Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,401 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang today and everything seemed to be okay and I was told that a booking had been made for a repair on Monday 19 Dec for our fridge freezer when I was given the impression that the only question would be what time would suit us on that day. This wasn't the case as I was contacted and told the actual day would be Weds 21 Dec! Customers assume that we are dealing with one company and when we are told certain information this is what will happen not that you subcontract out and the actual booking for the repairs is out of your hands. This is not helpful especially as I spent an hour changing all my appointments from the Monday to other days.....I have now been put on a cancellation notice. All not good!”

Helpful Report

Posted 9 years ago

Hi Andrew, sorry for any confusion with the booked date. We completely understand your disappointment and have done our best to organise your repair at the earliest date available. Our engineers are extremely busy at this time of year and appreciate your understanding.

Posted 9 years ago

“Found the adviser extremely helpful and very efficient very good at explaining process Only thing not too keen on is the long wait for a repair”

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Posted 9 years ago

“Since my last review in mid December things have gone from bad to worse. Nearly 8 weeks later i still have no dishwasher despite 4 engineers visiting ( 2 of whom brought wrong parts!). coupled with this i have lost considerable having to wait in for engineers who can't give a time in advance except on the day itself when i have already had to cancel appointments. as i am self employed and my wife works this is costing us a fortune. the whole thing is disgusting and i still have no idea when the next visit will be. 7th February 2017 Bad experience unfortunately. Having spent a lot of time setting a repair call on the phone which involved quite a lot of time consuming detail including agreeing that repairs would be carried out next Tuesday ( please listen to your recorded call) I was most dismayed to receive a call this afternoon to say that no repair engineer would be available on Tuesday at any time and that was that. I had explained that I had a very busy schedule next week and that Tuesday was the best day to fit this in as no specific time can be booked in advance. Would you please cancel my cover and refund all the money that you have taken off my credit card please. I look forward to receiving written confirmation of this. Malcolm Aldridge”

Helpful Report

Posted 9 years ago

Hello Malcolm. We understand it can be frustrating to not get offered a repair on your preferred date, but due to the time of year our engineers are extremely busy. A member of our Customer Care team has since called you to arrange an earlier date, so hopefully your opinion of us has changed and your repair gets sorted quickly and efficiently as you'd expect.

Posted 9 years ago

“Very helpful but seemed in a rush to get through the call. Sometimes hard to.understand all the details. However I'm happy with the deal I was offered. I hope my repair goes well too”

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Posted 9 years ago

“Very helpful friendly staff. Made a stressful situation of a broken oven just before Christmas a lot better!”

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Posted 9 years ago

“The gentleman explained everything to me and was very helpful ???? Sold it well”

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Posted 9 years ago

“Very helpful when dealing with initial enquiry. Hope the repair is carried out as well and as efficiently”

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Posted 9 years ago

“Very good”

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Posted 9 years ago

“Seem very good so far.”

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Posted 9 years ago

“Daniel was very courteous and professional”

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Posted 9 years ago

“I was told that I would get an appointment on Monday, when I paid, and when the firm who made the appointments for the engineers called they could only do Thursday. I asked for a refund and I found another firm who could do the same thing 30% cheaper”

Helpful Report

Posted 9 years ago

Hello Mr Davis. We tried to book in an engineer for your preferred date, however this was not possible on this occasion. You have been provided with a full refund.

Posted 9 years ago

“The person I spoke to new what he was talking about and got on with job.”

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Posted 9 years ago

“Only placed an order will wait till job is done”

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Posted 9 years ago

“I have had this booked since the 3/11/16 and it has still not been resolved and it's now 8/12/16. I don't think the warrenty cover should have started due to the fridge freezer is still not working due to the problems thank you.”

Helpful Report

Posted 9 years ago

Hello Mrs Mckenna, as far as we were aware this repair was completed last month. If there are still problems with the appliance then please do get in contact. Your repair is under a one year guarantee so we will come out again for free if necessary.

Posted 9 years ago

“Was very helpful and had patience with us . Didn't mind repeating things so we understood”

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Posted 9 years ago

“Efficient and friendly staff who explained everything clearly”

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Posted 9 years ago

“Great”

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Posted 9 years ago

“The chap I spoke to, Dave was very helpful but did try to sell me cover for other appliances in my home which took time and in which I was not interested.”

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Posted 9 years ago

“Very informative, helpful and overall a good phonecall”

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Posted 9 years ago

“Helpful and friendly”

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Posted 9 years ago

Go Assist Ltd is rated 3.8 based on 1,401 reviews