Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.02

4.0 Rating 4,954 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,954 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would definitely not use this company again. I paid them a call out charge each for 3 appliances and only one appliance was fixed. I was advised by GloTech that my fridge freezer needed to be re-gassed and on the day I had to sign a disclaimer in case it didn't work. Fortunately, it did work and I was therefore under the impression that I was covered if it broke again. Approximately 2 months later, it stopped working and when I called them to let them know they said I wasn't covered. They said that because I had signed the disclaimer it meant they did not have to repair my appliance. I disagreed saying that the disclaimer was only relevant on the actual day they initially repaired the fridge freezer but they never came back to me. So I lost approx £200 and now have to buy a new fridge freezer. I was also advised by their engineer Ben that I needed a new part for my dishwasher so in good faith I paid for the part. However, when he came to fit it, the dishwasher did not work and Ben advised that it wasn't the part I had paid for at fault. He told me he had called the office and they said they would give me a refund but when I hadn't heard from them I contacted them to ask for my refund. They simply said that Ben should not have told me this and that the part was non-refundable to me, even though I had paid for it on the advice of the engineer. In total I spent approx £400 in call out charges and parts and all to no avail. The company have never responded to any of my emails just choosing to ignore them. They pride themselves on a family run business but I think they are robbing customers left, right and centre and then not responding to any questions they cannot answer. I am definitely going to report them to the Trading Standards Committee but in the meantime I would warn anyone who is thinking of using them, not to. If I could give them no stars, I would.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to give feedback, I do hope that you have also emailed to the customer service team and Bens team at Glotech Essex would have been able to reply fully for you. This is not the review site for Glotech Essex however I have reached out to them for some feedback which is as follows Three appliances, Fridge freezer oven and dishwasher. The Fridge freezer and oven have both been repaired. The Dishwasher had a cosmetic part which was a special order which you were made fully aware of at the time of order, and other parts ordered for this appliance. The Dishwasher was attended several times however there were installation issues which you needed to get rectified for the appliance repairs access to be made as this has not been actioned the engineers have attended on several occasions at no extra cost to yourself pending this action to rectify the issues and been unable to do so . From the last visit the machine was classed as Beyond Economic Repair however the cosmetic part which was ordered 6 months ago was not returnable / refundable as you were aware. There would seem to be no justification for a refund to you as the engineer team have done all they could to resolve the situation with you and this we understand may be cause for frustration however we do feel that this is an unfair review. All engineer reports and information are available directly should trading standards wish to follow up with the team regarding your report to them. I have been assured that there have been several phone conversation and the outcome has been a fully explained to you on several occasions. We wish you well and Ben and the Team at Glotech Essex are disappointed the situation was unable to be resolved.

Posted 3 years ago

“Amazing service from Alex. Fast and effective”

Helpful Report

Posted 3 years ago

Thank you for the feedback and review the team really appreciate it and this will be passed to Alex.

Posted 3 years ago

“Excellent service and a very good price. Booked on line for next day, Tony the engineer phoned to say that he would arrive in 20mins and he did.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for the review Tony will be please to have the feed back, we are pleased he had a slot available in his diary to attend quickly for you.

Posted 3 years ago

“Good communication from Alex. Very thorough and helpful”

Helpful Report

Posted 3 years ago

Thank you for taking time to raise this review the feedback will be sent to Alex. We are very proud of our professional engineering team.

Posted 3 years ago

“Very efficient. Pre call received and engineer arrived and completed the job very quickly.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review the engineers visit we really appreciate the feedback.

Posted 3 years ago

“The gentleman who attended sent me an SMS in advance to tell me of the time he would attend and he attended at exactly that time. He was courteous and professional and explained the problems and sorted it out for me. I was very impressed.”

Helpful Report

Posted 3 years ago

Good afternoon Ray, Thank you for taking the time to raise this review and for your feedback which will be passed to the engineer, as you can tell from the service you received we have a great team of engineers and pleased to have them out on the road for Glotech.

Posted 3 years ago

“Your engineer after looking in the fridge with a torch told me , there was a blockage somewhere, on ringing curry's helpline because I realised it still had a warranty they told me it only needed defrosting! Which solved the problem..so I really feel let down pay£90 for someone to come and not really no anything about the appliance..”

Helpful Report

Posted 3 years ago

Thank you so much Tracy for letting us know about your experience with Glotech Repairs. We always welcome feedback from our customers so that we can constantly improve our service. We are very sorry to hear that your engineer wasn't able to identify the root cause of the issue and felt that this was a waste of your time and money. The team will investigate with the engineer however we are pleased to note that you were covered with your warranty and indeed if the engineer had gone any further it would have voided your warranty . We really do value your feedback and thank you for taking the time to share it with us.

Posted 3 years ago

“The engineer called to advise he was in route and was on time. He listened to the problem with the appliance, found the route cause and repaired on site. The guy was extremely polite and sociable, would highly recommend”

Helpful Report

Posted 3 years ago

Thank you for taking the time to raise this review your feed back is really valued by the team, we are proud of our great team of engineers and the care and customer service they provide.

