Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,061 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Delivery well before estimated date given, packaging very good, purchased a present nomination charm for my besties birthday. I'm sure she will love it”

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Posted 10 months ago

“Ordering was easy and delivery was quick. Great all round experience”

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Posted 10 months ago

“Charm Arrived very quickly”

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Posted 10 months ago

“Fast & efficient service & delivery”

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Posted 10 months ago

“Excellent customer service prompt delivery 5* Thank you 😊”

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Posted 10 months ago

“Fantastic got my daughter a charm for her nomination bracelet couldn’t believe the price compared to other websites”

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Posted 10 months ago

“I have purchased quite a few items online and in person and always been very satisfied and this occasion was no exception. Happy customer”

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Posted 10 months ago

“The ring I ordered is beautiful. It was not expensive. Good value for money. Arrived speedily and in excellent condition.”

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Posted 10 months ago

“You were efficient and the goods were as shown. Thankyou”

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Posted 10 months ago

“Turned up on time lovely present”

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Posted 10 months ago

“Bought from their sale and then went to the official Pandora store and realised I had paid almost double what the item was in store. Wouldn't buy from them again.”

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Posted 10 months ago

Hi James, Thank you for your feedback. Firstly, we are really sorry to hear that you felt disappointed with your recent purchase. I completely understand how frustrating it can be to buy something and later see it at a lower price elsewhere — that’s never a great feeling. Pandora’s summer sale is managed directly by them and changes frequently, with items being added and prices adjusted throughout the campaign. As an authorised Pandora retailer, we follow their pricing and promotional guidelines and do not have control over when items are added to the sale. We’ve looked into your order (Order ID: WEB86299) and can confirm that the item you purchased (Pandora June Birthstone Eternity Circle Dangle Charm) was not part of the Pandora sale at the time. The price you paid (£40) (Our website: https://shorturl.at/Ec7Hg ) matches the current price (£40) on Pandora’s official website (Pandora's website: https://shorturl.at/YfxEL). However, if you’ve purchased anything else that has since been reduced, we’d be happy to honour that and refund the difference. Our E-commerce Manager, already emailed you regarding this. If you’re able to reply to his message, he’ll be happy to help. Kind regards Grace & Co

Posted 10 months ago

“Lovely website with every detail about the chosen items. Perfect gift for my granddaughters first birthday and now I can add to it yearly for gifts. Would highly recommend Grace & Co. I also received a gift wallet for the bracelet a little parcel with the charm and a gift bag to secure the gifts. Truly perfect. Thank you.”

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Posted 10 months ago

“Fantastic choice and price, delivered when said, will order again and have already told friends who have now ordered”

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Posted 10 months ago

“Still haven't received my order , no tracking information received. Have emailed , received a reply to say it should be with you by last Friday and at the latest Saturday. Still nothing .... No emails received when dispatched although I was told they were sent.”

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Posted 10 months ago

Hello We've been in contact with you regarding this, and we've sent details across to you We've checked our records also, and as we stated in our last email, the delivery has arrived If you have any further issues, please give us a call and we'll do our best to help

Posted 10 months ago

“Fast delivery and superb packaging.”

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Posted 10 months ago

“I love Grace and Co, they are always a go to for great gifts for family and friends. The service is quick and efficient with great delivery and lovely packaging”

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Posted 10 months ago

“2nd time I have ordered from Grace & Co and couldn't be happier with my purchases”

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Posted 10 months ago

“Excellent service loves my braclet and charms altho not for me a birthday present 10/10 from loyal customer”

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Posted 10 months ago

“Amazing quality and very reasonably priced”

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Posted 10 months ago

“Quick delivery and quality purchase. Looks lovely on. Thank you”

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Posted 10 months ago

Grace & Co Jewellery is rated 4.8 based on 7,061 reviews