Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.86

3.9 Rating 1,386 Reviews

74 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,386 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS! Worst customer service ever! Expensive for what they provide... also, there is no complaints procedure when things go wrong, and mainly because Go Assist is not a regulated company (yet they are authorised to sell regulated products). Ensure you're aware that despite charging for insurance, you will be liable to pay an extortionate excess, for parts (non-refundable once ordered), and quite often for labour over a certain allowable time. ALL BAD NEWS, meaning any complaint can not be escalated further, e.g., to the Financial Ombudsman. They are very unresponsive. I have spent over a full days work over the space of 2 months trying to get some resolve - and there is no recourse for remediation because they 'mark their own homework', as they have no independent complaints department. They try to blind you with science that less savvy consumers will have to swallow. I persisted, thankfully. STEER CLEAR.”

Helpful Report

Posted 2 years ago

“DO NOT fall for it. I paid £140 one time fee and was led to believe that my hob would be fixed. Someone came , stayed 2 mins and sent me a quote of £250 to fix. I was made to believe the £140 would cover work and labour. In fact, the £140 is basically a call out fee. The amount needed is wasted as I can buy a new cooker for that. I feel conned. Stay away!”

Helpful Report

Posted 2 years ago

“Terrible off hand Cockley service I wast sent an electrian who said plug was good just by looking at it and quoted £2,200.00 to replace heater I had anothe engineer in to look at my economy 7 heater. It was taken apart elements tested nothing wrong but when testing the plug there was a natural but no live. Changed plug heater worked.Took 6 phone calls and had to send an invoice showing the work carried out. Then had to telephone again before getting money back.They diagnosed wrongly as didn't test the plug and then tried charging me for a new heating!!! Diabolical. Do not use this service they contract out so you have two company's involved !!!”

Helpful Report

Posted 2 years ago

“A simple task such as changing the light switch will cost you over 250gbp (unclear billing) and 3-4 hours of proactive calls/waiting time between several companies. It is just a call center for subcontractors. Avoid at all cost!”

Helpful Report

Posted 2 years ago

“I started putting my details in for a quote, then come across these bad reviews so I did not proceed with getting a quote. Now getting calls twice a day and emails, they won't leave me alone. I try blocking their number, but they then start using another. Very unprofessional. I decided to replace my appliance and I have told them that, but the calls keep coming.”

Helpful Report

Posted 2 years ago

“Read all the other reviews - I wish I had. Terrible unethical company who will rip you off and not fix your applicance. They have basically stolen £150 of our money.”

Helpful Report

Posted 2 years ago

“Did not join taking money out of my card would not recommend them in any way read the reviews when you phone will not answer play music, say your next you wait and wait never answer just horrible music these people are fraudulent do not us ever for anything”

Helpful Report

Posted 2 years ago

“DO NOT book a repair through this company. They provide a poor service and are poor communicators. My tenant let me know that the fridge freezer wasn't holding its temperature, so I booked a repair with Go Assist. I reiterated to the call handler that the property was rented and that the tenant was only available at certain times as they could not take time off work. I was told that would not be a problem and that the message would be passed onto the local repairman. The repair was booked in for a week after the call was made, a long time without a fridge freezer but it was the best I could do for my tenant. No specific time was given and I received no further communication from GO Assist. Come the day of the repair I received a phone call from the engineer saying he was on the way. I explained that my tenant was at work and asked if the appointment could be re-arranged. They said I would have to go through Go Assist to do so. So I rang Go Assist to try and rearrange the appointment and re-iterated that my tenant is only available when not working. The call handler at Go Assist said that they would try and re-arrange with the engineer and get back to me. I had heard nothing for two weeks so rang them back today, to be told that as the original call out was a “missed appointment” I would have to make a new booking and would not be re-imbursed for the original call out. When I explained that I had originally requested the call out for a certain time, I was simply told that this wasn’t “in the notes”. I then asked if I could book a specific time slot when my tenant was free but was told that this was not possible. So don’t waste your time or money on this company, book with someone else.”

