Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,039 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,039 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 28th April 2026

Anonymous // 01/01/2019

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“I have tried all week to contact you to try to exchange a bracelet, by phone and e mail. I am disappointed by this”

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Posted 6 years ago

Hello, Wendy We apologise for not managing to reach back out to you. We were aware of a missed call but we haven't received any of your emails from you after checking our system quite thoroughly. We're ever so sorry. We are aware that you have been in touch with ourselves and we're awaiting the return of the item you wish to exchange, and we have it sitting ready to be sent out to you. We're sorry again for missing you.

Posted 6 years ago

“Very quick delivery. Beautiful charm”

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Posted 6 years ago

Hello, Sarah. And once again thank you for finding us. We hope your NOMINATION charm was well received and we hope that you will be coming back to us soon. Thanks again, Sarah.

Posted 6 years ago

“Fast service and excellent quality and hell”

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Posted 6 years ago

Hello, Kerry. And as we like to say thank you for finding us. Thank you for your purchase of the Trendsetter bracelet and we hope that you'll consider coming back to us, maybe for a NOMINATION watch to match ;) Thanks again.

Posted 6 years ago

“This is a great website! My order was dispatched the next day and I received my bracelet within 3 days. Enclosed in the order was a gift bag and on the invoice was a hand written note saying thank you for finding them...what a lovely personal touch. I really recommend Grace&Co.”

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Posted 6 years ago

Hello, Stephanie. And we are indeed happy that you have found us. We are not robots here, but we are people and we like to add a personal touch where we can. We hope that you enjoy your LES GEORGETTES bracelet and insert and hope that you'll consider coming back to us soon. Thank you, again, Stephanie.

Posted 6 years ago

“Quick and accurate response, thank you”

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Posted 6 years ago

Hello, Mary. Thank you for purchasing your earring backs from us and we hope that you'll think about coming back to us for some SWAROVSKI earrings in the near future. And once again thank you for finding us.

Posted 6 years ago

“Brilliant service from ordering through to swift delivery”

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Posted 6 years ago

Hello, Simone. Thank you for purchasing our Grace & Co March birthstone ring, we hope you do enjoy this item. Hopefully you'll consider coming back to us for the matching bracelet. And as always, thank you for finding us.

Posted 6 years ago

“Quick delivery and lovely bracelet. Great service”

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Posted 6 years ago

Hello, Sarah. Thank you for coming to us to purchase your heart bracelet. And we hope you will be coming back to us to purchase more TED BAKER soon. Once again, thank you.

Posted 6 years ago

“Lovely product and amazing customer service. Received my charm before expected. Extremely happy with the brand and will love to shop here again!”

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Posted 6 years ago

Hello. Thank you for purchasing your NOMINATION pearl charm with us, we hope you do enjoy your item. We are delighted to hear that we provided you with a good customer service and also that you are considering coming back to us in the future. Once again, thank you for finding us.

Posted 6 years ago

“Necklace, presentation box and packaging all great.”

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Posted 6 years ago

Hello. Thank you finding us. We are most pleased to hear that you are happy with your Shrieking Violet Necklace. We hope that in the near future you may return to us for the Shrieking Violet bracelet. Thank you once again.

Posted 6 years ago

“Excellent service, item received very quickly and beautifully packaged”

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Posted 6 years ago

Hello, Nicola. Thank you for taking the time to find us. We are pleased to read that you were happy with your Links of London sweetheart bracelet. We take great care when packaging our items. Hopefully you may consider coming back to us for more Links of London items in the future. Thanks again, Nicola.

Posted 6 years ago

“Brilliant service very helpful and efficient and easy returns process. Would recommend”

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Posted 6 years ago

Hello, Eimear. Thank you for finding us. We are pleased that we made the process easy for you when you purchased your NOMINATION football charm and we hope you enjoy the charm. We are always happy to help here. Thank you once again.

Posted 6 years ago

“Brilliant service really fast delivery”

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Posted 6 years ago

Hello. Thank you for purchasing your NOMINATION bracelet and paw print charm with us. We hope you may consider coming back to us for more charms for your NOMINATION bracelet in the near future. Once again, thank you for finding us.

Posted 6 years ago

“One of the best companies I've ever dealt with in terms of customer service. Excellent communication throughout the process, thank you!”

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Posted 6 years ago

Hello, Joanne. Thank you for getting back to us. We are pleased to hear you were happy with our customer services whilst purchasing your Swarovski ball point pen refill. We hope in the future you will come back to us when you are in need of a new refill. Thank you again.

Posted 6 years ago

“Arrive promptly, good service”

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Posted 6 years ago

Hello. Thank you for purchasing the Links Of London earrings with ourselves. We are pleased to read that you were impressed with our services and we hope that sometime in the near future you may want to return to us to purchase some more Links Of London jewellery. Thank you for coming back to us with a kind review.

Posted 6 years ago

“Outstanding service”

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Posted 6 years ago

Hello, Charlene. We hope that you enjoyed your NOMINATION car charm. We hope that in the near future you may consider coming back to us. Once again, thanks.

Posted 6 years ago

Author didn't leave any comments.

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Posted 6 years ago

“Brilliant service by Grace&Co, would buy here again!”

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Posted 6 years ago

Hello, thank you for finding us. We are happy to read that you were happy with the service you received when buying your Ted Baker necklace. Hopefully you will come back to us in the near future when you would like to purchase some more of the Ted Baker brand.

Posted 6 years ago

“Excellent choice of charms for the two nomination bracelets I bought. Quick delivery. Would definitely buy from Grace & Co again.”

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Posted 6 years ago

Hello, thank you getting back to us. We are glad to see that you were very happy with your purchase of the NOMINATION bracelets and charms. Hopefully in the future you'll consider coming back to us for some more charms, to place on the NOMINATION bracelets you purchased ;) Thank you for finding us.

Posted 6 years ago

“My order came very promptly and beautifully presented with a gift box and bag. Many thanks”

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Posted 6 years ago

Hello, Once again thank you for coming back to us. We hope you were pleased with your Number 39 order and that you will be returning to us again in the future. Thank you for finding us again.

Posted 6 years ago

“Very happy with the service ordered the item one night and the very next morning it was on my door step hadn't even been 24 hours would order again from them”

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Posted 6 years ago

Hello. Thank you for finding us. We hope that your NOMINATION key was a help for you and we appreciate you taking the time to leave us such a kind review.

Posted 6 years ago

Grace & Co Jewellery is rated 4.8 based on 7,039 reviews