Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,769 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

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“Great service. Swift delivery and a perfect item. I would recommend this color many”

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Posted 4 months ago

“Wow products arrived very quickly and products look amazing well packaged and in gift box and with gift bag great price and great quality”

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Posted 4 months ago

“Prompt delivery and good communication”

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Posted 4 months ago

“Not received my order. Was delivered by Royal Mail on 26/06/2025 and left under a hedge but I do not have a hedge. Tried to contact Royal Mail who said I have to contact the seller. Have emailed you numerous times and heard nothing. I want a full refund. I have a video and pictures as proof.”

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Posted 4 months ago

“I left it very late to order my daughter’s 18 charm but Grace & Co very kindly made sure it was in the post the very next day and it arrived in time. Thank you ☺️”

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Posted 4 months ago

“Good service. Fast delivery.”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“Brilliant service. My go to place for Nomination and Pandora products.”

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Posted 4 months ago

“Excellent service. Delivery well before estimated date given, packaging very good, purchased a present nomination charm for my besties birthday. I'm sure she will love it”

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Posted 4 months ago

“Ordering was easy and delivery was quick. Great all round experience”

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Posted 4 months ago

“Charm Arrived very quickly”

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Posted 4 months ago

“Fast & efficient service & delivery”

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Posted 4 months ago

“Excellent customer service prompt delivery 5* Thank you 😊”

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Posted 4 months ago

“Fantastic got my daughter a charm for her nomination bracelet couldn’t believe the price compared to other websites”

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Posted 4 months ago

“I have purchased quite a few items online and in person and always been very satisfied and this occasion was no exception. Happy customer”

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Posted 4 months ago

“The ring I ordered is beautiful. It was not expensive. Good value for money. Arrived speedily and in excellent condition.”

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Posted 4 months ago

“You were efficient and the goods were as shown. Thankyou”

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Posted 4 months ago

“Turned up on time lovely present”

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Posted 4 months ago

“Bought from their sale and then went to the official Pandora store and realised I had paid almost double what the item was in store. Wouldn't buy from them again.”

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Posted 4 months ago

Hi James, Thank you for your feedback. Firstly, we are really sorry to hear that you felt disappointed with your recent purchase. I completely understand how frustrating it can be to buy something and later see it at a lower price elsewhere — that’s never a great feeling. Pandora’s summer sale is managed directly by them and changes frequently, with items being added and prices adjusted throughout the campaign. As an authorised Pandora retailer, we follow their pricing and promotional guidelines and do not have control over when items are added to the sale. We’ve looked into your order (Order ID: WEB86299) and can confirm that the item you purchased (Pandora June Birthstone Eternity Circle Dangle Charm) was not part of the Pandora sale at the time. The price you paid (£40) (Our website: https://shorturl.at/Ec7Hg ) matches the current price (£40) on Pandora’s official website (Pandora's website: https://shorturl.at/YfxEL). However, if you’ve purchased anything else that has since been reduced, we’d be happy to honour that and refund the difference. Our E-commerce Manager, already emailed you regarding this. If you’re able to reply to his message, he’ll be happy to help. Kind regards Grace & Co

Posted 4 months ago

“Lovely website with every detail about the chosen items. Perfect gift for my granddaughters first birthday and now I can add to it yearly for gifts. Would highly recommend Grace & Co. I also received a gift wallet for the bracelet a little parcel with the charm and a gift bag to secure the gifts. Truly perfect. Thank you.”

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Posted 4 months ago

Grace & Co Jewellery is rated 4.8 based on 6,769 reviews