I spent £3,618 with Glotech Appliances St Albans in November 2018. The appliances were fitted into a brand new house in February 2019. In January 2021 my De Dietrich oven stopped working, just outside of its 2 year warranty. I called Glotech Repairs, told them it was a De Dietrich oven, exactly what the problem was and paid them £90 to come and repair it. The engineer decided the door hinge needed replacing but he didn't have one on him so would have to come back. 6 days later Glotech repairs call to say they can't get hold of the part and there is nothing they can do. We are talking about a 2 year old £729 oven! Purchased from Glotech! I explained my loyalty to their company and did that not count for something and perhaps they should try a bit harder to help me. No interest. I asked if I could have a refund for the pointless call out charge. No. To say I was stunned is an understatement. That such a new expensive product is a write off, that the service I received was so poor, that they were happy to take my money for a repair they knew they couldn't fix... I am extremely upset. If I can't get hold of the part I will need to buy a new oven, a different brand, which will sit below a De Dietrich combi oven. I've spent £820, for nothing. No doubt someone will reply that Glotech Appliances and Glotech Repairs are 2 different companies. No, they're both called Glotech. Don't go near them.