Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,450 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,450 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 10th May 2025

Anonymous

Anonymous // 01/01/2019

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“There's a very nice selection of jewellery and watches on Grace & Co. I found a very pretty necklace. Delivery was also super speedy - ordered on a Friday and was wearing it by Monday!”

Helpful Report

Posted 5 years ago

Hello, Mei. Thank you for finding us. Especially after receiving these lovely words. We're glad to hear that the TED BAKER necklace has been well received. It was our last one, we now have to get in some more! Hopefully, you may consider returning to us for the matching earrings at some point in the future.

Posted 5 years ago

“I am very disappointed as having returned the item and asking for a refund plus two e nails I still have heard nothing from you and not received a refund!!!”

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Posted 5 years ago

Hello, Nicky. Thank you for finding us in the first place. Our apologies for not managing to deal with your unwanted item sooner. We received your first email when we got to work on Tuesday, and haven't managed to be much quicker than this. We're ever so sorry. Your refund for your unwanted item that has been returned has been processed and the money paid for that item is on its way back to you. Our apologies once again.

Posted 5 years ago

“I purchased some pen refills for a Swarovski pen - but I have to say the customer service received from Grace & Co was absolutely superb. You would have thought I was buying diamonds - what a fabulous place to purchase from and I would not hesitate to recommend for good quality merchandise and first class customer service. Thank you.”

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Posted 5 years ago

Hello, Susan. We're so glad you found us. And we must say thank you so very much for your lovely words. We really appreciate it. Hopefully, you may return to us for a new SWAROVSKI pen at some point in the future. (Or maybe some diamond earrings, we do those too!) Thank you, again.

Posted 5 years ago

“Had been looking for a particular charm that was unavailable else where. Delighted with Grace & Co for being able to supply it. Great service and fast delivery!!”

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Posted 5 years ago

Hello, and thank you for your lovely review. We're glad that we were able to supply you with the charm that you were looking for. We have others in that selection by the way. It helps to be the largest stockist of NOMINATION in the Midlands! Thank you again, and we hope that you will be back to see us again soon.

Posted 5 years ago

“Arrived very quickly and well packaged, thank you!”

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Posted 5 years ago

Hello, Lucy. And as we like to say, thank you for finding us. We hope that your SWAROVSKI necklace brings you some joy and that you may come back to us at some point again soon.

Posted 5 years ago

“Bought as a gift for a friend. She had seen these a while ago and loved them but had been unable to find any....cue me, the searching queen! She absolutely loved it!”

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Posted 5 years ago

Hello, Rachel. Thank you for finding us. And thank you for the lovely review. We hope that you may come back to us sometime soon and that you treat yourself next time. Thank you again.

Posted 5 years ago

“Excellent service & communication. Very pleased with the watch strap”

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Posted 5 years ago

Hello, Mark. Thank you for your kind review. Hopefully, at some point, you may return to us for a new watch! See you again soon, and thanks again.

Posted 5 years ago

“Great service very good product job st as described fast delivery & good communication would definitely recommend”

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Posted 5 years ago

Hello, Mark. Thank you for your kind words and leaving such great feedback for us. We hope that the LINKS OF LONDON necklace has been well received. Thanks again.

Posted 5 years ago

“Fast delivery of my charms. Genuine nomination and able to fit all the wording I requested not like nomination where you can only have a few letters. Would highly recommend and will be purchasing items from these again.”

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Posted 5 years ago

Hello, Vanessa. And as we always like to say, thank you for finding us! We're glad that you're happy with your genuine NOMINATION charms. We are official stockists, after all. Fingers crossed you'll be back to see us again soon.

Posted 5 years ago

“My earings broke within the first week of wearing them”

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Posted 5 years ago

Hello Isobel. We're so sorry to hear this. We're hoping that this doesn't reflect the service that we have provided to you. Have you returned the earrings to us to be exchanged? On our 'order confirmation' email that we sent out to you when you made the purchase, it will have a link to our Delivery & Returns Policy. Follow those details and we'll get this sorted out for you as soon as possible. If it makes things easier, give us a call on 01530 587340 to speak to a member of our team to investigate this for you. We hope this helps.

Posted 5 years ago

“Lovely item, just as picture. Very quick delivery, will purchase again in the future.”

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Posted 5 years ago

Hi, there. We're glad you liked the charm and hope that it has been well received. Thank you for your feedback and we hope that you will be back to us again, soon.

Posted 5 years ago

“Excellent product”

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Posted 5 years ago

Hello, Jennie. We're glad you like it. See you again soon, we hope.

Posted 5 years ago

“Absolutely trouble free shopping with such ease & simplicity even I could do it on line & I'm very non- tech! Their emails & communications are always polite & clear. It’s a sheer pleasure to purchase from them which I shall do again. I would recommend them wholeheartedly.”

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Posted 5 years ago

Hello, Barbara. Thank you, yet again. It's always nice to see a returning customer support us in the way which you do. We wish that the NOMINATION promotion has brought some value to you and we hope to see you again soon.

Posted 5 years ago

“Very speedy service and love the bracelet. Thank you”

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Posted 5 years ago

Hello, Roanne. We're glad to know that you love your 'A Little' bracelet and that we got it to you in good time. We hope that you return to us again soon.

Posted 5 years ago

“Brilliant service.....very pleased with my order Many thanks”

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Posted 5 years ago

Hello, Linda. Thank you for finding us outside of the city. And, thank you for your kind words. We hope to see you back with us soon.

Posted 5 years ago

“delighted with my nomination charms thanks so much Ailish”

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Posted 5 years ago

Hello, Ailish. We're glad to hear that you're happy with them. See you again soon.

Posted 5 years ago

“Exactly what I ordered. All nicely packaged and a hand written thank you note. Delivered super quickly too. Super service all round.”

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Posted 5 years ago

Hello, Jacqui. Thank you for being a super customer! We hope that you will come back to us again soon.

Posted 5 years ago

“Extremely fast service & excellent prices”

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Posted 5 years ago

Great stuff, Alan. We hope the bracelet has been well received. We hope that you may come back to us again soon.

Posted 5 years ago

“Our granddaughter was delighted with her bracelet and the charm we had chosen. However there was much frustration and difficulty on removing a link to add the charm. We would have liked a specialist tool to make the task easier”

Helpful Report

Posted 5 years ago

Hello. Thank you for finding us. We're sorry to hear that you've been having trouble. If you are referring to a charm tool, perhaps this may help: https://www.graceandcojewellery.co.uk/nomination-classic-composable-charms-bracelet-tool-key-p5692

Posted 5 years ago

“Very pleased with your service. Thank you.”

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Posted 5 years ago

Thank you for saying so, Lindsey. You can order for collect in store at any time but if it is easier to post out your charms, we can do that too. And, NOMINATION items are posted out without charge, as well! See you again soon.

Posted 5 years ago

Grace & Co Jewellery is rated 4.8 based on 6,450 reviews