Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.73

3.7 Rating 1,324 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,324 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spot on service , came on time& date ,”

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Posted 10 years ago

“Nice service with friendly staff. Fixed my microwave pretty quickly.”

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Posted 10 years ago

“They are ok people.”

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Posted 10 years ago

“Unable to fix door on fridge but still got charged £60 because not economical to repair. Totally useless service for large repairs. Big mistake to use. Got the impression that was all they were interested was the £60W. ill avoid.”

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Posted 10 years ago

Hi Steve. Our priority is to fix the appliance when possible, however like you said it was uneconomical to do so. As agreed before the service, the charge covers the engineer call-out and administration. We're sorry to hear you did not have a positive experience with Go Assist on this occasion.

Posted 10 years ago

“Very prompt response and easy to contact via email. Although I have required 3 visits for the same problem it has all been handled very efficiently. Engineers have been very professional. Highly recommended.”

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Posted 10 years ago

“Excellent and efficient service, extremely pleased”

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Posted 10 years ago

“The problem was misdiagonised,”

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Posted 10 years ago

Thank you for your review. We use manufacturer & manufacturer-approved engineers to undertake our repairs. If you believe there was a misdiagnosis and would like to discuss with a member of our team please call 0800 8654111

Posted 10 years ago

“I played £160 for a fridge freezer to be fixed. It took 3 months of engineer revisits to decide it couldn't be fixed. Then I found out that as a part had been replaced I didn't qualify for the money back (minus an admin fee).”

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Posted 10 years ago

Hi Matt, sorry to hear your appliance took longer than expected to fix. The vast majority of repairs go smoothly and are sorted within days, so we're sorry this wasn't the case in this particular instance.

Posted 10 years ago

“Responded efficiently to our washer/dryer problem.”

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Posted 10 years ago

“Took to long to be told fridge freezer was not an economic repair. So had unhappy tenant for over a week”

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Posted 10 years ago

Hi Nicholas, sorry to hear you feel you did not have a good experience. If we can be of any help please call customer services on 0800 8654111

Posted 10 years ago

“First time visit and staff were polite and helpful.”

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Posted 10 years ago

“Appalling service. It took over 3 months to fix a damper assembly problem on a Daewoo fridge/freezer. Go Assist were absolutely useless in following up with the contractor they appointed. They promised to get in touch with contractor and call back on several occasions but didn't. After 3 months an engineer turned up but they had sourced the wrong part. Finally, after another week the right part arrived and the fridge/freezer is now working properly. My advice is do not use this company or its associates, who all work out of the same call centre in Bournemouth. No apology or expression of regret for abysmal service received.”

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Posted 10 years ago

Hi Bob, we are sorry you feel let down by Go Assist. The part taking so long to arrive was out of our control, but we understand your frustration with this. It is good to hear everything is working properly now and if we can be of help in the future please do get in contact.

Posted 10 years ago

“good reliable service.thanks”

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Posted 10 years ago

“Check your appliance handbook before you book this service, contact an engineer for a quote, then go to Go Assist”

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Posted 10 years ago

“Fixed the tumble drier with the minimum drama and hassle.”

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Posted 10 years ago

“Engineer made an assessment that my machine was unrepairable which led to me having to purchase a new machine to later find out that the repair was economic. Go Assist refused to accept an arbitrator to review the event”

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Posted 10 years ago

Hello Robert, we are sorry to hear you are unhappy with the service. If we can be of any assistance please do contact customer services.

Posted 10 years ago

“No engineer turned up on the day. Then after hours of chasing I was told the engineers didn't even have my details. Following this I was then told they did but the engineer had died and they had no idea when they would get an engineer out to me. I finally cancelled the appointment after a few weeks of messing about, found a local family run business who fixed my dishwasher in less than 10 minutes for less than half the price!”

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Posted 10 years ago

Hello, we do apologise for your negative experience. It was hugely unfortunate that the engineer assigned to your dishwasher died on the day of the repair. Needless to say, this was outside of our control and we were not informed until a few days later. Our apologies again and we hope you will give us a second chance should you require our service in the future.

Posted 10 years ago

“What went right? You promise what you can't deliver by relying on franchises who don't uphold your promise of customer service and getting hold of you on the phone is nigh on impossible and utterly frustrating. Never again”

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Posted 10 years ago

Hi Kate. Sorry to hear you were not satisfied with our service. The vast majority of our repairs go well and it was unfortunate that our engineers were particularly busy at the time you needed them.

Posted 10 years ago

“Bait and switch, just a money collection service. Still waiting for my refund......”

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Posted 10 years ago

Hi, sorry to hear you feel this way. We've checked your file and your card was refunded back in March. Please don't hesitate to contact customer services if we can be of any help.

Posted 10 years ago

“Communication was awful, pricing was outrageous, left hanging with a broken appliance and no support”

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Posted 10 years ago

Sorry you feel this way. If we can be of any assistance please do not hesitate to contact our customer services team on 0800 8654111

Posted 10 years ago

Go Assist Ltd is rated 3.7 based on 1,324 reviews