Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.03

4.0 Rating 4,923 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,923 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased to have my electric oven working again. Initial call was handled by a knowledgeable person who identified the problem, ordered replacement part and booked an engineer visit without delay. Impressed with the service from start to finish. Engineer arrived to time, was courteous, respectful and used care within our home. Definitely the company to use again if needed. Thank you.”

Helpful Report

Posted 3 years ago

“friendly efficient service, even on the hottest day of the year!”

Helpful Report

Posted 3 years ago

“Needed to know office closes Friday 5 pm to Monday . Request for Monday appointment arrived to late so expected visit on Monday am8-1pm as requested. No automated response to say my request was too late. I cancelled appointments expecting a visit to repair my washing machine . Voice mail message left on Monday morning was inadequate; neede response by email as I had made the request on line. The engineer arrived Tuesday am after a phone call and request for that time . I am satisfied with the result of his diagnosis of the problem,and hope the part needed will be available soon.”

Helpful Report

Posted 3 years ago

“Excellent work, very pleasant engineer who explained carefully and simply what he was doing. Very pleased”

Helpful Report

Posted 3 years ago

“Problem with our fridge, found Glotech on line. They were able to come next day, great communication from the technician. Problem solved and guaranteed with what I consider to be a reasonable call out fee. I will certainly use again for all our domestic appliances.”

Helpful Report

Posted 3 years ago

“Your engineer was completely professional and friendly and solved our problem immediately”

Helpful Report

Posted 3 years ago

“Call out service good. But then had to pay £80 to be told my fridge was scrap and nothing could be done. The call out fee was to include any labour which I accept but no work was carried out. Surely this fee could be reduced if not even a screwdriver was taken to it. Not happy”

Helpful Report

Posted 3 years ago

“I booked an oven repair through Glotech and received an email that the appointment was made for Thursday morning, 21 July. When I rang the local engineer on Thursday to confirm the time, I was informed that the appointment had been cancelled by Glotech. I hadn’t been informed and I was not impressed with the services of Glotech, though the local engineers were very helpful and I will use them again.”

Helpful Report

Posted 3 years ago

“A huge thank you to your engineers for repairing our 19 year old Samsung American Fridge Freezer, a massive saving on buying new. Prompt refund of an unused part. Would always get Glotech to repair any electrical item in the future, up until now always bought a new appliance as thought it would be easier.”

Helpful Report

Posted 3 years ago

“Very informative and speedy”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review for us we are please the service has been Informative .

Posted 3 years ago

“Excellent service.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review our service we appreciate the feedback

Posted 3 years ago

“my original repair for my freezer was all booked up for the following day then I got an email 5 minutes after the office closed saying that it was rebooked for the following day. this is not acceptable”

Helpful Report

Posted 3 years ago

It is disappointing for our customers if and when an appointment has to be changed, however there is always an unavoidable reason for us to need to do this. I will send you a private message to confirm your details so the the reasons can be confirmed. Thank you

Posted 3 years ago

“Very pleasant and efficient engineer. Will def use again.”

Helpful Report

Posted 3 years ago

“Called the booking line Saturday, made an appointment for the following Monday between 8 & 1pm. On the Monday at 10.30 having put the morning aside, I received a call from the franchise for this area & was told “sorry, glitch in our computer system so won’t be able to come today. I only came into work an hour ago & I’ve had loads of calls to make.” Not good enough, it was a fridge freezer needing repair, for the hottest few days of the year. Don’t use them, I never will again. Especially as it wasn’t GloTech due to viisit me, but a franchise.”

Helpful Report

Posted 3 years ago

Thank you for reviewing There are some areas that we need to use our Franchise engineers in, these are fully qualified Engineers that work with Glotech and on our behalf, I have asked for the team to fully investigate this for you. thank you

Posted 3 years ago

“They do not call or listen and falsely claim for fc charges no updates after a job and hard work to deal with. I would avoid”

Helpful Report

Posted 3 years ago

“I telephoned the call centre and place an order for a replacement door handle my Miele freezer. The person, who took mycall, was very helpful and we agreed a time and date to carry out the repair. On the day that I was expecting the engineer, by 4.30 pm, the engineer had still not arrived. I telephoned the call reception and was first of all to be told that they would have to find out what had happened and would ring back. I never received a call so I telephoned again. This time the person concerned was very helpful and explained that my freezer handle had been given to the wrong engineer, who was not authorised to repair really equipment. He then explained that I would have to have a new slot. Unfortunately at that point I was having to go out in a hurry and asked him to leave a message on my answerphone. I never received a call. Today I telephoned to try and find out what was going on and having waited some time to speak to a person after a short call I was cut off and left hanging on the line. Glotech seeming capable of returning calls or keeping their clients aware o any issues. I have paid for this freezer handle and it has been deducted from my card. The whole performance from my point of view been a complete disaster. I am still waiting for a response.”

Helpful Report

Posted 3 years ago

“Work competed quickly and efficiently.”

Helpful Report

Posted 3 years ago

“First class service to fix my refrigerator. Will 100% use again.”

Helpful Report

Posted 3 years ago

“Arrived at time stipulated, professional engineer, fault remedied on one appliance, fault on other appliance found and part ordered”

Helpful Report

Posted 3 years ago

“The engineer who came was very polite and courteous. He knew exactly what was wrong with the freezer and set about putting it right. He explained there was no need for new parts. All now working perfectly. I was also impressed with the booking system. A slot was available within a day of requesting. Excellent service all round.”

Helpful Report

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,923 reviews