Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,806 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

Write Your review

Tell us how Groomers Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to shave a very horrible experience i had with GROOMERS ONLINE! I have ordered a mini clippers heiniger. Came in a box without snap on comp as its specified on they web site (its should be included). Second issue happened next day, when the button stuck and blade which is obviosly brand new did not cut any hair. Item has been send however they didnt solve the problem with a blade neither didnt give me missing snap on comb. Next week i sent item again, and again, they just keep saying trimmer checked and it works but refusing wonsolve the actual issue with a blade itself. I have spend all my free time of my work to contact GROOMER ONLINE and found costumer service extremely RUDE. IMPOLITE and not being helpful at all. By kept saying me we call back they never did. Dont wanna do any replacement or refund knowing that the item is faulty just ignoring me. GROOMERS ONLINE 3 times asked me to send clipper and problem still persist. WELL DESERVED ONE STAR !!! USELESS STAFF, TOTTAL MESS, NO HELP, NO RESPECT TO PEOPLE. 100% not recommending to shop anyone there. SCAMMERS !!!”

Helpful Report

Posted 2 years ago

“I am still waiting for my delivery, have l been conned.”

Helpful Report

Posted 2 years ago

“Considering U never received the product this email is a bit lame!! After no order update, emails and a phone call to check where my order was nearly 2 weeks later to be told the item is now out of stock and won’t be restocking again, considering it was in stock when I ordered. So cannot comment on this product!!!”

Helpful Report

Posted 2 years ago

Dear Julie, Thank you for your review. Please accept our sincere apologies for this delay. We are going to investigate what has happened and in the meantime, we shall dispatch a replacement right away. A member of the team will contact you shortly. Kind regards The Groomers Team

Posted 2 years ago

“Terrible experience. Ordered a brush and it arrived with bent and broken pins, despite that being obvious through the clear packaging. Returned for a refund but they did not reimburse the delivery charge. Total radio silence from customer services and accounts in response to my emails; not even the courtesy of an acknowledgment. Will never use them again and I suggest nobody else do either.”

Helpful Report

Posted 2 years ago

Thank you for your review, Thanks for sharing your feedback. We’re sorry your experience didn’t match yours or our expectations. It was an uncommon instance and I hope that the call from our Managing Director has reassured you that we have taken your feedback very seriously. Please feel free to reach out to our customer service team or amy.nelms@groomers-online.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Regards, The Groomers Team

Posted 2 years ago

“I am still waiting for my order. Over a week”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear something has not arrived. We will arrange for a member of the team to contact you to discuss further. Kind regards The Groomers Team

Posted 2 years ago

“Irder still hasn't arrived”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that something has not arrived. We will arrange for a member of the team to contact you. Kind regards The Groomers Team

Posted 2 years ago

“I have returned this product as it wasn't very good. Nice protective pouch for the scissors but they didn't cut. Disappointed as recommended but groomers did process quickly and item received nicely packaged. Awaiting refund now.”

Helpful Report

Posted 2 years ago

“Never respond to emails or messages regarding paw points. Couldn't get a refund for a grooming top which broke the first day”

Helpful Report

Posted 2 years ago

“I wasn’t happy with the product as when I received it it was leaking everywhere.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear this has happened. If you haven't already, please send some photos to us at customer.service@groomers-online.com and a member of the team can help resolve this for you. Kind regards The Groomers Team

Posted 3 years ago

“Won't deliver to Northern Ireland even though postage was paid”

Helpful Report

Posted 3 years ago

“Would not trim my poodles hair, just pushed it around, not something you want to use on the face”

Helpful Report

Posted 3 years ago

“I have never received my order :/ Apparently is still under investigation.”

Helpful Report

Posted 3 years ago

“Still waiting for my order to be delivered ,ordered on the 20th this is now 27th”

Helpful Report

Posted 3 years ago

“I received an email requesting a review but 5 days later have still not received my order. Surely it is only possible to give a review once the product has been received.”

Helpful Report

Posted 3 years ago

“Not at all happy with the service from this supplier - despatch not as stated on website, lack of concern from company,”

Helpful Report

Posted 3 years ago

“Order has not yet arrived so therefore cannot give a review. (Ref WEB224679)”

Helpful Report

Posted 3 years ago

“Order accepted then received phone call to say delivery to my postcode not available”

Helpful Report

Posted 3 years ago

“Money taken but no communication & no parcel - awesome - not !”

Helpful Report

Posted 3 years ago

“Ordered and paid for a new mini trimmer and received a RETURNED ITEM , with damaged box , broken seals on box and trimmer with hair on it. Well done guys !!!!!!!”

Helpful Report

Posted 3 years ago

“Ordered this product over a week ago still havent received it”

Helpful Report

Posted 3 years ago

Groomers Online is rated 4.8 based on 9,806 reviews