If I could give you nil I would. I asked Go assist to look at my dishwasher on 7th Dec.2021. we had to pay £119 upfront.The engineer came and said we needed new seals.Apparently it takes a long time to get parts so we had to pay £57 before they could order them. When I asked for a repair I was pressured to buy insurance at £7 per month. I didn’t want this and I had to be very firm with the young woman on the phone.On asking for updates on my repair, some people were conciliatory, but most were off hand verging on rudeness. We are so fed up with it all. I am disabled and was left with a dishwasher all over Christmas which was very difficult for me, We have decided to cut our losses and cancel the repair. There is NO refund offered. Go assist have had over £170 from us for NO service at all. I suspect other people cancel,which is why they ask for payment upfront.