a week ago still havent received it”

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Posted 2 years ago

“Ask to leave a review & I haven’t received item ?”

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Posted 2 years ago

Thank you for your review. We sincerely apologise for the original parcel being lost in transit and for any inconvenience this caused. We understand that you have since received the replacement. If you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 2 years ago

Groomers Online is rated 4.8 based on 9,554 reviews