Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,791 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10/10”

Helpful Report

Posted 2 years ago

Thank you for purchasing your Pandora Me charm with us. Kind Regards x

Posted 2 years ago

“Really impressed by both the price and service. Highly recommend Grace & Co”

Helpful Report

Posted 2 years ago

Thanks Warren for such kind words, we hope to have you back soon. Kind Regards x

Posted 2 years ago

“Definitely shop here again”

Helpful Report

Posted 2 years ago

We can't wait to have you back Elaine. Kind Regards x

Posted 2 years ago

“Very pleased with my Swarovski purchase. Great price. The website is very easy to navigate and there's several payment options available. My order arrived way sooner than expected and in pristine condition. Even received a little Swarovski bag, as if were bought in store.”

Helpful Report

Posted 2 years ago

Hi Ana, We are delighted to hear you are happy with your Swaroski Pendant and we always appreciate feedback on our website. Kind Regards x

Posted 2 years ago

“Always buy my nomination charms from Grace & Co. Quick delivery, competitive prices and, up to now, free delivery. Good choice of other jewellery too.”

Helpful Report

Posted 2 years ago

Hi Julie, We love hearing feedback from our customers and hope to welcome you back for many more of your Nomination purchases. Kind Regards x

Posted 2 years ago

“Brought a gift for work colleague and delivery was quicker than expected”

Helpful Report

Posted 2 years ago

Thank you for your review Maggie we hope to welcome you back soon. Kind Regards x

Posted 2 years ago

“The delivery note and my order requested black refills, but I am afraid that you sent me blue ones.”

Helpful Report

Posted 2 years ago

Hi Jocelyn, One of the team has emailed you about this, we hope to resolve this for you. Kind Regards x

Posted 2 years ago

“I ordered in store on July 16th. Still I didn't receive any message or email for collection. I called to the store and asked until then I haven't heard any notification”

Helpful Report

Posted 2 years ago

Hi Shravs, We have had our online team look into this for you and can you placed the order on the 28th of July, our records show that an email was sent to you on the 1st of August to tell you that your order was ready to be collected from your selected store. We are sorry if non of these emails reached you and would advise you to check your SPAM folders in case they ended up in there by accident. Kind Regards x

Posted 2 years ago

“Excellent service, quick delivery and product cheaper than maker’s website. Beautiful bangle.”

Helpful Report

Posted 2 years ago

Hi Sylvie, We are delighted to hear you are happy with your Annie Haak bangle we hope to have you visit our website again soon. Kind Regards x

Posted 2 years ago

“Very happy Cuz Fast delivery ❤️”

Helpful Report

Posted 2 years ago

Thank you for your review Sara. Kind Regards x

Posted 2 years ago

“Brilliant service. My daughter loves her bracelet”

Helpful Report

Posted 2 years ago

We are so pleased your daughter loves her new bracelet. Kind Regards x

Posted 2 years ago

“Product as expected,fast delivery, thank you”

Helpful Report

Posted 2 years ago

Thank you Karen we hope to welcome you back again soon. Kind Regards x

Posted 2 years ago

“Very happy with the delivery and the product is amazing”

Helpful Report

Posted 2 years ago

Thanks for such great feedback Trevor we are happy to hear you are pleased with your Coeur De Lion Items. Kind Regards x

Posted 2 years ago

“Still haven't received my order which was placed on 26th July. Sent an online form got no reply. Emailed and this was responded to quickly, was told to wait until the end of the following day for delivery. Still no items. Had to send another email to follow up. We have no issues with deliveries in our area and the local depot doesn't have the parcel. This contains a present which will now be late. Disappointed. Hope it turns up Monday!”

Helpful Report

Posted 2 years ago

Hi Tracey, We are very sorry to hear your items haven't reached you yet, a member of the team is looking into this for you. Kind Regards x

Posted 2 years ago

“The service was fantastic. Thank you”

Helpful Report

Posted 2 years ago

Thank you for your feedback Jan we hope to welcome you back again soon. Kind Regards x

Posted 2 years ago

“Ordered some links for my nomination bracelet. They are perfect. Easy to link in. Process of ordering was really easy and they arrived in a few days. I was kept informed during the whole process. Excellent service well done.”

Grace & Co Jewellery 5 star review on 4th August 2023

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for such great feedback we love hearing from our customers and your Nomination bracelet is looking fab! Kind Regards x

Posted 2 years ago

“Good price and no ripping off for delivery costs”

Helpful Report

Posted 2 years ago

Thank you for your review. Kind Regards x

Posted 2 years ago

“Everything was great thank you....exceptional service and happy with my item.x”

Helpful Report

Posted 2 years ago

Thank you for your review Pamela we hope you are enjoying your Welsh dragon Nomination charm. Kind Regards x

Posted 2 years ago

“Placed an order for a Pandora necklace. I received it a few days before the expected delivery date. Very prompt delivery, and had the necklace on sale as well”

Helpful Report

Posted 2 years ago

Hi Linda, We are really happy to hear your Pandora necklace arrived even sooner than expected. Kind Regards x

Posted 2 years ago

“Fab service and quick delivery”

Helpful Report

Posted 2 years ago

Thanks Jenny please come back soon. Kind Regards x

Posted 2 years ago

Grace & Co Jewellery is rated 4.8 based on 6,791 reviews