Posted 3 years ago

“Alexs service was perfect. Straight to the point and got the job done quickly”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating! We here at Glotech Repairs are so happy to hear that Alex's service was perfect for you and that he was straight to the point and got the job done quickly. We appreciate the repeat business and are always glad to provide you with an outstanding service. Thank you again!

Posted 3 years ago

“From start to finish everything was well organised.Booking was excellent and the engineer who came to look at my washing machine was superb. Good communication from him and arrived on time. He sorted my machine out and gave full explanation of everything. I would HIGHLY recommend this company.”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us a 5 star rating, Ann! We are so pleased to hear that everything from start to finish was well organised and that our engineer who came to look at your washing machine was superb. We also appreciate you being a returning customer and giving our services a try, we hope you will feel you can recommend us to friends and family.

Posted 3 years ago

“Alex was very professional and extremely polite. Highly recommended.”

Helpful Report

Posted 3 years ago

Thank you so much for such an incredible 5 star rating of Glotech Repairs! We really appreciate it. It's always so nice to hear when customers have had our services and have such great experiences with our staff. We are very glad to hear that Alex was professional and polite during your visit. We look forward to seeing you again as a returning customer should the need arise in the future.

Posted 3 years ago

“Alex was punctual, polite and efficient. He explained everything well. Job done. Pleased.”

Helpful Report

Posted 3 years ago

Thank you Katherine for the five-star rating of Glotech repairs. We are glad to hear that Alex was punctual, polite and efficient and did a great job.

Posted 3 years ago

“The engineer arrived on time as arranged Inspected the refrigerator and said it was not repairable this took about 15 minutes and the call out charges was over £100.00 while I realise I had agreed the call out charge when booking the appointment I think a discount as the refrigerator was not repairable and the time spent attending could have been discounted.”

Helpful Report

Posted 3 years ago

Hi Gary, Thank you for your feedback about Glotech Repairs! We truly appreciate hearing about your experience and strive to provide our customers with the best service possible. Your feedback regarding cost is passed to the management team. Thanks again, Glotech Repairs

Posted 3 years ago

“Engineer was polite knowledgeable and identified the problem He also identified and rectified an issue with another appliance Excellent service”

Helpful Report

Posted 3 years ago

Thank you, George, for your valued 5 star rating of Glotech Repairs. We're very pleased to hear that our engineer was polite, knowledgeable and identified the problem, as well as rectifying an issue with another appliance. We really appreciate your business and loyalty, and hope to serve you again in the future.

Posted 3 years ago

“Booked repair which was not done , sent another company out to do the job charged us £89.94 which is more than the stated £74.95 . To top it off they Could not repair the dryer and told us the part was nearly £200 . I would avoid at all costs , disappointing, feel totally ripped off”

Helpful Report

Posted 3 years ago

It is disappointing when someone feels that all of the information on booking via the website or on the phone is not transparent enough to give all of the details you required however we do feel that the information regarding bookings is clearly provided. In regards to the part the engineer recommended a part which is not available from stock and would need ordering we are sorry that the price of the part made this appliance beyond economical repair for you however with out attending the engineer cannot confirm some details. we wish you well and thank you for the feedback.

Posted 3 years ago

“Alex gave me advance notice of his arrival then completed the repair efficiently and with a polite manner”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Glotech Repairs! We really appreciate your positive feedback about Alex giving you advance notice of his arrival and then completing the repair efficiently and in a polite manner. We are so pleased to have Alex as part of our great engineering team!

Posted 3 years ago

“ALEX CAME IN IN TIME AND DID A BRILIANT JOB . Very friendly anprofessional service, Next time will call you again. Thanks. MICHAEL”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Glotech Repairs and for your kind words about Alex. We are so happy to hear that you had such a great experience, and it makes us even more delighted to know you plan on being a returning customer. We look forward to helping you again soon!

Posted 3 years ago

“ALEX CAME IN IN TIME AND DID A BRILIANT JOB . Very friendly anprofessional service, Next time will call you again. Thanks. MICHAEL”

Helpful Report

Posted 3 years ago

“ALEX CAME IN IN TIME AND DID A BRILIANT JOB . Very friendly anprofessional service, Next time will call you again. Thanks. MICHAEL”

Helpful Report

Posted 3 years ago

“My washing machine needed a heat sensor a week ago, which I told them was the problem, told me could get in a couple of days and 6 days later after numerous phone calls, I still do not have my machine repaired but quick enough to take my money for call out which was over £120.00 including the part (£20 approx). I could buy one of these off the internet for £20.00 and get the next day but Glotech cannot. Last night I got a phone call at 5.30pm from an engineer saying was coming at 7am but I said I could not do that and phoned Glotech and now don't know when will come to fix it. They advertise "they take the stress out of getting your appliance repairs" but actually is anything but. I work for a medium sized appliance/kitchen company and my company would not treat customers like this. It is not the first time I have had an issue with this company regarding repairs and is anything but efficient and easy. My wife is partially disabled and has a skin allergy so has to wear clean clothes every day, so can imagine how much washing I have after over a week, and I also have to do things to help her at certain times, hence the need to have a time slot that is convenient, but still NO machine! The customer service staff don't actually care and am sure would be different if was there appliance that was broken.”

Helpful Report

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,954 reviews