Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,811 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,811 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A well-priced, reliable and friendly service. I'd definitely use Glotech again.”

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Posted 4 years ago

“Friendly, good service”

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(Ton) - Posted 4 years ago

“We have had trouble with the door not opening & shutting properly on our dishwasher.The engineer who called last Thursday (25th Feb 2021) was very polite & efficient and after repairing the door gave the machine the once over and it looks & operates like it was brand new.”

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Posted 4 years ago

“Subject: RE: Your repair with Glotech Services [OX15 4HH] The guys you sent were excellent thanks – knew their job really well, were tidy and nice to deal with No problems at all”

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Posted 4 years ago

“Your engineer came for 4 minutes and just opened firidge door and said compressor is faulty. But I call an other my local engineer he fixed it compressor Wasn’t faulty he just filled the gas in and It’s still cooling.iPaid you £101 it’s wasted. Your engineer is untrained thanks.”

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Posted 4 years ago

“Engineer called today 25/2/21 very polite on time but sadly was not worth repairing, would use them again.”

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Posted 4 years ago

“Really pleased with the service. Arrived on time, very pleasant and friendly engineer. Identified the issue quickly which was resolved with no fuss. Highly recommended.”

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Posted 4 years ago

“We would like to thank your company for its excellent service fixing our fridge freezer, and please pass on our thanks to the two super engineers. We will have no hesitation in using your company again, and will highly recommend you to anybody wishing to use your services. Thank you. Show more”

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Posted 4 years ago

“A good professional seamless service from Glotech.”

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Posted 4 years ago

“Very professional identified the fault and returned with correct part and fixed the appliances. A great service, great engineers, polite, wore masks, left area clean. Superb service”

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Posted 4 years ago

“Tony was fantastic, great service and very efficient. Would definitely recommend.”

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(Ton) - Posted 4 years ago

“Tony was fantastic, great service and very efficient. Would definitely recommend.”

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(Ton) - Posted 4 years ago

“943682 - Michal was a true professional. He did amazing job on my dryer and now works perfectly. 10/10”

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Posted 4 years ago

“It was very easy and quick to book an engineer online. I got a phone call from the engineer when he telling me when he would turn up. He was friendly and professional, and I would not hesitate to use Glotech again.”

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Posted 4 years ago

“I spent £3,618 with Glotech Appliances St Albans in November 2018. The appliances were fitted into a brand new house in February 2019. In January 2021 my De Dietrich oven stopped working, just outside of its 2 year warranty. I called Glotech Repairs, told them it was a De Dietrich oven, exactly what the problem was and paid them £90 to come and repair it. The engineer decided the door hinge needed replacing but he didn't have one on him so would have to come back. 6 days later Glotech repairs call to say they can't get hold of the part and there is nothing they can do. We are talking about a 2 year old £729 oven! Purchased from Glotech! I explained my loyalty to their company and did that not count for something and perhaps they should try a bit harder to help me. No interest. I asked if I could have a refund for the pointless call out charge. No. To say I was stunned is an understatement. That such a new expensive product is a write off, that the service I received was so poor, that they were happy to take my money for a repair they knew they couldn't fix... I am extremely upset. If I can't get hold of the part I will need to buy a new oven, a different brand, which will sit below a De Dietrich combi oven. I've spent £820, for nothing. No doubt someone will reply that Glotech Appliances and Glotech Repairs are 2 different companies. No, they're both called Glotech. Don't go near them.”

Helpful Report

Posted 4 years ago

“== BE VERY CAREFUL WITH PRICES FOR SPARES == I booked Glotech to repair a dishwasher because they seemed to offer a competitive service price and could provide an engineer one week earlier than the manufacturer. Unfortunately, Glotech sent an engineer who did not know how to service the dishwasher. He was a nice guy, came at the scheduled time, was very polite and took appropriate safety precautions. The engineer took the dishwasher apart and searched on google, then put it back together and said I would be contacted by the service team. I did not get any follow-up, so I called the Glotech service team after a few days and they told me they would need to send another "senior engineer". We waited about 2 weeks for the senior engineer to come. This is pretty disappointing since Glotech knew the exact model of dishwasher when they decided which engineer to send. On the second visit, the senior engineer came with the original engineer. Again, both were very polite and professional. They made a detailed diagnosis of the machine and identified several faults. They said I would be given a quote by the service team. A few days later, Glotec quoted me 764 pounds for parts. The dishwasher is a double drawer unit and this price is more than the price of buying a new drawer, so that seems crazy expensive. I searched online and immediately found the parts for a much lower price. I called the service team from the manufacturer and they told me their service team would provide the parts for 390 pounds plus they would include a warranty. This surprised me since I would expect the manufacturer to be a premium rate compared to a third party. I discussed the price with Glotec and they said that was the price they paid for spares. Clearly that can not be true since genuine parts are easily available online at much lower pricing. So, either Glotech are really bad at sourcing spares or they have a huge mark-up on the price. Glotec initially offer a slightly lower call out fee compared to the manufacturer which makes them look like good value. In this case, the call out fee was 21 pounds less than the manufacturer. They then charge about double the price for the spares, in this case 390 pounds more. I am very disappointed with this strategy, and it makes me feel like Glotech are trying to trick me. I cancelled the service and booked the manufacture for the repair. Glotech refused to reduce or remove the service charge despite not fixing my dish waster, so I have paid Glotech 114 pound for two service visits and all I received is a one month delay and an overpriced quote. If you are considering using Glotech for servicing ask them for pricing for typical parts and carefully compare these BEFORE paying your initial service fee. Not recommended. I gave them 2 stars since the service engineers were very professional.”

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Posted 4 years ago

“Appalling customer service. I wrote to the director of this company and still await a reply. They are misleading.They subcontract repair work and are not involved in the payment or aftercare.”

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Posted 4 years ago

Good morning Jackie, Thank you for taking the time to write to us. I have had a look on our system to view your details and can see that we did use a subcontractor for your visit as we do not have any Glotech engineers to cover your area, so we were unaware of any issues which have arose. I will pass your email address and complaint onto my Manager who will give you a call later on today so we can find out and resolve the issue, as at the moment we do not have any understanding to what has gone on. I hope this response helps, we will be in touch shortly. Kindest regards, Lauren

Posted 4 years ago

“Thank a lot for a responsible, decent and polite engineer whom helped us.”

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Posted 4 years ago

Good morning Mayya, Thank you for leaving us positive feedback, I will be sure to pass this onto our engineer. Best wishes, Glotech

Posted 4 years ago

“First class experts and service from Glotech. If anything goes wrong, call them!”

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Posted 4 years ago

Good afternoon, Thank you so much for taking the time to leave this feedback, we are really pleased to hear that you have had a positive experience with Glotech. I will be sure to pass this feedback onto our engineer and customer service team. Kind regards, Lauren

Posted 4 years ago

“Excellent service. Technician arrived promptly the day after I booked the appointment online and fixed my dishwasher. He gave us advice on the problem. Very impressed”

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Posted 4 years ago

Good morning, Thank you so much for taking the time to leave this feedback, we are really pleased to hear that you have had a positive experience with Glotech. I will be sure to pass this feedback onto our engineer and customer service team. Kind regards, Lauren

Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,811 reviews