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Glotech Repairs Reviews

4.1 Rating 4,809 Reviews
77 %
of reviewers recommend Glotech Repairs
Company Reviews Metrics Info
4.1
Based on 4,809 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Glotech Repairs Reviews

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025
I Puddick
Glotech Repairs 5 star review on 12th July 2023
S Arora
Glotech Repairs 5 star review on 12th July 2023
S Arora
Glotech Repairs 5 star review on 2nd April 2022
D
Glotech Repairs 5 star review on 22nd July 2021
M From Derbyshire
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
S Adams
Verified Buyer
“Have used Glotech a few times now. Very pleased. Engineer was very efficient,, tidy and careful and a happy and friendly guy.”
Helpful Report
Posted 3 years ago
Good morning, Thank you for taking the time to leave us a review, we appreciate your feedback. I will be sure to pass this back on to our friendly engineer and team. Kind regards,
Posted 3 years ago
Anonymous
Verified Buyer
“Very good professional service.”
Helpful Report
Posted 3 years ago
Mrs Taylor
Verified Buyer
“Paid £94 for a 10 min conversation with engineer (Andrew?). who said we needed a new Fridge/Freezer. He said Glotech would contact later that day to discuss new replacement. No call. Phoned at 9.00 next morning and was 12th in the queue!!! Waited ages previously when 3rd in queue so alarm bells rang there. Decided to go elsewhere with a company who gave us excellent service. Flabergasted when exactly one week later Glotech contacted me to arrange a new Fridge/Freezer. Reviews on website seem mixed some good some dreadful. I should have done my diligence before contact Glotech in the first instanace. Attention to detail seems lacking.”
Helpful Report
Posted 3 years ago
D Lovell
Verified Buyer
“Next day service (that’s unusual for a start) ,pleasant engineer .”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave Glotech Repairs feedback. I will be sure to pass this onto our friendly engineer, I am pleased to hear that you have had a positive experience with us. Kind regards, Lauren
Posted 3 years ago
M Simpson
Verified Reviewer
“We advised the problem,gave the Dryer Model number and stated that the heating element was failing…however when the engineer came, he confirmed our correct assessment but said he did not have the part. What was the point of him coming without the part, which is readily available from AEG for £108. Your office then called us to say the part required would cost £167.99, in other words you have added another £60 to the official, AEG, cost of this part…. So although the engineer failed to have the part, and stated that we would only have to pay for the part, you are adding an extra £60 on top of the £80+ we have already paid for what turned out to be a pointless visit by your engineer. This is surely unacceptable practice and I would like to know why you are trying to charge us twice for what should be a routine replacement”
Helpful Report
Posted 3 years ago
V
Verified Reviewer
“Came out when said and not waited long cant fault that but the engineer just plugged his metre in and said no fault so did not get to the problem I felt something was sticking but he did not want to look for that so had to pay £81 just to be told that in 10 mins”
Helpful Report
Posted 3 years ago
B Newton
Verified Buyer
“the repairman was very helpful and he knew just what to look for , he raised the machine,snd I left him to it not having to look other his shoulder. when finished he left the area back to normal and was helpful with advice , would use again for any repairs”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave us feedback, I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 3 years ago
A Greaves
Verified Buyer
“Fantastic service, booked online & all sorted really quickly, thank you”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 3 years ago
Anonymous
Verified Buyer
“Just went straight to the fault, no going round.”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 3 years ago
M Anton
Verified Buyer
“Chris M was brilliant. Polite, extremely efficient, intelligent and very capable the way in which he worked on the job. 10/10 from me.”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 3 years ago
R Gibbs
Verified Buyer
“Was charged £93, for a 10 minute look at my dishwasher to say it would cost us another £300, to try and fix two wires that had snapped, which we have now repaired ourselves. Such a rip off!!!!!”
Helpful Report
Posted 3 years ago
O Boe
Verified Buyer
“The repair man (Dean) was polite and courteous, efficiently got my Kenwood dishwasher sorted ( piece of pottery in the pump) explained how this sort of thing can happen and what to look out for in the future. Satisfied customer. 😀”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 3 years ago
Anonymous
Verified Buyer
“Thank you for sending Carlos to repair my washing machine.He was on time friendly and efficient would recommend him to everyone,thank you”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 3 years ago
V McNamara
Verified Buyer
“The charge would have been good value had the engineer been able to fix but he was only able to test with his meter to be able to tell me it was the BCB and wasnt worth repairing. If I had been able to speak to an engineer directly before the call out I probably could have made that jusdgement without incurring the charge. The engineer was very helpful and pleasant but obviously a sub-contractor. I didnt get the experience of a 'family run business' . also the first time I booked online didnt appear to have registered and I had to phone and then rebook online because I got cut off on the phone call.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent service.”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 3 years ago
S Lavender
Verified Buyer
“Phoned before to tell me how long he would be did a great job and talked me through everything he was a lovely man would highly recommend 5star job”
Helpful Report
Posted 3 years ago
Good morning Scott, Thank you for taking the time to leave Glotech Repairs feedback, it really means a lot to us. I will be sure to pass this onto our friendly engineer and call centre team. I'm glad to hear that you have had a positive experience with us. Kind regards, Glotech
Posted 3 years ago
Anonymous
Verified Buyer
“Extremely efficient and fast service resulting in the repair of our dishwasher the day after our call. The cost was as expected and the engineer polite and on-time. I was very impressed with Glotech.”
Helpful Report
Posted 3 years ago
Good morning, Thank you for taking the time to leave Glotech Repairs feedback, it really means a lot to us. I will be sure to pass this onto our friendly engineer and call centre team. I'm glad to hear that you have had a positive experience with us. Kind regards, Glotech
Posted 3 years ago
C Harding
Verified Reviewer
“Honest reliable and knowledgeable repair man. Dean was polite. Clean and offered great advice for future care of my condenser drier. Would not hesitate to pick up the phone and contact glotech again should any of my other appliances become technical.”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 3 years ago
Anonymous
Verified Reviewer
“If I could give zero stars I would. An engineer came to fix my washing machine and stated that he needed to order spare parts and arrange another day for installation. No problem. A week later he was sick so second appointment delayed. He eventually came, installed said parts and left. The machine was worse than before and now was causing a burning smell. A week later a different engineer came to inspect and stated that the parts I had paid for were not needed and that I needed something else. He left but never got back to me. A week later again a part was ordered that was stuck in France (another delay). A week later again they were scheduled to install the part but delayed it for another day. Then the next day they stated that a Trainee could not install the part alone so would have to wait ANOTHER WEEK for a qualified engineer to install. Week later and they did not turn up and just agreed to give me a refund. Six weeks it took them and then they cancel whole thing and refund me. An absolute disgrace of a company. TLDR: Bought wrong parts, never came to install correct parts, after 6 weeks they cancelled everything and gave me a refund. Disgrace.”
Helpful Report
Posted 3 years ago
A Lockhart
Verified Buyer
“Engineer arrived on time, found the leak on my washing machine and fitted a new drain pipe. The wife is now up and running. £7-50 for the New part, job well done very pleased.”
Helpful Report
Posted 3 years ago
Good afternoon, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren
Posted 3 years ago
Glotech Repairs is rated 4.1 based on 4,809 reviews
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