Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,540 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,540 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 16th April 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charging too much postage”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for taking the time to leave a review, we are sorry to hear that you're disappointed with the postage charges. Please be assured we are looking in to this, we appreciate all feedback in order to help us improve our service to our customers. If you ever have any concerns or queries, please do not hesitate to call us on 01635 581958 or contact myself directly at frankie.jones@groomers-online.com. Kind regards, Frankie Jones Customer Service Manager

Posted 1 week ago

“I opened my products which were all in metallic aerosol containers. One of them was very dented. Despite calling at least 4 times was never able to get hold of them despite emailing and leaving messages. As the products were not cheap was surprised by one thin jiffy bag and a little extra bubble wrap with that type of product needs more padding and or a box. Disappointed that there is never any staff on their phone line to deal with your queries and feel like I got a bargain basement product all dented however it was a bargain basement price and for that sort of money I expect better packaging and perfect products.”

Helpful Report

Posted 5 months ago

Hi Zena, Thank you for your review, I am sorry to hear you have been experiencing issues with the products you had delivered. Please email our Customer Service Manager at ella.willicome@groomers-online.com to discuss this further . We look forward to hearing from you soon. Groomers

Posted 5 months ago

“Ordered my goods on the 1st October..it's now the 8th and I've still not received them despite sending you and email which I haven't had a reply to. Would have expected to have received them by now even by 2nd class post !”

Helpful Report

Posted 6 months ago

Hi, Thank you for your review, I am sorry to hear you haven't received your order yet. Please WhatsApp us on 07796712619 with your order number and we can look into this as a matter of urgency for you. Thanks Ella

Posted 6 months ago

“Quite disappointed as perfume spray had leaked in the packaging”

Helpful Report

Posted 10 months ago

Hi, Thank you for your review. I am sorry to hear your item has leaked in transit. Please contact us at customer.service@groomers-online.com and we can assist you in a replacement. Thanks Ella

Posted 10 months ago

“One of the pairs of scissors I recieved do not actually cut. Is it possible for an exchange?”

Helpful Report

Posted 10 months ago

Hi Karen, Thank you for your review. I am sorry to hear you're having issues with your scissors. Please email us at customer.service@groomers-online.com to arrange a return. Thanks Ella

Posted 10 months ago

“Order hasn't turned up 😒 wouldn't be too bad if there had been an estimated delivery date when ordering Someone has however replied to my email hence the not so bad rating”

Helpful Report

Posted 1 year ago

“I am waiting for a reply to my email concerning the scissors I purchased. One was in a presentation box ideal for a gift the other was in a wallet that’s too small.”

Helpful Report

Posted 1 year ago

“Unfortunately after 9 days still haven't received my goods, unusual for Groomers as I have always been impressed with the super speedy delivery.”

Helpful Report

Posted 1 year ago

“I was disappointed that the postage for N Ireland was nearly as much as the products that I order.”

Helpful Report

Posted 1 year ago

“You have just sent me this email and it's no good as it close at 31st July”

Helpful Report

Posted 1 year ago

“Ordered in the 1st July , heard nothing since and it’s now the 8th. Most companies give you an update on delivery , and often it’s dispatched within two or three days.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear of your disappointment. The goods were dispatched on the same day which was on Friday 01/07/2022. The courier attempted delivery on the next wroking day, which in this case was Monday 04/07/2022, but unfortunately, nobody was available to accept the goods. However, we understand that a calling card was left and you have since collected the goods from a local depot. We hope you enjoy the products and if you have any queries related to the order, please do not hesitate to contact us, on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 1 year ago

“I sent an email on Wednesday, the day I received the items but didn’t hear back. We received the order but it was leaking through the packaging and through the bubble wrap. As a result, we've lost a bit of the product, which is a real shame given the cost. I'm not sure if there is anything you can do about this order (ideally, I'd love a small refund to account for the lose) but in future, you should re-visit packaging and the way its sent to customers to avoid leakages.”

Helpful Report

Posted 1 year ago

“Ordered a few items from here as I have done in the past. Most of it was ok but the clippers I ordered were in an already opened box with all the seals broken. I paid full price for this so was not happy. Sending them back for a ‘new’ replacement.”

Helpful Report

Posted 1 year ago

“I am very disappointed to receive my order damaged. I even emailed them and explained that they’ve charged me for delivery, but still it wasn’t appropriately packed, and my order was broken, but didn’t get any respond.”

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Posted 2 years ago

“Package arrived damaged with some of the contents spilled out.”

Helpful Report

Posted 2 years ago

“Purchased a Grooming Snood, no breed size guide shown website just small, medium, large etc. Purchased large size for my dalmatian, too small. Reading the enclosed return paperwork, "returned without the packaging being opened"!! How do you check if something fits without opening the packet? So I am now stuck with this item. Not impressed.”

Helpful Report

Posted 2 years ago

“Grooming table I ordered is fine. Although I was told the couriers would only drop it off when they arrived they ask me where I wanted it. I asked if it could be put in garage. On doing that my drive was covered in hydraulic oil. To date I am getting no where with Groomers who just keep passing my complaint to the couriers. A £600 table has cost me a £9000 drive”

Helpful Report

Posted 2 years ago

“Still waiting for item to arrive expected it to of arrived by now”

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Posted 2 years ago

“Be careful when ordering liquid items, if these a leak Groomers do not replace the item, they only give a percentage off on what they fill has been lost. We got 10% off not sure how that gets refunded. We would rather have a litre detangling spray Mrs S Holloway”

Helpful Report

Posted 2 years ago

“I've been asked to leave a review based on my last order, I'm yet to receive my order, or anything detailing shipping so I have no idea where it is or if its been dispatched yet”

Helpful Report

Posted 2 years ago

Thank you for your review. Please accept our sincere apologies for the delay with the courier. We have since spoken to you and have processed the refund as per your request. Kind regards The Groomers Team

Posted 2 years ago

Groomers Online is rated 4.8 based on 9,540 reviews