Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,061 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

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“Hi, oderering was easy and delivery service was good. Thanks Mark”

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Posted 11 months ago

“Ordering was easy,and delivery quick.”

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Posted 11 months ago

“I bought the necklace for my daughter and she absaloutly loves it”

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Posted 11 months ago

“Excellent service”

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Posted 11 months ago

“Excellent delivery service, and product protected and packaged very well. Nomination bracelet beautiful , with a lovely gift wrap bag , perfect and easy for a birthday present, and a true representation of website photographs. All in all a great experience shopping with Grace & Co.”

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Posted 11 months ago

“Ordering was simple, delivery was quick and arrived as expected”

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Posted 11 months ago

“Excellent service from ordering to delivery.”

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Posted 11 months ago

“grace & co were very helpful with my pandora order”

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Posted 11 months ago

“Good price quick delivery perfect. Thank - you”

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Posted 11 months ago

“Exactly what I wanted, high quality products and good delivery.”

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Posted 11 months ago

“Good quality, quick delivery, lots of styles to choose from”

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Posted 1 year ago

“Fast delivery and as a repeat customer, you are now my preferred retailer for both my daughter and I as we expand our collection. Thankyou”

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Posted 1 year ago

“Easy to order, fast delivery, daughter delighted”

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Posted 1 year ago

“Easy ordering and swift delivery.”

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Posted 1 year ago

“Ordered from here for the 1st time. Earrings beautifully packaged and how they looked in the picture.”

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Posted 1 year ago

“A lovely company to work with item delivered on time and beautifully packaged. Will definitely be back thank you”

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Posted 1 year ago

“I purchased a leather Pandora bracelet in January and by April the leather (or composite) has failed and now it has gone sticky/tacky and leaves black marks all over my skin. I’m unsure if this item IS actual leather or a cheap composite….or whatever coating has been applied to the ‘leather’ (which was unnecessary) has failed and completely ruined the item rendering it unwearable…after only a few months!! Note: I owned one of the previous versions of this bracelet /necklace (one with a barrel clasp, rather than the ball clasp) which lasted me almost 10 years. This one though, whatever it is made from has failed within just a few months. Having checked the reviews for this item on the Pandora site, it seems that I am not the only one with complaints about it. I am made a complaint to Grace & Co and 2 weeks on I am still no further along in the returns process. Very poor customer service from this company, and a very poor quality item from Pandora….Shame on you both!!!!!!!”

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Posted 1 year ago

Hi James, We are truly sorry to hear about your experience with the Pandora leather bracelet and for the frustration caused by the delay in resolving your return. This is certainly not the level of service we aim to provide, and we completely understand your disappointment, especially given your previous positive experience with a similar product. We can confirm that we have now been in touch via email and have provided full return instructions, including options for reimbursing your postage costs. As per our returns policy, once we receive the returned item, a full refund will be issued to your original payment method. Your feedback will be shared with Pandora, as it is important that they are aware of any recurring product concerns. Please rest assured that we are doing everything we can to resolve this for you as quickly as possible. Once again, we are very sorry for the inconvenience caused.

Posted 1 year ago

HI James Thank you for returning the item. A full refund was issued to your original payment method on 16 May, in line with its standard processing times. We are very sorry again for the inconvenience caused and appreciate your patience and understanding.

Posted 11 months ago

“Lovely item and always and super fast delivery, even over a bank holiday weekend - thank you!”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“Great and a super fast service too”

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Posted 1 year ago

Grace & Co Jewellery is rated 4.8 based on 7,061 reviews