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Groomers Online Reviews

4.8 Rating 9,549 Reviews

99 %

of reviewers recommend Groomers Online

Company Reviews

Product Reviews

4.8

Based on 9,549 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

Groomers Online 5 star review on 16th April 2024

Charlotte Cooper

Groomers Online 5 star review on 28th March 2024

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 15th March 2024

Groomers Online 5 star review on 12th January 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly delivery let them down. Scheduled for a delivery Friday between 9am and 5pm. Waited in all day. No delivery. Called at 5pm no answer. Saturday morning as we are about to go out the lorry arrives. The driver explains there was problem at the depot and they should have called us. Very disappointing to have not been informed of these changes. We are very pleased with the dog grooming bath ordered. It was well packed and although not used yet appears to be good quality. Such a shame their customer service side is so poor. Unlikely to use the company again now”

Posted 1 week ago

“Great but feel cheated where charged 6.50 p&p for a brush which cant have cost more that 2.60 ( small parcel rate) to post.”

Posted 2 months ago

Good Afternoon Tim, Thank you for your review, we value all feedback from our customers and we will take your comments on board. Please know we are reviewing our delivery offering and will be updating pricing alongside as soon as we can. Kind regards, Frankie Jones

Posted 2 months ago

“Good service from Groomers but the product from Wahl let its self down, clippers look good but carry case is flimsy and there are no attachments provided.”

Posted 4 months ago

“Happy with most of products but brush I bought was to soft to brush anything but delivery super quick”

Posted 9 months ago

“Disappointed this time even though it was packed perfectly one of the bottles had leaked and I’ve now lost about half a bottle it obviously hadn’t been sealed properly at source ☹️”

Posted 10 months ago

Hi Kevin, Thank you for your review. I am sorry to hear one of your items has leaked. Please feel free to contact us over email and we can try our best to rectify this for you. customer.service@groomers-online.com Thanks Ella

Posted 10 months ago

“Easy to order quick to post Don’t buy anything expensive my scissors came in a plastic blister pack with no padding and posted in a paper Jiffy bag also with no packaging. Not even a fragile sticker.”

Posted 11 months ago

“Ordered a muzzle, great quality but too big even though I did the measurements. I prepared a return but unfortunately the postage to arrive and then postage to send back out priced the return. So I now have an oversized muzzle”

Posted 11 months ago

“Love groomers but recently difficult to find the products I need in stock. I'd buy more but lots products are just not avaliable.”

Posted 1 year ago

“Thank you for the hose, however I did ask for a set of nozzles as well ,which have been forgotten.”

Posted 1 year ago

“How long must I wait to get my order WEB248744. Best regards Harald Storli, Trondheim, Norway.”

Posted 1 year ago

“If you have a problem with items you have ordered you receive no response when communicating about concern.”

Posted 1 year ago

“Gets hot quickly keeps cutting out”

Posted 1 year ago

“Decent products/price. Communication not great and slow delivery.”

Posted 1 year ago

Thank you for your review. We are sorry to hear you feel this way. We sent you a confirmation email for the order but whilst Royal mail was closed over the bank holiday, the goods were still delivered within the 2-3 working days time frame. We hope you enjoy the products, but if you have any further queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 1 year ago

“It arrived on time , the problem is the tear stain is still there , maybe prolonge use can help it disappear.”

Posted 1 year ago

“Nice case but the scissors do not cut I not found it good has I would have liked”

Posted 2 years ago

“The quick release is a good idea but it doesn't lengthen and shorten much”

Posted 2 years ago

“Really good and fast service However a lot of things are out of stock all the time which is annoying but the stuff in stock is perfect and the service is easy!”

Posted 2 years ago

“I’ve not yet received them so I cannot leave a review!!”

Posted 2 years ago

“I am happy with the wide variety of items online I ordered a Medium Pin Brush for my Maltese, but I haven't received it yet...”

Posted 2 years ago

“Fast delivery with great customer service. Why the 3 stars you ask?! Several items are out of stock, and with no backorder system I object to paying for carriage, as the balance of items I was after, would fall slightly under the £85 spend to qualify for free delivery. Also, 'Groomers' appear to have shifted heavily towards the retail market. Professional groomers would like some price difference surely!”

Posted 2 years ago

Thank you for your review. We are really sorry to hear you are disappointed with the lack of back order system. Sadly, due to the situation of supply and demand at the moment, we are unable to allow for back orders. We are hoping this will be something that can be changed in the future Kind regards The Groomers Team

Posted 2 years ago

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Groomers Online is rated 4.8 based on 9,549 reviews