Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.03

4.0 Rating 4,923 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,923 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first appointment cancelled 2nd appointment approx 7 minutes cost 81 pounds therefore no comment”

Helpful Report

Posted 3 years ago

“Repair done, good service from technician and problem discussed for future issues.”

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Posted 3 years ago

“Quick and efficient, would use Glotech again.”

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Posted 3 years ago

“BEWARE! I received a good service with booking an engineer, and had a visit 2 days later. Then things went downhill I was told that the parts i needed were on a 4 week lead time, which was not a major problem so i paid the £93 visit fee I then received an email from Ben saying the parts were now obsolete so they were no longer able to help I soon found this to be lies, an online search found "Ransom parts" confirmed these parts were available and in stock I emailed Ben to inform him of my disappointment and received no reply So as soon as you pay for your service call out they will lie to you about parts not being available PLEASE DO NOT PAY UP FRONT”

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Posted 3 years ago

“Very happy with the service I received today. Lee brought the parts that were needed with him, was very helpful and efficient and was done within 30 mins. He also alerted me to a pretty serious safety oversight on my part, which could have had disastrous consequences. Thank you so much, will definitely recommend 🌟🌟🌟🌟🌟”

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Posted 3 years ago

“Fantastic service ... my built in oven was not working ... I found Glotech via google search ... booked appointment online for next day repair ... Adam the Service Engineer arrived in the confirmed time slot and fixed the oven replacing all the necessary parts. Adam was Excellent”

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Posted 3 years ago

“We were delighted how quickly your company responded to our request for a repair call-out. The technician who came was very polite and he immediately discovered the fault with our oven and very efficiently repaired it. It has worked perfectly since and we would definitely recommend this company to others.”

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Posted 3 years ago

“Wonderful engineer, neat, professional and carried out repairs with the minimum of disruption”

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Posted 3 years ago

“Excellent service. Prompt and efficient.”

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Posted 3 years ago

“Very helpful service engineer. no complaints”

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Posted 3 years ago

“Disappointed. Engineer didn't know the cause of the problem. May have been a gas leak or a blockage. Could re-gas for £71 but may not solve it. If a gas leak or blockage, couldn't be repaired. So didn't proceed. Still had to pay call-out fee.”

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Posted 3 years ago

“Very efficient booking process with extremely polite staff followed by very efficient engineer who called to advise arrival time, arrived on time and dealt with the issue quickly and promptly!”

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Posted 3 years ago

“Does what it says on the tin. The online booking system was straightforward and let me know what the process would be. The engineer came in the promised timeframe, was professional and completed the repair.”

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Posted 3 years ago

“excellent and prompt service by experienced and competent engineer.”

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Posted 3 years ago

“The gentleman that came to fix my washer was very polite and explained things to me so that I can understand. Would recommend”

Helpful Report

Posted 3 years ago

“Your engineer was very prompt and onchecking out my dishwasher advised it needed two parts. The cost of repair would have been similar to cost of new dishwasher. I appreciated the engineers honest comments that as it was 10 years old it probably would be better to buy a new one which I have done. Thank you for your service.”

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Posted 3 years ago

“Great service, friendly and helpful staff and engineer that knows what he’s doing. Very happy to use again in the future.”

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Posted 3 years ago

“Having a very bad experience with glotech, My freezer was not working, saw the company did Same day and next day appointments so booked the appointment for the next day. So booked online for a Tuesday appointment, Then get an email saying appointment has been scheduled to Thursday. I called in explaining my freezer is not working I have food in there going off but they said they didn’t have an engineer till Thursday in the area, so I accepted that. Engineer attended on the Thursday opened and closed the freezer for a couple Of times and told me it was the door installation that was faulty and needed brackets at the top to anchor the freezer to the door when it closes properly, so asked him “will it be fixed today?” He said no he didn’t have the part and was there to do the diagnosis solely but would order the part. He charged me £93.54 and told me they would order the part and I would get a call for the install. The following week rolled around and I had no update so on Monday I rang in and enquired what was happening, apparently the part they needed from the manufacturer wasn’t readily available and so they were trying to source it. The lady on the phone was very nice and understanding and said she would get me an update by the close of play Monday ideally or Tuesday at the latest. It’s now Friday and I have just called in to check why I haven’t had an update or any communication as I had been promised. Apparently they still can’t source the part, and when I intimated that I could’ve at least been updated with that as I’ve been promised, the lady told me well we didn’t have anything to update you with so “we will let you know when we know”!!! I then made it clear that if I don’t get anything back by the end of today let’s say, then I will be calling in to get a refund on my money, at which point the lady stated that they do not refund the labour charge it’s nonrefundable, which I find mind-boggling since I have not had the benefit of any labour other than somebody coming and opening and closing the freezer door four or five times. Apparently that labour is worth £93.50. I made it clear to the lady that actually all I want is a solution for my freezer problem which is why I initially went to glotech, however if they can’t fix it within a reasonable time, so I’ll give him till tomorrow morning to at least tell me definitively when that will happen, then I will be getting my refund back even if I have to go through small claims cause this is ridiculous. I will update this review as the situation unfolds. I understand sometimes finding parts from specific manufacturers can be a problem but that’s why I engaged the services of a company like glotech presuming that they would be able to do that. But my biggest gripe here is the total lack of communication and the assumption that I’m just going to have paid that money across and sit here without any communications letting it roll on indefinitely.”

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Posted 3 years ago

“We were disappointed that our washing machine was not fixed at the first attempt.”

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Posted 3 years ago

“Asked for an afternoon visit as had an appointment in the morning was contacted by phone and told they could only come in the morning I would have been back for 12:00 Di was very unhappy that the engineer didn’t arrive until 12:20 I am still trying to work out how a morning appointment is 8:00 to 13:00 but an afternoon appointment is 12:00 until 17:00 Never heard such rubbish and after all that all the parts weren’t in stock and he told us to buy a new one and charged us £85 WONDERFUL”

Helpful Report

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,923 reviews