Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,791 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

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“I haven’t received my order and when I have tried to get in contact I have had no reply”

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Posted 11 months ago

Dear Elle, Thank you for your review, and we’re sorry to hear about your experience with your order. We completely understand how frustrating it must be not to have received your parcel, and we want to help resolve this for you. We received your email on 7th December and replied on 9th December, the next working day, with details regarding your order. According to Royal Mail’s tracking, your order was marked as delivered on 29th November. We also included a map showing the delivery location to help you identify where it was left. We kindly suggest checking around the delivery area, as parcels are sometimes tucked away in safe places. Additionally, it may be worth speaking to neighbours in case it was left with them. If you’re still unable to locate your parcel after these steps, please let us know, and we’ll do our best to assist you further. Thank you for your patience and understanding. Regards, Tanveer

Posted 11 months ago

“The pendant is beautiful. I am delighted with it. The delivery was exceptionally quick.”

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Posted 11 months ago

“My items were beautiful thank you quick delivery”

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Posted 11 months ago

“Smooth quick and easy”

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Posted 11 months ago

“Absolute beautiful items, quick delivery, 🫶”

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Posted 11 months ago

“Arrived quickly and look great”

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Posted 11 months ago

“My order still hasn’t arrived even after making complaints to both Royal Mail and Grace and co. When calling up the company my concerns were dismissed and was told that my package had to be here somewhere when the package was never delivered in the first place. Still waiting on said package or a refund from the company.”

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Posted 11 months ago

“Excellent service!”

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Posted 11 months ago

“Website easy to navigate. Service and delivery prompt. Thank you.”

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Posted 11 months ago

“Great service”

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Posted 11 months ago

“Beautiful ring, well packaged & quick delivery. Great communication- thank you”

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Posted 11 months ago

“Great service will shop again”

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Posted 11 months ago

“Quick and efficient service quality product thank you”

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Posted 11 months ago

“As described, good selection, prompt postage”

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Posted 11 months ago

“Easy to order. Delivery was very quick. Thank you”

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Posted 11 months ago

“Amazing. 100% authentic.”

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Posted 11 months ago

“Very satisfied with goods I bought.”

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Posted 11 months ago

“Very good company to deal with. Will certainly deal with them again. Very efficient.”

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Posted 11 months ago

“I was really pleased with the delivery of the bracelet. Unfortunately it was not to my liking so I decided to return it. I went to the Ashby store to be told they did not receive returns - I needed to return it in the post. One of the staff eventually agreed to take my package and put it in the returns upstairs - took it off me as thought it was too much trouble for her! I felt intimidated by the 3 members of staff standing around the till - they were not friendly at all - no smiles! I certainly will not be visiting the Ashby store again with unprofessional staff like that.”

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Posted 11 months ago

“Easy website easy to book”

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Posted 11 months ago

Grace & Co Jewellery is rated 4.8 based on 6,791 reviews