Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.86

3.9 Rating 1,386 Reviews

74 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,386 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely dreadful phoned to fix my dishwasher think I paid 119 call out charge and then I am paying 9 pounds a month couldn't fix my dishwasher didn't have the parts so ordered a new one this was over a month ago meant be getting a day later now they keep saying it'd not in stock I have paid well over 500 pounds and still no dishwasher”

Helpful Report

Posted 4 months ago

“You took £69.99 out of my account without my permission. How dare you”

Helpful Report

Posted 4 months ago

“I called to get my motorhome fridge fixed engineer came a day late looked at it never touched it said we can't touch it have had numerous calls to them just keep hanging up and saying I can't get my £108.50 refunded which is a joke saying that was the call out charge so now small claims court it is have now found out they take an on going membership charge of £9.99 a month absolutely mind boggling”

Helpful Report

Posted 5 months ago

“Beware! Looks like this company ‘auto renews’ their so called membership without any warning! No emails received to explain this would happen, no warning close to the date the payment was taken. Even when we did use the site, before knowing all this, we had trouble getting someone out to do the repair. Avoid!”

Helpful Report

Posted 7 months ago

“Dreadful company, will edit with full update”

Helpful Report

Posted 7 months ago

“Caused my husband nothing but stress. Appalling service from start to finish. First engineer turned up and drove off as he'd been given the wrong address. Watch out for the membership fee.”

Helpful Report

Posted 7 months ago

“Probably the worst service company I have ever dealt with. I asked for a repair to my fridge and as of today it is almost 6 weeks and I am still waiting for the repair. I have called them on my mobile at least 15 times and whilst the young call centre operators are apologetic it does not help. The engineer was supposed to complete the repair yesterday but the part which was supposed to be delivered to me by dpd did not arrive. when I tracked it today there was a message for me to collect it from a local shop, I went out to get it at 7pm only to find that the store owner was puzzled because he had received notice that he had received the part but in fact he had not. I am disgusted by the treatment I have received from this company.”

Helpful Report

Posted 7 months ago

“I called Go-assist to fix my fridge freezer. They took £256 from me and set up a warranty for a further £131 but never fixed the fridge or freezer. They did not respond to the complaint either. So, I got a local engineer to fix it instead and pursuing the case through court to get a refund.”

Helpful Report

Posted 8 months ago

“Dreadful. Cost me £160 for a one minute call out ! Avoid at all costs .”

Helpful Report

Posted 8 months ago

“I have had an awful experience: they turned up on the wrong day - causing me to visit a tenanted flat unnanounced, they "con" you with a rather duplicitous web site into buying a " repair" but it it only a visit, they then come up with a huge cost for parts, they also make you buy an insurance policy in addition, for a year! It has cost me more to repair than to replace it - I would NEVER book this company again!”

Helpful Report

Posted 8 months ago

“When the engineer came out he said he couldn't replace the door seal on my fridge door as I would have to have a whole new door. I've be e mailing the company to cancel my membership but haven't had any luck with it yet. I wish I had read the reviews before I committed to anything.”

Helpful Report

Posted 8 months ago

“I don't think I've experienced a "Service" worse than this. Paid £140 to have our Kitchen extractor fan repaired. One Hundred and 40 quid for the engineer to basically turn up look at it for 5 minutes and tell us. "The Motor isn't working, but it's too old to replace, you'll need to buy a new extractor fan and get it installed" and that was it, something I was pretty sure of. Then he left, no offer of money back, no offer of any recourse, just £140 down the drain. Spoke to customer services who also just shrugged their shoulders and said it was out of their control....how? It's a repair service and no repair took place. Additionally do not be fooled like me with their 'Repair work Guaranteed' this does not mean they guarantee the repair work will be done, simply that IF it does get done, there's warranty on it. Appalling Service all round.”

Helpful Report

Posted 8 months ago

“Avoid avoid avoid. High charges for NO service at all. Be warned. Also charge to cancel!!”

Helpful Report

Posted 9 months ago

“I rang and enquired about a repair. Decided NOT to take up the offer. Ever since then I've BEEN PESTERED by phone calls, text messages and emails, What don't they Understand about the words NO, THANK YOU”

Helpful Report

Posted 9 months ago

“beware - they took weeks to tix the first time which promptly broke down, now Ive been waiting nearly another month for my washing machine. I’ve paid over the odds for an incomplete job. Dreadful. I was told that they do not work to any standards regarding how long a job will take”

Helpful Report

Posted 9 months ago

“Please do not use this company they just take your money and do nothing. Go directly to someone as they only do same..just getting extra money off you and you probably have to pay extra and you get no refund iff guy just looks at it. Stay clear”

Helpful Report

Posted 10 months ago

“This crooked company go assist took £50 out of my account yesterday morning without sending a message too say they had done it. I removed my policy from my direct debits. I was shocked they were able too take the money from cancelling my policy. Called my bank was told they have put a block on these crooks for taking any more payments . Hopefully I'll get my money back.”

Helpful Report

Posted 10 months ago

“Please be careful when dealing with company,in October requested a inspection of my fridge freezer paid up front fee to br fair engineer turned up.as scheduled ,told us what was wrong and said we will receive a written quote never received quote,so on 20th October email them saying due to no one contacting us have gone elsewhere,Today 18th December see they have taken £50 out of my account and set up a reoccurring payment? After trying to contact their customer service dept for 30min unsuccessfully and in the midst of trying to get my firstly to stop further money being taken and secondly getting £50 back .”

Helpful Report

Posted 10 months ago

“Avoid this company any cost, Extremely bad customer service they seem to employ incompetent engineer who guess what the problem is stead of using testing equipment, e.g mult meter and extra. I have called customer service several times regarding a part that I have paid for and was not needed to repair my fridge, and the manager promise to give me feedback but never?”

Helpful Report

Posted 10 months ago

“I rent the property so I won't be able to sign the form. So if I was made aware of it , I would have not made the booking. 2. The information was presented in such a way that, I am not confident to pay again. Even with guarantee from your side ,what if you don't follow or abide by it. It's like, I paid for nothing and again asking money for a service which will be provided latter or not. I hope I make any sense please add aditional booking questions so one can be more sure about service. Thanks.”

Helpful Report

Posted 10 months ago

Go Assist Ltd is rated 3.9 based on 1,386 reviews