Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.03

4.0 Rating 4,923 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,923 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although our washing machine was unrepairable, the engineer came in and told us exactly what was wrong with the machine even though we have had LG repairers come out on numerous occasion telling us there’s nothing wrong with it even though it was leaking. So we decided to call out an independent engineer who identified the problem immediately. In future with my new washer if I need a repair, I will come directly to yourselves.. Thank you”

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Posted 3 years ago

“Efficient and effective.”

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Posted 3 years ago

“On time, pleasant helpful engineer. He told us what we suspected that our elderly Miele was broken beyond economical repair! Would definitely use Glotech again ( hopefully not too soon!) and not hesitate to recommend to others.”

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Posted 3 years ago

“Five minutes to confirm fault but quoted cost of component made repair not worthwhile. Cost of call out more than I expected as not told the quoted cost did not include VAT. Feel hard done by.”

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Posted 3 years ago

“Recently had a problem with our 10 year old Bosch washing machine door , which had broken and needed prizing open initially, then replacing. Leo, our engineer, first visited to free the door and then returned a week later to fix the new part , which had been understandably difficult to source in the current climate and given the age of the machine. Throughout the process he was friendly, very competent and kept us appraised of the situation. Highly recommended and we consider his customer service excellent. Thanks again Leo , superb service.”

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Posted 3 years ago

“Booked a dish washer repair on line for Tuesday 22. Waited in all day rang them at 2.30 and they told me no one is coming there had been a problem with computer. Full days wage lost sat waiting for them. Pathetic”

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Posted 3 years ago

“I'm disappointed that you could repair my dishwasher, Thank you carl holly”

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Posted 3 years ago

“The Engineer did not waste time, he carried out the repair promptly and efficiently and polite manner.”

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Posted 3 years ago

“There was a problem with the Bosch Oven. Everything was handled professionally and promptly with great communication. I would definitely go back to Glotech.”

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Posted 3 years ago

“Technician was very helpful and sorted our issue very well.”

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Posted 3 years ago

“I am very pleased with the repair service for my Miele washing machine, the part needed was ordered & I received a call to say when the fitter was on his way.”

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Posted 3 years ago

“Very pleased with the speed of response and fair charges.”

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Posted 3 years ago

“My 7 year old Bosch dishwasher had developed a fault. Andrew showed up early and stayed until it was diagnosed and fixed. Exemplary service.”

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Posted 3 years ago

“Engineer was lovely - however the phone line and the operation of the phone was tragic. Its worse that sitting in the queue for the doctors. 9th in line?!!? Definitely need some more phone operators. Line kept cutting out (lady admitted phone line was bad) I called back. 6th in line! Lady said that she would call back at 4:30pm to check if appointment could be changed. Never got a call back. If it was me, I wouldn't use the service again. Landlord booked with you.”

Helpful Report

Posted 3 years ago

Good afternoon, We do apologise that we have had interruptions on our phone lines for a short while this is under investigation to find a resolution, it has been exceptionally busy this week and the customer service team have been slowed down by the interruption to the phone service. You have had the engineer attend I am unsure if you are referring to a further call back today by 4.30pm as it is not 4pm yet? Please feel to email repairs@glotech.com and expand further your details for tracking and a member of the team can confirm. Thank you

Posted 3 years ago

“The engineer who came to look at my Bosch washing machine soon diagnosed the problem as a broken pump. As the machine was very old, I decided to opt for a new appliance rather than a repair. I used Glotechs services to do this and they sourced a new Bosch machine which was delivered and installed by a very efficient team. I am very pleased with my new machine and would definitely use Glotech again.”

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Posted 3 years ago

Thank you for taking the time to review our service, we are so pleased that the whole customer service team was able to support you from your first booking through to a replacement appliance. We do hope your new appliance gives you many years of reliable service too! Thank you

Posted 3 years ago

“I was kept informed when to expect the engineer, & he rang 10mins before arrival. He was here about 15 mins but couldn't find anything wrong so we still don't understand why the machine didn't pump out properly. I do think £81 was a little excessive.”

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Posted 3 years ago

Thank you for the review, We are so pleased the customer service was great and as we expect from our team. The cost does cover the full labour and warranty for the repair for six months. We do hope that the fault does not return however if it does, we will reattend at no cost only if a part is required would you need to be charged for that part. wishing you well Thank you

Posted 3 years ago

“The engineer rang before hand and gave a rough time of arrival. Arrived.was polite, knowledgeable, friendly diagnosed the problem and fixed it. No head scratching or tut tutting. Good experience”

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Posted 3 years ago

Thank you for your lovely review, our experienced engineers are so instrumental to the full service we offer. We are so pleased that you had a great experience with Glotech and your appliance repair went well as we would expect. Thank you

Posted 3 years ago

“Within 2 minutes of the engineers assessment, he informed me that the washing machine was beyond economical repair. Charged £93.54 for this information.”

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Posted 3 years ago

Good afternoon, Thank you for reviewing and giving the opportunity for a reply. Whilst it is very frustrating when an appliance cannot be repaired you had an experienced, qualified engineer attend and with the inner Drum collapsed it was quick for him to make the diagnosis. Unfortunately, from the description you gave "not running Cycles correctly " this could have been many faults and they may have been repairable therefore you did require the services of a qualified engineer to attend. We wish you good luck with your replacement appliance

Posted 3 years ago

“Very impressive service from Dean. I did try to send a review on your website but it was not clear to me and I regret to say I gave up! But thank you for this follow-up!”

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Posted 3 years ago

Thank you for taking the time to post this review - your comments have been passed on to Dean, our engineers are always please to be named in a review and their individual efforts for the business are then recognised as well as the full customer service team - thank you

Posted 3 years ago

“Turned up on time. Very friendly and helpful. Would recommend to anyone.”

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Posted 3 years ago

Thank you for taking the time to place a review for us and we hope that your appliance continues to give great results - thank you

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,923 reviews