Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.73

3.7 Rating 1,324 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,324 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a services with them to fix a minor leak, when the engineers came to fix the machine they made the condition worse as machine started flooding. call again to fix it and they said had to wait for the parts which took two months to arrive. and even after the second attempt they could not fix it. and when asked for refund they come with all excuses and denied the refund. very bad company and very bad customer service please dont use them at all. consider your money is lost.”

Helpful Report

Posted 9 years ago

Hello Raj, the vast majority of our repairs go smoothly, so we're sorry this wasn't the case in this particular instance. The parts taking so long to arrive was out of our control, but we understand your frustration with this. If we can be of any assistance please do not hesitate to contact our customer services team on 0800 8654111

Posted 9 years ago

“Everything!! They take your money. The numbers provided do not work or constantly ring out. They do not respond to emails. We actually got an appointment to fix our dishwasher 6 days after first missed apt we got a call 20mins before apt to say on their way. NEVER turned up and now we can get no response. This company is the worst ever if I could score -5 I would”

Helpful Report

Posted 9 years ago

Hello, we're sorry to hear you are disappointed. We are working with the engineer to arrange a new date for your repair and will be in contact shortly. We will be happy to provide an update anytime by calling 0800 8654 111.

Posted 9 years ago

“£200 fixed price including compulsory 1 year insurance to repair oven in 7 days' time. If I hadn't started to lose the will to live 20 minutes into the phone call, I might have gone through with it. I bought a brand new oven plus installation in 5 days's time and 2 year warranty for similar price from Curry's instead.”

Helpful Report

Posted 9 years ago

We're sorry to hear you didn't like the price, EC. You are under no obligation to take out the repair service when we ring to provide a quote. Repair times are usually quicker but depend on engineer availiability. We hope you are pleased with your new cooker but if you have any problems with it or any other home appliances do feel free to get in touch again.

Posted 9 years ago

“Does excatly what it says on the ad very simple and easy to use diffently b recomending to others.”

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Posted 9 years ago

“Booked and paid for a repair. No one came. Have been trying to get an answer from customer service for the last two days. No answer. Very easy to get hold of the sales team though !!!!!”

Helpful Report

Posted 9 years ago

Sorry to hear your engineer did not turn up to an appointment. We're keen to look into this for you and get a new engineer out immediately. You can call us on 0800 8654 111 between 9am - 6pm every weekday and 10am - 4pm on Saturdays.

Posted 9 years ago

“I feel like I've been conned. I paid for my cooker hood to be fixed, they sent out an engineer who sprayed the motor with silicone and it's now not extracting anything at all. when I complained I got fobbed off that they were going to dispute it and call me back but they never do. Now I spent the whole day calling but I'm just continuously on hold. Absolute rip off and I can see that I will never see any money back or have an appliance that's fixed.”

Helpful Report

Posted 9 years ago

Hi, sorry to hear you have not had a great experience. As you know, we are working with the engineer involved to get this resolved for you as a matter of urgency. We will be in touch with an update shortly.

Posted 9 years ago

“I have had real difficulty finding someone to repair my mobility scooter, the service is so ray to use and takes the stress out of the situation.”

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Posted 9 years ago

“Fast easy useful service”

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Posted 9 years ago

“We Have a Smeg Range Cooker with an oven which is not working. Go Assist were supposed to get it fixed for us. After six weeks and two visits arranged by Go Assist the oven id still not working. On investigation the company who were supposed to fix the problem are not recognised by Smeg. I contacted Smeg as follows: We have just moved to a house in Whitegate which has a Smeg Range Cooker. The oven did not work so we went on the internet and a Company selected by "Go Assist" arranged for a non Smeg Registered repair company of fix it. Two days they did not turn up and two days when they arrived very late they made a botched repair - the oven is still not working. We contacted Smeg directly who told us: I am sorry to hear of the problem with your repair. --- As North West Appliances is not one of our Smeg registered Engineers there isn't anything we can do. Smeg volunteered to send us full names and addresses of the Smeg registered engineers in our area. So at present after paying a total of about £260+ we still have an oven which does not work - Go Assist are not interested to help. So beware of their services.”

Helpful Report

Posted 9 years ago

Hello, we're sorry to hear you are unhappy with your experience. We use manufacturer or manufacturer approved engineers where possible, but on this occasion we could not provide this. Please know we spent a lot of time looking into this for you and we have now provided you with a refund.

Posted 9 years ago

“Easy to use site.”

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Posted 9 years ago

“Wanted to get my fridge freezer repaired as the fridge wasn't cooling. Most likely from a faulty heating thermostat which would cost £30. Company rang me to quote saying that it would be £138 but I had to sign up to insurance at £5 a month and they had reduced the cost of repair for this. When I said I categorically don't want the insurance just the repair they said that it comes as a package and I didn't have that option so they hadn't really discounted the repair they are just selling insurance. What a con! Told them I will get someone else.”

Helpful Report

Posted 9 years ago

We're sorry to hear you didn't like the price, Mrs Fairhurst. You are under no obligation to take out the repair service when we ring to provide a quote. If you do not find someone else please feel free to get in touch again, we'd be happy to fix your fridge freezer at the stated fixed price and guarantee all repairs for a year.

Posted 9 years ago

“Easy to deal with”

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Posted 9 years ago

“I am very impressed with your Web site both enquiry regarding washing machine and I'm pleased to introduce you to both relative and friends.thank you.....”

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Posted 9 years ago

“Excellent that i can apply online and be called back to confirm date and time to suit me. Also the fact that they don't charge if my machine can't be fixed”

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Posted 9 years ago

“Nice service”

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Posted 9 years ago

“Reliable source of service”

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Posted 9 years ago

“Be on web site found it easy to use”

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Posted 9 years ago

“Serviceman went to the wrong address, took pictures of proof of attendance, customer service contacted policy cancelled, no refund of call out charge.... Really”

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Posted 9 years ago

“Great customer service”

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Posted 10 years ago

“good to use and easy!”

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Posted 10 years ago

Go Assist Ltd is rated 3.7 based on 1,324 reviews