Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,809 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,809 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Siemens oven was malfunctioning intermittently. I called Glotech and they sent a specialist Siemens engineer the next day. However he couldn't locate the fault. Then I had to call again 5 months later but didn't have to pay for a second call out. The engineer suggested replacing the temperature sensor. He said if that didn't rectify the fault I could have a refund within 6 months. As my oven is 16 years old I will probably buy a new oven if the fault recurs. I am very happy with Glotech and their policy of one call out fee and refund guarantee.”

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Posted 3 years ago

Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 3 years ago

“Can’t fault the service. Arranged the appointment within a few days. Rearranged to order the part the turned out to be the faulty one. Arrived within the time slot and fixed it.”

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Posted 3 years ago

“I paid for visit 81 pounds and item was not fixed. Never more.”

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Posted 3 years ago

“A good response but although you advise repair is often completed in 24 hours this has never been my experience. 3 to 4 days is more likely! The engineer was quick and customer friendly.”

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Posted 3 years ago

Good morning Nicolas, Thank you for taking the time to leave us a review, we really value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 3 years ago

“Unfortunately, the technician looked at my washing machine and said the parts would be too much to repair it. So, even though the call out was quick and reliable, after adding on the VAT to the online fixed price, it works out very expensive for a 10mins visit.”

Helpful Report

Posted 3 years ago

Good morning, We apologise that this wasn't the outcome you were hoping for. I will be sure to pass your feedback onto management regarding this. Kind regards, Glotech

Posted 3 years ago

“Very efficient and friendly service. Washing machine sorted promptly, and without huge expense.”

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Posted 3 years ago

Good morning, Thank you for leaving us positive feedback, I will be sure to pass this onto our friendly engineer. Kind regards, Lauren

Posted 3 years ago

“There was sign on our machine and the noise it was making was different and I thought something was wrong. I booked a service with Glotech under a 12 month plan. The engineer came out switched on the machine watched it for 2-3 mins and he said there was nothing wrong with it. He advised if it happens again us take pictures. I called up to find out if what would happen with the plan as no work was carried out and I was shocked to find out that I would still need to pay for 12 months even when there no work carried out. They said if the machine was beyond repair they would not charge me but since the engineer came and found no fault I would still need to pay. Guy I would not recommend this company at all do not fall for this, it's a trap would would be stuck if the the engineer don't find a fault.”

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Posted 3 years ago

“It was horrible. I had to pay 81 pounds and lady said that I need a new fridge frizer, becouse the compressor gone. She was able only change a new one for 300 pounds. It is too expensive visit and no help.”

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Posted 3 years ago

“brilliant service”

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Posted 3 years ago

Good morning, Thank you for leaving us positive feedback, I will be sure to pass this onto our friendly engineer. Kind regards, Lauren

Posted 3 years ago

“I HAD TO CHANGE MY REPAIR DATE. IT WAS DONE.SO I BE WAITING FOR MY REPAIR ON THE 25TH MARCH”

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Posted 3 years ago

Good morning, Thank you for leaving us positive feedback, I will be sure to pass this onto our friendly engineer. Kind regards, Lauren

Posted 3 years ago

“Excellent discussed the problem explained why it had happened and then showed me how to prevent it from happening again”

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Posted 3 years ago

Good morning Dawn, Thank you very much for taking the time to leave Glotech Repairs a review, we really value your feedback. I will be sure to pass this onto our friendly engineer Chris. Kind regards,

Posted 3 years ago

“Really pleased to find Glotech to fix my dishwasher. Easy to book for a day and time convenient to me, engineer was friendly and fixed the problem - clearly had knowledge of the brand etc. v. Impressed and happy!”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 3 years ago

“we could not get an engineer in the required time frame. After I had booked online, I was informed that no engineers were in fact available for more than a week later”

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Posted 3 years ago

Good morning, I apologise that we had no availibility for yourselves, and hope that you were able to get your appliance fixed. Kind regards,

Posted 3 years ago

“Awful, awful company. Left dirty marks all over the floor and my machine in pieces. No response to emails.”

Helpful Report

Posted 3 years ago

Good morning Melanie, Thank you for taking the time to leave us a review. I can confirm I have passed across your complaint as well as image and have sent it across to management. Someone should be in contact with you shortly. I apologise for your experience with Glotech Repairs, and hope we can get this resolved as soon as possible. Kind regards,

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Came earlier, repair done that day. Excellent”

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Posted 3 years ago

“I was charged £94 for a 15 minute visit saying I needed a new fridge. The technician was good but the charge is too high for a callout”

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Posted 3 years ago

Good morning Mr Horby, I apologise for your experience with Glotech Repairs. We offr a one off fixed fee labour charge to all customers for our experience engineers to come and diagnose the fault of your appliance, unfortunately on this instance your appliance was non repairable where we were unable to fix this, so I apologise that this was not the outcome you hoped for. Thank you for the positive feedback regarding our engineer, I will be sure to pass this on. Kind regards,

Posted 3 years ago

“Good all round”

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Posted 3 years ago

“The lady I spoke to at first was very friendly and helpful. The engineer who came was a credit to your company.”

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Posted 3 years ago

“Prior to the repairman coming out, when asked what my washing machine problem was, I had said the drum was loose. When he arrived and felt the loose drum he told me that its not worth the repair, as the cost for a new fitting is over £300. I paid over £80? What a CON.”

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Posted 3 years ago

Good morning Will, I apologise for your experience with Glotech Repairs. After having a look into this, your inner drum on your appliance collapsed, so therefore we needed to purchase a new drum door seal and heater. We apologise that this was not the outcome you were hoping for. Kind regards, Glotech

Posted 3 years ago

Glotech Repairs is rated 4.1 based on 4,809 reviews