Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,809 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,809 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience this time I'm afraid ... 1. On my first call it took ages to answer the phone and then the guy, who seemed to be located on another continent, struggled to understand me even when I used the phonetic alphabet to confirm my postcode 2. There was no option but to hang up and ring again ... ended up in another long queue! Managed to book the service call this time - for two days later 3. Nobody appeared in the time window I had booked (0800 to 1300) and no one rang to say that they wouldn't make it - which to me is just poor communication. 4. Rang to chase them up. Stuck again in a long queue! They tried to ring the engineer who was booked on his mobile but they couldn't get hold of him and said they had no idea when he would get to me. Didn't even offer to keep trying and get back to me. 5. The guy arrived 45 minutes late - having rung ahead to say he was on his way. To be fair he was professional, friendly and apologetic and diagnosed the problem fairly quickly. 6. He said the office would order the required £ 15 part and arrange a return visit. 7. Four days later I'd heard nothing so I chased them up. (Stuck in a queue again on the phone). 8. They said the part was ordered on Monday - and not on the day of the visit (the preceding Friday). or the following morning (when they work half a day). They also said it could take up to five working days to arrive, which is ridiculous as I've found suppliers who would ship it overnight. ... so we will be without use of our dishwasher for well over a week. ... definitely going to have to try someone else next time.”

Helpful Report

Posted 3 years ago

“I was left feeling uncertain. I was told my cooker was unserviceable. Apparently the clock was faulty and replacements cannot be obtained ( I subsequently found quite a few spares available online) and the wiring was faulty and not accessible. I wasn’t shown this and a couple of friends have made me question that surely it must be accessible. So I paid £120 to be told I need to buy a new range cooker ( at least a couple of grand) and wondering if for a couple of hundred I could get spares.”

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Posted 3 years ago

“Polite efficient technician. Telephoned prior to arrival. Helpful advice before leaving”

Helpful Report

Posted 3 years ago

“I think you should only pay the £80 cost if a repair is done, I was told it would cost a lot to get repaired, the service man was here for 5 minutes and did no repair so I think it should be honoured that the fee be returned if no repair done as I live alone and that is a lot money to me and it would have gone towards a new washer. I would try and find a place that does a no repair no fee as I think £80 to do nothing is wrong.”

Helpful Report

Posted 3 years ago

“Awful company! Left with more issues than we had reported then wanted another fallout to fix THEIR ISSUES!! I went for this company because of their positive reviews but now reading them back they are suspiciously similar “I spoke to Ben, very satisfied customer!” “I spoke to Scott”… the engineer never introduced himself so sounds like this is a company that tries to drown out 1 star review with fake 5 star reviews”

Helpful Report

Posted 3 years ago

“Beware if you have a older machine like my Miele Novotronic Premier 520, £120 to be told its obsolete. Go for a repairer who promise no charge if it can’t be repaired.”

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Posted 3 years ago

“Would give your technician no stars if it were possible he was rude and arrogant didn’t solve our problem and we asked him to leave”

Helpful Report

Posted 3 years ago

“The person who came round was great. He was clear, helpful and honest..... but it would have been more helpful if Glotech said 'up front' that there is no point trying to repair an induction hob with the error message I supplied to them. It was immediately obvious to the engineer that the repair would cost more than a new hob.... so why not say so and save your engineer time and me money?”

Helpful Report

Posted 3 years ago

“Great experience-quick and easy online booking, no hidden fees as you're informed of the price when booking. I had my built-in dishwasher fixed by Dean who was very professional, explained what was wrong and what he was doing. Fixed on the day, no mess left behind - would recommend.”

Helpful Report

Posted 3 years ago

“10 minutes in the queue. to be answered, then told no one in my postcode to deal - so much for their advert. Hampshire”

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Posted 3 years ago

“Prompt, honest assessment of our machine, good advice.”

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Posted 3 years ago

“Excellent advice and very punctual”

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Posted 3 years ago

“Great service received to fix our oven, technician was with us the day after the Bank holiday thank you! We would definitely recommend and use again in the future.”

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Posted 3 years ago

“Engineer was very honest in that he said yes he could repair but was guaranteed to breakdown again very soon so uneconomical to do the job .although I paid call out fee very pleased with the company”

Helpful Report

Posted 3 years ago

“I haven't given 5 stars simply because of the price of the labour charge. However, Glotech responded to my need very efficiently indeed and the technician phoned me an hour before arrival , reaching my house on time. He was able to mend my dishwasher and went about the work very thoroughly. I would certainly recommend Glotech to anyone needing an appliance repair. At one point it looked like we might need a new machine, and the price the technician quoted for a replacement was very competitive.”

Helpful Report

Posted 3 years ago

“Prompt approachable easy explanation… fair price”

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Posted 3 years ago

“Glotech were quick to respond to my dishwasher issue, they charged a fair call out fee and dealt with it in an efficient manner.”

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Posted 3 years ago

“The door switch on my washing machine was faulty. The engineer came to replace it. The repair was done to my satisfaction”

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Posted 3 years ago

“Would have given a 5 if the booking system was not faulty and allowed me to book a date when the engineer was not available. Fantastic, quick and clean service providing a cost effective repair in no time. Engineer was polite and tidy, paying was easy. I especially like that Glotech give you a fixed price repair that covers all labour and the callout charge, not a lot of places do this and those that get close are not as good. I highly recommend Glotech and have used them for several appliances over the years!”

Helpful Report

Posted 3 years ago

“Prompt appointment and phoned to advise time of arrival. Quick repair and machine working well. Would definitely recommend engineer.”

Helpful Report

Posted 3 years ago

Glotech Repairs is rated 4.1 based on 4,809 reviews