Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.04

4.0 Rating 4,909 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer arrived on time as arranged Inspected the refrigerator and said it was not repairable this took about 15 minutes and the call out charges was over £100.00 while I realise I had agreed the call out charge when booking the appointment I think a discount as the refrigerator was not repairable and the time spent attending could have been discounted.”

Helpful Report

Posted 2 years ago

Hi Gary, Thank you for your feedback about Glotech Repairs! We truly appreciate hearing about your experience and strive to provide our customers with the best service possible. Your feedback regarding cost is passed to the management team. Thanks again, Glotech Repairs

Posted 2 years ago

“Quite expensive service just to find out the appliance required part is no longer available. Call out fee included all repair labour that was not meeded”

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Posted 2 years ago

“The guy only came listen to fridge and say its gas leak and charge £81.& some pennies”

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Posted 2 years ago

“Changed my repair date, VAT isn't included in your call out fee FYI, But otherwise good, identified the problem and gave me a clear price to fix it, in my case it was cheaper to buy a new washer”

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Posted 2 years ago

“My appointment was cancelled.”

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Posted 2 years ago

“I’ve already sent a review”

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Posted 2 years ago

“Fridge-freezer is not repairable. £105 is a lot of money to be told this as we were hoping something could be done to put our appliance back in action. This would have probably justified your charges. Booking the call-out online was quite easy to do and Your Glotech engineer was efficient and quickly assessed the problem but my vet would charge less for a call-out! There should be a basic call-out fee with potential labour charges added only at the point of payment. Will be looking elsewhere for a cheaper option in future.”

Helpful Report

Posted 2 years ago

“The process of the getting the engineer out was quite quick. However the original date mon 3rd so called but was told didn’t know if part was in and I’d be contacted that very day , I wasn’t. I had to chase it up every step of the way. Getting the part ordered and communication to us the customer were not the best. I had to do all of the chasing.”

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Posted 2 years ago

“1st repair was done, new light bulb and replaced element engineer was prompt and pleasant, the on first use worked for 15 minutes and then the bulb stopped working again and the over stopped heating, tripping the electrical supply, emailed office explained the problem and an engineer came out and now believes the problem is a thermostat and the bulb holder not bulb, also suggested we replace the settings switch as this is stiff! None of these parts are stocked so had to order, and now been told the bulb holder is a discontinued part with no optional replacement which seems strange as it’s a fairly generic item? I also had to chase the office for information once second engineer had left at which point I was told about replacement costs and asked to pay upfront for spares, no appointment has yet been offered to fit so l will review the outcome once completed”

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Posted 2 years ago

“Glotech have a good booking system, we did have a couple of days wait but they arrived on the day. The engineer was polite and helpful. He worked cleanly and left no mess behind and best of all he fixed the dishwasher there and then. Thanks Glotech.”

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Posted 2 years ago

“The AND company cancelled their appointment. They did call in advance to let me know. I managed to get a different company to resolve the issue due to the urgency. Thanks!”

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Posted 2 years ago

“I cannot review as I cancelled the visit.I can say that the booking process was adequate my reason for cancelling was personal.I have no complaints against Glotech”

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Posted 2 years ago

“Not a lot to report. We were advised our wine cooler would not be repaired as the coolant gas had leaked.”

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Posted 2 years ago

“Engineer came on time to repair ice-maker in LG fridge-freezer and was very pleasant & helpful. However, the ice-maker is still NOT working !”

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Posted 2 years ago

Good afternoon, I can see from the engineers notes on Friday 30th that the engineer worked on the icemaker for your appliance and left it to test to see if this would resolve it rather than charge you for a replacement part that you may not require. he has also put a second note on yesterday to say you do require the icemaker , I am sorry if you have not been contacted today to confirm and order that part. I have sent your details to the customer service manager and some one will contact you tomorrow however if you wish to call in tomorrow the lines are open from 8.30am and a member of the team can assist you. Thank you

Posted 2 years ago

“Engineer arrived on time. Found the problem which was condensation forming. Not heard from your company since then.”

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Posted 2 years ago

“Your engineer called Tues 14th March to look at my Smeg dishwasher, the door handle of which is quite definitely faulty. I hadn't been able to use it for 2 weeks at that point as I couldn't open the door. Your perfectly pleasant engineer opened the door in an instant and showed me how to open it too, so I can now use it. Nevertheless, it is a task now trying to open the door, whereas it never was before and it quite definitely is not the way it should be. My expectation was that the door handle would be restored to its original state. So I paid around £81 for the call out charge and wished I hadn't bothered to contact you. Although I can now use the dishwasher the handle on the door is still faulty.”

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Posted 2 years ago

“Very efficient with speedy response and repair time. However very expensive. The repair took less than 10 minutes and total cost was £170”

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Posted 2 years ago

Thank yo for the feedback and taking the time to raise the review

Posted 2 years ago

“The job was very brief, with the engineer inspecting the machine and saying that we would be as good to buy a new machine due to the parts cost.”

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Posted 2 years ago

“My dishwasher had stopped working and I thought that having it looked into would be the cheaper option. As it turns out, buying a replacement would have been cheaper than the repair and the parts. Fortunately the engineer who attended told me this but still had to charge for the call out despite not being able to fix the problem. My reasoning for leaving 3 stars is the price. The call out including VAT is nearly £100, which could have gone towards a new dishwasher. I just feel that if the machine cannot be fixed, the call out price should reflect that. Everything else about the service was great.”

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Posted 2 years ago

“Hi, After 3 visits and one new part, our dishwasher is not fixed. The last engineer took a few minutes and said to just get a new one. Whilst we appreciate a machine that's just over 2 years old could break, it's difficult to accept when there's no continuity of repairperson. It doesn't inspire confidence in them at all. And we still have a problem. Disconcerted.”

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Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,909 reviews