Helpful Report

Posted 2 years ago

“Paid the fee of £99 and was signed up to there warranty policy being £7.95 a month. Engineer made an appointment to diagnosis the problem which required parts. I subsequently paid for the new thermostat at a cost of 83.99. I had arranged for an engineer to install the new part. Subsequently the same problem is happening with my fridge. A phone call to go assist to notify them that the repair as not cured the fault. A visit from the same engineer said that the replacement thermostat was faulty and required replacing. This part wasordered an a visit was made to install the part. The original fault is still there being my fridge is icing up and the compressor is on continuously. I have stopped this company from taking monies from my debit card. They report that they can repairmy fridge. I have paid more monies to go assist than the cost of a new fridge. I am completely dissatisfied with there service and i require them to refund all monies otherwise i will take legal action against them.”

Helpful Report

Posted 2 years ago

“After cancelling my warranty at the end of my contract they continue to take money from my account”

Helpful Report

Posted 2 years ago

“Avoid this company. I have been waiting for 8 weeks for a part to be delivered. After numerous calls and complaints I am just told that there is no ETA for this part. They can not tell me anything else. Diabolical service, the company is more interested in getting people to sign up for their repair insurance policy. Would not recommend this company at all”

Helpful Report

Posted 2 years ago

“Go Assist Review AVOID THIS COMPANY AT ALL COSTS! Shocking service, poor communications, inexplicably increasing costs, broken promises, non delivery of promised services…. the list goes on! After agreeing a service from Go Assist, expect to have to follow up repeatedly, long wait times on calls, talk to a different person each time, receive multiple broken undertakings from staff, inability to escalate dissatisfaction to a manager, extremely poor or non-existent service on site ….. and very possibly, like me, non delivery of the contracted service three months on. Then you have to fight to get your money back…..! Life is too short to deal with a company like this and they do not deserve to be in business.”

Helpful Report

Posted 2 years ago

“Do not use!!!! They take money from you account without your permission. Basically stealing it. We booked an engineer a year ago to fix our Fridge payed over 100 pounds just for visit. They did not fixed it as it will be too expensive now they charged me almost £5o for a membership I haven’t sign for! Absolute joke. Criminals!!!”

Helpful Report

Posted 2 years ago

“Booked an engineer who did not arrive. Promised several call backs which did not happen. After several calls I cancelled and demanded an immediate refund. Bearing in mind this was not the cheapest company around so expected better. Should have read the poor reviews before booking”

Helpful Report

Posted 2 years ago

“Go assist are con men, taken £129.00 from my 91 Yr old mother on the 15.12.22 still no plumber, they said that a plumber had called and sent me fabricated photos of someone else's outside tap. I informed them and asked for a refund but still no reply. Be warned.”

Helpful Report

Posted 2 years ago

“I went online to get a speculative quote for a washing machine servicing. I entered my details up until the point where a price was shown on the screen and the calendar with availability displayed. As I suspected, I received a text message saying 'thanks for booking a repair', which was not the case at all. I rang to ensure that no repair had been booked and got somebody on the other end with a little attitude once I repeated what the message said. It reads "THANKS FOR BOOKING A REPAIR", so Go Assist should not message such a sentence.”

Helpful Report

Posted 2 years ago

“On the phone they told me my problem can be fixed in a frame of 7 days -month and a half later still not fixed.Lost money and filled with a lot of stress calling almost every day.Dont recomend to anyone. My advice stay as far as you can from this company”

Helpful Report

Posted 2 years ago

“Website looks professional but mechanics are bad tempered, aggressive and intimidating. In my case, they arrived early (having advised arrival between 12-5pm) and said they would move to another job because we were not at home (my wife was at the pharmacy 5 mins away). When I question this the response he was extremely hostile and unprofessional. My wife was not at all comfortable being alone with him in the house. Would seriously not advise using this company.”

Helpful Report

Posted 2 years ago

“Your company should not be in business 10 weeks and still waiting for an oven element response to emails a phone calls a waste of time cancelled it and buying a new oven.They are also part of the insurance company that recommended them.”

Helpful Report

Posted 2 years ago

“Very slow to respond to a request to look at two faulty burners on our gas hob The repair was requested 21 November, they said that they cannot get an engineer until the new year, then said it might be sooner but the engineer might need to order parts so it could still be weeks Wasted our money on this insurance, have ordered a new hob from AO.”

Helpful Report

Posted 2 years ago

Go Assist Ltd is rated 3.9 based on 1,386 reviews