Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 6,954 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,954 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 4th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item sent, had to chase for the refund a couple of weeks after sending it back. Then have had return postage deducted from the amount they’ve sent back. Shocking when it was their error and I am out of pocket, not good service at all.”

Helpful Report

Posted 3 weeks ago

Good afternoon, We're so sorry to hear you've had an issue with your refund. We've investigated this and corrected the glitch with our system. You will receive an email shortly to confirm the additional refund. We have also investigated the delay in processing your refund and it seems that, despite you posting the item back to us, it hasn't arrived at our Returns Department. Upon your email asking if it had arrived, we issued a refund and reported the lost item with Royal Mail. We're so sorry for any inconvenience caused. We hope the above resolution is okay but please do not hesitate to contact us via our contact page if you have any further questions. Kind regards

Posted 3 weeks ago

“Perfect charms and great service. Thank you.”

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Posted 1 month ago

Thank you for your kind words and the 5 Star review! Kind regards x

Posted 1 month ago

“DID NOT ARRIVE IN 3 WEEKS EMAILED CALLED UP SAID THEY WOULD SIAD THEY WOULD DELIVER IN 5 DAY AND IT WAS FOR MY NAN GOR CHRISTMAS IM SO GUTTED AND THEY TOO THE MONEY OUT OF MY ACCOUNT AND STILL NOT ARRIVED IM APPALLED”

Helpful Report

Posted 1 month ago

Hi Shelia, Apologies for any confusing caused, your parcel did get picked, packed and dispatched, but unfortunately your address was incomplete, the parcel was returned to us, we emailed you on 15.12.25 for confirmation of correct address. If you could please reply to our email we can dispatch your items. Kind regards x

Posted 1 month ago

“Not had my order , your not answering email or calls”

Helpful Report

Posted 1 month ago

Hi Catherine, I've just checked your tracking and the Post Office have a delivery confirmation of 22.12.25, please get in touch if this is not the case. Kind regards x

Posted 1 month ago

“My purchase was a bracelet which is a Christmas present for my daughter. The item arrived quickly and in excellent condition. Was easy to order. A great customer service experience.”

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Posted 1 month ago

Hi Claire, We are thrilled to hear you are happy with our customer service, and we hope your daughter loves her bracelet. Kind regards x

Posted 1 month ago

“Seamless transaction Excelent service and quality item”

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Posted 1 month ago

Hi Helen, We are delighted with your review, and kind words, it means a lot to us! Kind regards x

Posted 1 month ago

“Product is lovely!! but the delivery time was long and I had no communication about delivery dates or updates about when it was getting delivered. 💖”

Helpful Report

Posted 1 month ago

Hi Sophie, We are delighted to hear you love your product and it has arrived safely! Royal Mail 48 can take up to 5 working days at this busy time. Kind regards x

Posted 1 month ago

“stil wateing for part of the order...”

Helpful Report

Posted 1 month ago

Hi Apologies for any inconvenience, I have just checked the tracking on your order and the Post Office have a delivery date of 20.12.25, please let us know if this is not the case. Kind regards x

Posted 1 month ago

“Prompt delivery nice package Perfect. Thank you will order again.”

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Posted 1 month ago

Hi Frances, Thank you so much for the 5 stars and lovely review, it really does mean a lot! Kind regards x

Posted 1 month ago

“All the people I dealt with were great, the only issue I had was with the website which needs a purchase confirmation step added.”

Helpful Report

Posted 1 month ago

Hi Philip, Thank you for the feedback, once the customer places an order then a confirmation email is sent automatically, unless the email address is incorrect. Kind regards x

Posted 1 month ago

“Daughter loved her new bracelet and charm for her 13th birthday we cannot wait buy more to fill it xxxx”

Helpful Report

Posted 1 month ago

Hi Shauna, We are delighted to hear your daughter loved her bracelet and is excited to fill it. Thanks for the 5 stars we really appreciate it. Kind regards x

Posted 1 month ago

“Still not received order and no updates given”

Helpful Report

Posted 1 month ago

Hi Hannah, We're so sorry to hear that your order hasn't arrived yet. Can you please contact us at hello@graceandcojewellery.co.uk so we can investigate this for you. Kind regards

Posted 1 month ago

“Still have not received my delivery”

Helpful Report

Posted 1 month ago

Hi Jacob, We're so sorry to hear that your order hasn't arrived yet. Can you please contact us on hello@graceandcojewellery.co.uk so we can investigate this for you. Kind regards

Posted 1 month ago

“Fabulous gift”

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Posted 1 month ago

Hi David, We truly appreciate your 5 star feed back it means a lot. x kind regards x

Posted 1 month ago

“I was very satisfied with the service offered. Grace and Co kept me informed and delivered on time.”

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Posted 1 month ago

Thanks so much for the 5 star review! We're thrilled to hear you had such a positive experience with us. Kind regards x

Posted 1 month ago

“Goods as described and arrived on day required”

Helpful Report

Posted 1 month ago

Hi Peter, We are delighted to hear you've had such a positive experience with us! Kind regards x

Posted 1 month ago

“Fast delivery great product, will definitely purchase again.”

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Posted 1 month ago

Hi Catherine, Its wonderful to hear you will be a returning customer, thank you! Kind regards x

Posted 1 month ago

“Brilliant company. After Royal Mail delivered my parcel incorrectly to an unknown address, Grace & Co promptly rectified the issue with a refund. I reordered and it was dispatched and delivered within 3 days. Would recommend.”

Helpful Report

Posted 1 month ago

Hi Iona, We are pleased to hear your issue was rectified quickly, Thank you for the 5 stars it means a lot to us! Kind regards x

Posted 1 month ago

“Great service, nice little item. Arrived on time.”

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Posted 1 month ago

Hi Sharon, Thank you for the 5 stars, we are thrilled to hear you had such a positive experience with us! Kind regards x

Posted 1 month ago

Grace & Co Jewellery is rated 4.8 based on 6,954 reviews