Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.73

3.7 Rating 1,324 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,324 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and helpful ni hidden agenda or costs”

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Posted 9 years ago

“Very good”

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Posted 9 years ago

“The "salesperson" said I would have an engineer come to look at my freezer in 2 days time. When I eventually got to speak with the engineers it was going to take a lot more time than that. I ended up speaking with a lot of people and got no joy, so I cancelled the contract and asked a local firm to step in.”

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Posted 9 years ago

The agreed repair was for a provisional date but we understand how frustrating it is that it had to be changed. We're sorry to hear our service was not as expected. Your repair was refunded.

Posted 9 years ago

“First engineer booked didn't turn up. 2nd visit engineer had no equipment to repair fridge/freezer. 3rd visit fridge repaired. Unable to repair ice + water. ( still not working) I had to take 3 days off from work as no am or afternoon time were given until the date of repair.”

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Posted 9 years ago

Hi Paul, we aim to repair appliances quickly and efficiently! We're sorry this particular repair took longer than expected and if we can be of further support please ring us on 0800 8654 111.

Posted 9 years ago

“Overpriced repair, for which I had to take out insurance I didn't want. Not informed what time the engineer would attend on the day. Waited in until 4:00pm, when he turned up but he couldn't repair our cooker as he "didn't do gas" - without doubt one of the worst customer experiences I have ever had in my entire lifetime.”

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Posted 9 years ago

We are sorry to hear your disappointment with the service provided. The vast majority of our repairs are completed without issues. We have provided you with a full refund.

Posted 9 years ago

“Unable to make the repair.”

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Posted 9 years ago

“Shane was very polite and assisted very quickly in helping me. Good overall customer service, lets just hope my fridge get repaired before my beers get warm.”

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Posted 9 years ago

“No body's come back and refund money”

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Posted 9 years ago

Hello, please call us on 0800 8654 111 so we can look into this for you.

Posted 9 years ago

“Told an appointment booked - it wasn't. Missold. Got a refund but sent by cheque rather than back on to card. Would not recommend them.”

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Posted 9 years ago

Hello, we're sorry if there was any miscommunication. We usually refund to card but on this occasion there may have been a problem with doing so, therefore we wrote a cheque.

Posted 9 years ago

“Ultimately the repair was good but it took nearly 3 weeks to repair. First visit required ordering of a new part. Then day that repair was to take place the engineer visit was cancelled. Eventually final repair took place and this seems to be effective. Time was a big issue.”

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Posted 9 years ago

“Nothing went right with Go Assist which after a few months changed to Big Warranties. I insured my washer dryer which cost £976 with them. I had insurance for two years. My machine broke down 20 months into the insurance period and after numerous calls and complaints, four weeks later i get an email that they can't repair it and they will pay me £130 . WHAT!?!?! PLEASE PLEASE STAY AWAY FROM THESE INSURANCE COMPANIES THEY ARE SEVERAL COMPANIES UNDER ONE MANAGEMENT. BEWARE!”

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Posted 9 years ago

“Cracking company as they sorted my mums dishwasher in just over a day.”

