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Groomers Online Reviews

4.8 Rating 9,544 Reviews

99 %

of reviewers recommend Groomers Online

Company Reviews

Product Reviews

4.8

Based on 9,544 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

Groomers Online 5 star review on 16th April 2024

Charlotte Cooper

Groomers Online 5 star review on 28th March 2024

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 15th March 2024

Groomers Online 5 star review on 12th January 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products I have no complaint. However, when I purchased three products, they went through to the shopping trolley, then I continue to pay via PayPal, and all my personal details. However, I was shocked to see that my payment went through with an additional 20% VAT charge. I purchase a variety of many items online, and this way of pricing which apparently excludes the VAT, is a first for me. The product price fails to state that there is an additional VAT charge. I can see nowhere on your website alongside each product price that there is an additional 20% charge for the VAT. It was too late to cancel my order which meant I paid an additional £13.80. For that reason I'm awarding you one star only and it's a lesson learned.”

Posted 2 months ago

Good afternoon Maureen, Thank you for your review. We're so sorry to hear this has happened. Please can you email us at customer.service@groomers-online.com with your order details and we will try our best to looking into this further for you. Kind regards, Ella

Posted 2 months ago

“Really good service but product didn't work for my dog. Had to return it”

Posted 3 months ago

Good afternoon, Thank you for your review. We're always trying our best to improve on our products so please let us know what product this in in relation too. If you would like to discuss this further please feel free to email us at customer.service@groomers-online.com. Thanks!

Posted 3 months ago

“My item has not turned up it was due last Thursday 30th nov it’s now the 5th December”

Posted 4 months ago

“Still waiting for my delivery 8 days after ordering despite having emailed customer services and not had a reply. Hence the one star”

Posted 6 months ago

Hi, Thank you for your review, I am sorry to hear you haven't received your order yet. Please WhatsApp us on 07796712619 with your order number and we can look into this as a matter of urgency for you. Thanks Ella

Posted 6 months ago

“Bought the replacement top after my original one was worn after ten years. Can only say that it looks nice, however the anti slip is about as non slip as a sheet of ice! It’s claimed to be rubber, but I’m more inclined to think it’s like a hard plastic. Does anyone actually try these things out with an actual dog? My customers dogs have literally been sliding all over. In addition, it has an aluminium edging, which annoyingly catches hairs when you brush it clean. Too late for me as I got rid of my old top as I thought this one would do. I’ve since bought a proper matting, coin style, for £27 and that’s sorted it, but annoyed that groomers-online are selling these table tops. They’d be better off selling coin style rubber matting (the thick one for added weight on the table) Certainly wouldn’t recommend the table top though.”

Posted 6 months ago

Hi Graeme, Thank you for your review, we're sorry to hear you're not completely happy with your purchase. Please email your order number across to us at customer.service@groomers-online.com and we can discuss this further with you. Thanks Ella

Posted 6 months ago

“I have ordered products and I am yet to receive them or any information on tracking, I needed these products for an offer I am offering but have had to disappoint my customers!”

Posted 6 months ago

Hi, Thank you for your review, I am sorry to hear you haven't received your order yet. Please email us your order number to customer.service@groomers-online.com and we can let you know when this is due to be delivered. Kind regards, Ella

Posted 6 months ago

“Very disappointed to say the least, I ordered a 5l shampoo , delivery stated £4.95 for Northern Ireland then jumped to £19.95, I obviously cancelled the order and reordered with another company who deliver the same product free”

Posted 6 months ago

“Ordered a blower for my dog to make it easier when grooming/bathing her. Cost I was charged was £65. When it was delivered it looked as though it had opened ( wire not wrapped properly, plug cover not on etc ) and there was a ticket price of £50! Which is £15 cheaper. Took photo and contacted them to be told it’s because they had been at groomfest and that’s the price sold there… Eventually after I asked to have the £15 back they relented but not refunded it’s put as a credit for future items I might want to order. Not happy with just at all so left 1 star review.”

Posted 6 months ago

“Made no difference”

Posted 10 months ago

“Ordered Trimmers and #30 blade, pleased delivery was on time... BUT I received someone else's order phoned Groomers and was asked to return the goods to them with a proof of returns form, I was then informed that once they have received the items, they will then send me the items I ordered!! ... very inconvenient when you work Mon-Sat, running a dog grooming business, then having to wait for the necessary paperwork, finding the time to get to a post office then having to wait again for the goods I ordered and paid for...”

Posted 11 months ago

“Very ,very slow delivery !”

Posted 1 year ago

“Item went missing as groomers hasn’t bothered to get a signature. So emailed and they said it’s not their problem. Won’t use again. Stick to Christie’s Direct”

Posted 1 year ago

“I ordered scissors and they were broke when I got them wouldn't close . Poor quality”

Posted 1 year ago

“Still waiting for a call about a useless blaster that was purchased! Guess I'll have to chase them up!”

Posted 1 year ago

“Very disappointed with services. Waited since end of July for batteries. (Not in stock).”

Posted 1 year ago

Dear Ann, Thank you for your review. We are sorry to hear of your disappointment. We will arrange for a member of the team to contact you to discuss the model of battery you require. Kind regards The Groomers Team

Posted 1 year ago

“Hi unfortunately I still haven’t received my product nor did I receive a dispatch email. I am worried as the money has been taken from my account. My daughter depended on these arriving for her new job.”

Posted 1 year ago

“Never received my order. Never received any response to my correspondence. Got a refund from Paypal in the end.”

Posted 1 year ago

“Still waiting for my order to arrive after 7 days, can not get in touch with this company, made 2 phone calls left messages but no reply. Sent an email and still waiting for a reply shocking!”

Posted 1 year ago

“Very very disappointed with the after sales service. We regret ever buying a dog bath from this company.”

Posted 1 year ago

Thank you for your review. We are sorry to hear of your disappointment. We would like to understand what has happened so that we can resolve this matter for you asap. As this review is anonymous, please call our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 1 year ago

“I would like to shave a very horrible experience i had with GROOMERS ONLINE! I have ordered a mini clippers heiniger. Came in a box without snap on comp as its specified on they web site (its should be included). Second issue happened next day, when the button stuck and blade which is obviosly brand new did not cut any hair. Item has been send however they didnt solve the problem with a blade neither didnt give me missing snap on comb. Next week i sent item again, and again, they just keep saying trimmer checked and it works but refusing wonsolve the actual issue with a blade itself. I have spend all my free time of my work to contact GROOMER ONLINE and found costumer service extremely RUDE. IMPOLITE and not being helpful at all. By kept saying me we call back they never did. Dont wanna do any replacement or refund knowing that the item is faulty just ignoring me. GROOMERS ONLINE 3 times asked me to send clipper and problem still persist. WELL DESERVED ONE STAR !!! USELESS STAFF, TOTTAL MESS, NO HELP, NO RESPECT TO PEOPLE. 100% not recommending to shop anyone there. SCAMMERS !!!”

Posted 1 year ago

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Groomers Online is rated 4.8 based on 9,544 reviews