Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,341 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,341 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does excatly what it says on the ad very simple and easy to use diffently b recomending to others.”

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Posted 10 years ago

“Booked and paid for a repair. No one came. Have been trying to get an answer from customer service for the last two days. No answer. Very easy to get hold of the sales team though !!!!!”

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Posted 10 years ago

Sorry to hear your engineer did not turn up to an appointment. We're keen to look into this for you and get a new engineer out immediately. You can call us on 0800 8654 111 between 9am - 6pm every weekday and 10am - 4pm on Saturdays.

Posted 10 years ago

“I feel like I've been conned. I paid for my cooker hood to be fixed, they sent out an engineer who sprayed the motor with silicone and it's now not extracting anything at all. when I complained I got fobbed off that they were going to dispute it and call me back but they never do. Now I spent the whole day calling but I'm just continuously on hold. Absolute rip off and I can see that I will never see any money back or have an appliance that's fixed.”

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Posted 10 years ago

Hi, sorry to hear you have not had a great experience. As you know, we are working with the engineer involved to get this resolved for you as a matter of urgency. We will be in touch with an update shortly.

Posted 10 years ago

“I have had real difficulty finding someone to repair my mobility scooter, the service is so ray to use and takes the stress out of the situation.”

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Posted 10 years ago

“Fast easy useful service”

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Posted 10 years ago

“We Have a Smeg Range Cooker with an oven which is not working. Go Assist were supposed to get it fixed for us. After six weeks and two visits arranged by Go Assist the oven id still not working. On investigation the company who were supposed to fix the problem are not recognised by Smeg. I contacted Smeg as follows: We have just moved to a house in Whitegate which has a Smeg Range Cooker. The oven did not work so we went on the internet and a Company selected by "Go Assist" arranged for a non Smeg Registered repair company of fix it. Two days they did not turn up and two days when they arrived very late they made a botched repair - the oven is still not working. We contacted Smeg directly who told us: I am sorry to hear of the problem with your repair. --- As North West Appliances is not one of our Smeg registered Engineers there isn't anything we can do. Smeg volunteered to send us full names and addresses of the Smeg registered engineers in our area. So at present after paying a total of about £260+ we still have an oven which does not work - Go Assist are not interested to help. So beware of their services.”

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Posted 10 years ago

Hello, we're sorry to hear you are unhappy with your experience. We use manufacturer or manufacturer approved engineers where possible, but on this occasion we could not provide this. Please know we spent a lot of time looking into this for you and we have now provided you with a refund.

Posted 10 years ago

“Easy to use site.”

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Posted 10 years ago

“Wanted to get my fridge freezer repaired as the fridge wasn't cooling. Most likely from a faulty heating thermostat which would cost £30. Company rang me to quote saying that it would be £138 but I had to sign up to insurance at £5 a month and they had reduced the cost of repair for this. When I said I categorically don't want the insurance just the repair they said that it comes as a package and I didn't have that option so they hadn't really discounted the repair they are just selling insurance. What a con! Told them I will get someone else.”

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Posted 10 years ago

We're sorry to hear you didn't like the price, Mrs Fairhurst. You are under no obligation to take out the repair service when we ring to provide a quote. If you do not find someone else please feel free to get in touch again, we'd be happy to fix your fridge freezer at the stated fixed price and guarantee all repairs for a year.

Posted 10 years ago

“Easy to deal with”

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Posted 10 years ago

“I am very impressed with your Web site both enquiry regarding washing machine and I'm pleased to introduce you to both relative and friends.thank you.....”

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Posted 10 years ago

“Excellent that i can apply online and be called back to confirm date and time to suit me. Also the fact that they don't charge if my machine can't be fixed”

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Posted 10 years ago

“Nice service”

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Posted 10 years ago

“Reliable source of service”

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Posted 10 years ago

“Be on web site found it easy to use”

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Posted 10 years ago

“Serviceman went to the wrong address, took pictures of proof of attendance, customer service contacted policy cancelled, no refund of call out charge.... Really”

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Posted 10 years ago

“Great customer service”

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Posted 10 years ago

“good to use and easy!”

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Posted 10 years ago

“Spot on service , came on time& date ,”

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Posted 10 years ago

“Nice service with friendly staff. Fixed my microwave pretty quickly.”

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Posted 10 years ago

“They are ok people.”

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Posted 10 years ago

Go Assist Ltd is rated 3.7 based on 1,341 reviews