Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.73

3.7 Rating 1,324 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,324 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very good that the engineers contacted me within the hour to book an appointment, but disappointing that they phoned on Thursday and couldn't come until the following Tuesday .”

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Posted 9 years ago

“The man, Sean, who I spoke to was very efficient, clear, friendly and helpful. He seemed to know what he was talking about and sorted things out quickly for me. However there was a lot of background noise from lots of other people talking as he was obviously in a call centre this made it difficult for me to concentrate on everything he said as I have extremely bad tinnitus. If this nois could be prevented it would make things much better for the customer!!”

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Posted 9 years ago

“I phoned go assist to request an engineer to fix my Neff microwave oven. A very smooth talking employee informed me that an engineer would telephone me and arrange a time frame for Friday of this week. I arranged a day off but no one called me and when I eventually got through to Neff they said they couldn't come and gave me a date for the following week, with no two hour frame. I had to pay in advance plus take an insurance policy out. Everything you coach your telephone operators to say borders on fraudulent!. Will never use you again you and will warn other people too!”

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Posted 9 years ago

Hi Halina, sorry to hear you were let down by the engineer. We're just as disapointed this has happened as you are. We'll keep a close eye on this repair to ensure that it goes smoothly for you. If there's anything else we can do, please do not hesitate to contact us on 0800 8654 111.

Posted 9 years ago

“No one has contacted me re my repair today?”

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Posted 9 years ago

Hi Caroline, I can see you spoke with our Customer Services team this morning who provided you with the engineer's direct phone number to arrange the repair. Hope this solves the issue. Go Assist.

Posted 9 years ago

“Responded to my request for a quote within minutes. Engineer booked for the day I requested.”

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Posted 9 years ago

“First contact with this company and so far they appear to be at the top of their game, long may it continue!”

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Posted 9 years ago

“Excellent but too lengthy”

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Posted 9 years ago

“Easy to find your website”

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Posted 9 years ago

“Quick response time. Helpful and patient agent.”

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Posted 9 years ago

“Not sure what to write as I haven't had my repair completed as yet, but so far so Good”

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Posted 9 years ago

“Very easy to use online service”

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Posted 9 years ago

“Fast reliable service at a fair quote what could you say?”

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Posted 9 years ago

“Bought the policy on the basis that I could have the repair done on the Thursday, 2 days later. Turned out I have to wait 2 weeks. Not particularly impressed with the service, everyone is helpful but no one is accountable.”

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Posted 9 years ago

Hi Lorna, sorry to hear you have not received the service you expected. As you are aware, there were complications when booking the engineer which has added a delay. We are pleased to hear you find us helpful and we will strive to continue to be helpful and get your appliance fixed asap.

Posted 9 years ago

“Detailed and patient explanation taking me through various options. Polite and courteous.”

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Posted 9 years ago

“Very efficient and swiftly sorted out our problem”

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Posted 9 years ago

“Although the telephone conversation was very good Still waiting for the actual telephone call to book the repair in”

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Posted 9 years ago

“Good service, answered any questions about policy in a friendly, professional way.”

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Posted 9 years ago

“Very prompt and efficient service”

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Posted 9 years ago

“The telephone sales lady was very clear,pleasant,super efficient,persuasive.Sold me lots more than I planned when I rang for an enquiry.I just hope it's all going to be good value and not just an unecessary insurance con?Time will tell.Ask me in a year?”

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Posted 9 years ago

“Fridge not cooling. Quoted £186 for call out and fix. Can buy a new one for that price.”

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Posted 9 years ago

Hi Philip, sorry to hear you did not like the price we quoted. The price was for a fixed cost repair so covers multiple call-outs if necessary, covering parts and labour, plus guarantees repairs for a year. If you change your mind please do not hesitate to give us a call on 0800 8654 111.

Posted 9 years ago

Go Assist Ltd is rated 3.7 based on 1,324 reviews