Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.86

3.9 Rating 1,387 Reviews

74 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How on earth you can call yourselves professional when the service you provided today was absolutely non existent? Money paid upfront for absolutely nothing. The oven repair guy turns up, takes a quick look and in his own words, "too difficult to fix"....then disappears. Sent a complaint via email demanding our hard earned money back. If the firm has any redeeming qualities, they will reimburse us promptly. So angry!”

Helpful Report

Posted 3 years ago

“SHOCKING DO NOT USE This company does not supplied the service they advertise. Saying will have someone out in 4 hours and heating fixed is a lie I rang as someone else has totally destroyed my boiler told then the story and they replied yes we can help someone came out from the company stated he wasn’t fixing it then just to take photos would be back tomorrow with his boss to sort. The following day nothing when contacted they refused to to fix boiler as it was in bits and that they had done there job looking at it. I was charged to have 10 photos taken of boiler and conned into taking a warranty out that stands for nothing. Do not use”

Helpful Report

Posted 3 years ago

“Shocking service Engineers have no idea what they are doing and order wrong parts - parts are ridiculously expensive so think they make it up - Would never use again or recommend to anyone I have been waiting 8 weeks for someone to repair my cooker. They don’t answer the phone either and pass you backwards and forwards to different departments and don’t have a clue what they are doing”

Helpful Report

Posted 3 years ago

“Paid up front. Nobody turned up. Nobody called or texted. They took the money efficiently though.”

Helpful Report

Posted 3 years ago

“Rubbish customer service, would not recommend this company to anyone. Ripped us off and didn't even do anything to fix our cooker and wouldn't give us our money back.”

Helpful Report

Posted 3 years ago

“My trust in companies is at an old time low Our heating broke and my hubby went on line to try get someone to come out We paid 119 plus subscription fee we had no phone calls as promised nobody phoned us before they arrived I then had an engineer come out that fixed what he said was the problem and charged us another £27 the following day we woke up to no heating once again when I contacted the company we were told that they were awaiting another parts for the £195 needed to be paid upfront in order to carry out the next lot of work when I refuse to pay I was told that I was rude and that they would not be able to fix my heating unless I pay that amount of money after lots of telephone conversations they agreed that I would phone up in the morning to find out if an engineer would come out when I called the next morning as they didn’t call me I was told that the engineer was unavailable and that had I just simply paid the money upfront none of this would go on blackmail by company I’m now seeking advice to try and get my money back”

Helpful Report

Posted 3 years ago

“should be closed down charged for work not done, unhelpful staff, never use again”

Helpful Report

Posted 3 years ago

“I was waiting few weeks for service. He came after my call. Company didn't fix my fridge. After one year want annual payment again. Don't take this company”

Helpful Report

Posted 3 years ago

“Dreadful, money taken, failed to fix tumble dryer. Domestic and General far quicker to send an engineer out and fix problems”

Helpful Report

Posted 3 years ago

“They are a load of rubbish, all they do is take your money off you and do nothing. I’ve been waiting 6 weeks for a repare on my freezer! All I get from them is that the part hasn’t arrived yet. They also keep your debit card number to pay for anything else that is needed. You can’t do that! Your out of order. Load of rubbish”

Helpful Report

Posted 3 years ago

“Take your money, promise repairs within 48 hours and then call back the next day to say that if they are to reach your postcode (as already promised) you would need to top up your payment, by approximately £150.”

Helpful Report

Posted 3 years ago

“Do not use this company. Paid £149 and they carried out no work what so ever. They never answer the phone and hide behind emails. I used them in good faith as I knew where my shower was leaking but they claimed to have diagnosed the repair which is false. No refund was given as they had attended my property for less than 5 minutes. I have had the issue fixed professionally now and would never contact them again or recommend you do.”

Helpful Report

Posted 3 years ago

“Take your money without fixing the problem. The workman sent out took more money, still problem not fixed. Major issues that when complaint made they completely ignored. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Go Assist informed that they drawn £125 from my bank account and that a rep would be arriving on 02/02/2021. I waited all day but nobody showed up. I tried to get in touch with them but nobody was answering the phone.”

Helpful Report

Posted 3 years ago

“They’ve taken money from me by hiding a membership fee in their small print. I never even ended up getting work done!!”

Helpful Report

Posted 3 years ago

“I payed in advance over the phone for the repair of my hob before Christmas. Go Assist said someone would get in touch with me to arrange a time and date for the repair. I phoned Go Assist on 10th January, since I had not heard from them. They said my repair "was not on the spreadsheet"; that's why no one had got in touch with me. Then they said to me they had no Go Assist gas engineers in my area (I live very close to a reasonably large city) and that they could offer some "other type of repair". I would have had to pay about £150 in addition to the original £119 I had already paid. Their website states "Your go-to for nationwide home repairs". Evidently this statement is incorrect. Why did Go Assist "forget" my booking? Why did not they check whether there were Go Assist gas engineers in my area or not when I originally booked my repair? Unreliable.”

Helpful Report

Posted 3 years ago

“Absolute garbage, paid for engineer to come out for the washing machine, 5 minute visit, didn't know what was wrong but still wanted to order £120 parts of what he "thought" it could be (seals), I cancelled at this point...Customer service is misleading and only interested in keeping you paying the insurance. £120 lost for nothing. Do the research and avoid. I should have checked the reviews first don't make the same mistake”

Helpful Report

Posted 3 years ago

“If I could give you nil I would. I asked Go assist to look at my dishwasher on 7th Dec.2021. we had to pay £119 upfront.The engineer came and said we needed new seals.Apparently it takes a long time to get parts so we had to pay £57 before they could order them. When I asked for a repair I was pressured to buy insurance at £7 per month. I didn’t want this and I had to be very firm with the young woman on the phone.On asking for updates on my repair, some people were conciliatory, but most were off hand verging on rudeness. We are so fed up with it all. I am disabled and was left with a dishwasher all over Christmas which was very difficult for me, We have decided to cut our losses and cancel the repair. There is NO refund offered. Go assist have had over £170 from us for NO service at all. I suspect other people cancel,which is why they ask for payment upfront.”

Helpful Report

Posted 3 years ago

“They have a tendency to charge for work not done. E.g: I took out an insurance contest with them and they charged me for a period when it was not active. They have recently charged me £40 without explanation and are not replying to my emails”

Helpful Report

Posted 3 years ago

“an absolute rip off ! £119 for call out and labour for a broken freezer hinge, engineer attended and said he had to order hinge, price only covered labour, £97.50 extra to pay ! and not fitted on same day. I will not be using this company again, I can buy a new freezer and have it fitted for £50 more than this total.”

Helpful Report

Posted 3 years ago

Go Assist Ltd is rated 3.9 based on 1,387 reviews