Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,762 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,762 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response (Same day). Technician diagnosed fault and gave me options for repair and associated costs. Polite technician and left very tidy.”

Helpful Report

Posted 2 years ago

“Wonderful job, punctual, very good price and tidy. Will certainly use Glotech in future and highly recommend to friends and neighbours.”

Helpful Report

Posted 2 years ago

“Excellent service from Glowtech which in the end we did not need but contacting the company was straight forward and very efficient If we need an engineer in the future I shall contact Glowtech”

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Posted 2 years ago

“the engineer you sent really knew his job very well and was helpful and polite in every way. Indeed he is a credit to your organisation”

Helpful Report

Posted 2 years ago

“Francisco ( hope I spelt this correctly ) was polite, professional and friendly. By the time he arrived....seven days later.... the problem had resolved itself, so no repairs were required. To date, combi microwave is working as usual. We of course expect to pay for a " call out " charge, and were happy to do so. Should we experience another problem with our combi microwave or our oven, we hope that this charge would be taken into consideration as Francisco assured us it would.”

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Posted 2 years ago

“Not completely happy with this. Will phone back next week”

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Posted 2 years ago

“Quick call out and repaired on the spot. Payment taken on completion of repair. Excellent”

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Posted 2 years ago

“Booked them online as it said they were available on Monday. Then they called and not available until Weds which went out to Thursday. I specifically clarified whether the parts are still available for a Beko dishwasher which is no longer manufactured. Otherwise I would forsake the cost of an engineer visit and just get a new one. They said yes. The engineer said it couldn’t be fixed as they don’t have those parts. Also, they told my tenants this, but didn’t call me or update me at the time. I had to call them the next day to confirm.”

Helpful Report

Posted 2 years ago

“Really disappointed with the service if completely honest. The guy who came out was a lovely guy but had absolutely no confidence in him. £100 call out, £250 for a part that was fitted and within seconds ruined, now needed yet another completely different part at £250 . Kitchen sockets tripped tripped out leaving fridge and freezer with no power, i wasn’t told it had tripped out. Refund was given after the first part was ruined , which I’m assured will be credited back into my bank account, obviously didn’t pay £250 for second part as wasn’t paying £500 for parts and £100 call for a microwave that cost £450. Was quoted for replacement microwaves at the cost of nearly £900. You guessed it won’t be using these again.”

Helpful Report

Posted 2 years ago

“Excellent service. Although the problem with our freezer could not be fixed due to the part not being available the engineer was very helpful.”

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Posted 2 years ago

“Engineer turned up 2 1/2 hours late and didn’t have a replacement bulb of the right size for an Electrolux cooker. £90 paid for nothing and will never use this firm again . Engineer was polite and apologetic , however .”

Helpful Report

Posted 2 years ago

could I confirm for you that if the engineer did not have the correct item on his van stock the part could be ordered in and that would be the only charge, the engineer return visit and repair is included in the original on off labour cost. - Thank you

Posted 2 years ago

“Brilliant service couldn’t fault them would definitely use them again in the future and recommend them to others , thank you”

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Posted 2 years ago

“Very good, professional a brilliant service”

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Posted 2 years ago

“Nothing to say as it couldn't be repaired and had to buy new one.”

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Posted 2 years ago

“For an average service, these people sure know how to charge an exceptional fee £160 for a lamp for my cooker hood (without the lamp!) and a separate charge - for the same visit - of £111 to replace a lost screw in the cooker door. Never again!”

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Posted 2 years ago

“Friendly call center staff and knowledge engineers”

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(Aa) - Posted 2 years ago

“We thank Andrew who quickly diagnosed and fixed our problem today with our dishwasher. Impressive and efficient service. West Bridgford”

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Posted 2 years ago

“Multiple issues with delays in getting parts, changed date for repair. Late on day of repair with no information, then a no-show and cancellation on the day of repair. Awful service from start to finish. Wasted three weeks of time and one day of waiting in. Now waiting for a refund.”

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Posted 2 years ago

“Brilliant and prompt service thank you”

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Posted 2 years ago

“Terrible experience. Did not fix the problem and then tried to suggest that the fault could be different to the original and may incur further call out charges. Customer service was also poor and uncompassionate. Will not be using again.”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,762 reviews