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Posted 9 years ago

“Warning...Do Not go anywhere near Go Assist/Big Warranties!! When my Daewoo American style fridge/freezer developed a problem with the freezer and water dispenser I contacted Go Assist who quoted me a fixed price repair of £179.99 together with a compulsory purchase of a 12 month warranty costing £10.94 per month for 12 months from Big Warranties..I was assured that if the appliance could not be repaired then they would contribute towards the purchase of a new one..When the engineer from Eastern Domestics called he identified the problems whereby the main circuit board and the water valve were faulty.. I was then told by Go Assist that the warranty limit did not run to the cost of the parts needed and I would have to pay the balance..so I paid a further £78.93 for the circuit board.Then I was told that the valve was out of stock at their suppliers..after going online myself after 5mins. I found an alternative and informed Go Assist.. they then came back and said I would need to pay another £27.97 to cover the extra cost required by the alternative supplier.. a week later the engineer came back and fitted the new parts and said to wait for 24hrs to let things settle and start working.. it was obvious the next day that things were no different with the freezer and in fact the water was dispensing even slower than before the new valve had been fitted!..so the engineer called yet again and diagnosed that the compressor was at fault and due to the gas in the system being made obsolete the whole appliance was deemed unrepairable! He sent his report to Big Warranties and when they eventually contacted me 5 days later they said that due to the terms of the warranty I was not entitled to any reimbursement even though I had paid nearly £300 to cover the fixed cost repair, extra cost of parts and one months warranty instalment..it made no difference when I said that it was the engineer who diagnosed the problems incorrectly and I wouldn't have needed to pay out any if he had got it right first time.. I am not happy to say the least as after waiting for 4 weeks from when the fault first started to being told that I will get nothing at all I am now having to buy a new appliance costing £810 which in real terms is £1110 due to what I have already been conned into paying out!! Avoid these cowboy outfits at all costs which includes Go Assist..Big Warranties and Eastern Domestic!!!”

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Posted 9 years ago

We're sorry to hear you feel you've had a negative experience with Go Assist and the other companies you mention. The vast majority of our repairs go smoothly but this has not been the case here. If our customer services can be of any assistance please do not hesitate to call us on 0800 8654 111.

Posted 9 years ago

“Quick easy website”

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Posted 9 years ago

“Good fast reliable :)”

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Posted 9 years ago

“Happy camper! Great service.”

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Posted 9 years ago

“Avoid this company! My gas oven needed a thermostat as advised by the engineer that called. However as my built in oven was old the part wasn't available but it's taken a week to find out after numerous attempts to contact them and emails. I am awaiting return of my money. It was taken same day that the job was booked but how long will it take to pay me back. A no go company.!!!! Let's see outcome!!!”

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Posted 9 years ago

Hello Janice. The part not being available is understandably frustrating. Sorry to hear you have had problems getting through to us. Please know we are still looking into your case and will be in contact shortly to arrange any refunds due.

Posted 9 years ago

“Helpful, courteous service with a reasonable price and date for repair arranged quickly.”

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Posted 9 years ago

“DO NOT BE TAKEN IN - AVOID GO ASSIST / BIG WARRANTIES AT ALL COSTS. I rang to book a dishwasher repair, but said i would ring back after discussing with my partner. The saleswoman suggested I book to hold the repair time slot, and i could easily cancel later if i changed my mind. I booked , and then decided to cancel less than an hour later. I phoned and emailed to cancel repeatedly over the next four days. I was often told that i needed the Customer Care department , but they were either busy or not working that day. I asked for a direct dial number for that department but was told there wasn't one. Despite emailing to cancel that same day, the payments have been taken from my credit card account. I am still waiting for this to be resolved. I feel I have been misled , it has wasted a lot of time, and caused a lot of stress, and , as i say, remains unresolved.”

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Posted 9 years ago

Dear Mrs Dunford, we're sorry to hear about your negative experience. The payment was processed prior to receiving your cancellation request, although it can take several days for payments to show up on your credit card statement. Our Customer Care team have been exceptionally busy lately, which we apologise for, but please be reassured we're sorting this out for you immediately.

Posted 9 years ago

“To date the service has been terrible, we were told that the parts were on order to only then hear nothing for weeks. Once chased they then said that the parts weren't available. It was only when we started to ask for a refund that they explained the parts were once again available. It has now been another week and we are still waiting. I will never use this company again and will be spreading the word to everyone I know. Stay clear unless you want to lose your money for nothing.”

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Posted 9 years ago

We are sorry to hear you feel let down by Go Assist. The required parts taking so long to arrive is out of our control, but we understand your frustration with this. The vast majority of repairs go smoothly and are sorted within days, so we truly are sorry that this hasn't been the case.

Posted 9 years ago

Go Assist Ltd is rated 3.7 based on 1,324 reviews