Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.74

3.7 Rating 1,317 Reviews

78 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,317 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast easy useful service”

Helpful Report

Posted 9 years ago

“We Have a Smeg Range Cooker with an oven which is not working. Go Assist were supposed to get it fixed for us. After six weeks and two visits arranged by Go Assist the oven id still not working. On investigation the company who were supposed to fix the problem are not recognised by Smeg. I contacted Smeg as follows: We have just moved to a house in Whitegate which has a Smeg Range Cooker. The oven did not work so we went on the internet and a Company selected by "Go Assist" arranged for a non Smeg Registered repair company of fix it. Two days they did not turn up and two days when they arrived very late they made a botched repair - the oven is still not working. We contacted Smeg directly who told us: I am sorry to hear of the problem with your repair. --- As North West Appliances is not one of our Smeg registered Engineers there isn't anything we can do. Smeg volunteered to send us full names and addresses of the Smeg registered engineers in our area. So at present after paying a total of about £260+ we still have an oven which does not work - Go Assist are not interested to help. So beware of their services.”

Helpful Report

Posted 9 years ago

Hello, we're sorry to hear you are unhappy with your experience. We use manufacturer or manufacturer approved engineers where possible, but on this occasion we could not provide this. Please know we spent a lot of time looking into this for you and we have now provided you with a refund.

Posted 9 years ago

“Easy to use site.”

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Posted 9 years ago

“Wanted to get my fridge freezer repaired as the fridge wasn't cooling. Most likely from a faulty heating thermostat which would cost £30. Company rang me to quote saying that it would be £138 but I had to sign up to insurance at £5 a month and they had reduced the cost of repair for this. When I said I categorically don't want the insurance just the repair they said that it comes as a package and I didn't have that option so they hadn't really discounted the repair they are just selling insurance. What a con! Told them I will get someone else.”

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Posted 9 years ago

We're sorry to hear you didn't like the price, Mrs Fairhurst. You are under no obligation to take out the repair service when we ring to provide a quote. If you do not find someone else please feel free to get in touch again, we'd be happy to fix your fridge freezer at the stated fixed price and guarantee all repairs for a year.

Posted 9 years ago

“Easy to deal with”

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Posted 9 years ago

“I am very impressed with your Web site both enquiry regarding washing machine and I'm pleased to introduce you to both relative and friends.thank you.....”

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Posted 9 years ago

“Excellent that i can apply online and be called back to confirm date and time to suit me. Also the fact that they don't charge if my machine can't be fixed”

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Posted 9 years ago

“Nice service”

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Posted 9 years ago

“Reliable source of service”

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Posted 9 years ago

“Be on web site found it easy to use”

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Posted 9 years ago

“Serviceman went to the wrong address, took pictures of proof of attendance, customer service contacted policy cancelled, no refund of call out charge.... Really”

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Posted 9 years ago

“Great customer service”

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Posted 9 years ago

“good to use and easy!”

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Posted 9 years ago

“Spot on service , came on time& date ,”

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Posted 9 years ago

“Nice service with friendly staff. Fixed my microwave pretty quickly.”

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Posted 9 years ago

“They are ok people.”

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Posted 9 years ago

“Unable to fix door on fridge but still got charged £60 because not economical to repair. Totally useless service for large repairs. Big mistake to use. Got the impression that was all they were interested was the £60W. ill avoid.”

Helpful Report

Posted 9 years ago

Hi Steve. Our priority is to fix the appliance when possible, however like you said it was uneconomical to do so. As agreed before the service, the charge covers the engineer call-out and administration. We're sorry to hear you did not have a positive experience with Go Assist on this occasion.

Posted 9 years ago

“Very prompt response and easy to contact via email. Although I have required 3 visits for the same problem it has all been handled very efficiently. Engineers have been very professional. Highly recommended.”

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Posted 9 years ago

“Excellent and efficient service, extremely pleased”

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Posted 9 years ago

“The problem was misdiagonised,”

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Posted 9 years ago

Thank you for your review. We use manufacturer & manufacturer-approved engineers to undertake our repairs. If you believe there was a misdiagnosis and would like to discuss with a member of our team please call 0800 8654111

Posted 9 years ago

Go Assist Ltd is rated 3.7 based on 1,317 reviews