Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.03

4.0 Rating 4,923 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,923 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank Andrew, from Barnsley team who sorted out my washing machine problem”

Helpful Report

Posted 3 years ago

Thank you for your review Julie! I will be sure to pass this to Andrew.

Posted 3 years ago

“Booked a repair on Saturday 24th, Glotech engineer (Dean) arrived Tuesday 27th, Dean called 15 minutes before arrival and was courteous and conscientious - Brilliant turn round from order and communication. The repair was for a De-Dietrich combi-microwave and a De-Dietrich built in oven about ~12 years old, so spares unavailable / difficult to come by. Nonetheless, Dean was able to isolate the fault in the Combi-Microwave and get the Microwave back working (which is what we use). He was also able to address the problem with the built in over, although time will tell if that was a temporary or permeant fix. Glotech are checking to see if they can locate spares so that the combi microwave can be fully functioning again.”

Helpful Report

Posted 3 years ago

Thank you so much for your review. I have passed this to Dean! We are so glad to hear you can use the microwave function of your combi oven and we hope he has been able to permanently fix the oven!

Posted 3 years ago

“Very disappointed. Booked engineer on Monday told a time between 2pm and 5pm on Wednesday and would call half an hour before. Engineer turned up on Tuesday with no notice, so nobody there. Rang to rebook now can’t do anything until Monday the following week. And if we want to book we have to pay up front now after there mistake. There website looks good but service isn’t.”

Helpful Report

Posted 3 years ago

Thank you for your review. We appreciate this as it allows us to continually improve. I am sorry the engineer arrived a day earlier than expected. I will look into why this was so we can ensure this does not happen again. I have sent you a direct message to explain the situation in more detail.

Posted 3 years ago

“Wine cooler not repaired discontinued model, paid up front, gave model number & serial number when booking. Disappointed”

Helpful Report

Posted 3 years ago

Thank you for your review. I can see you gave us all of these details and when we checked our parts suppliers, they are showing parts but with no lead time. Upon investigating further it turns out these are not available. When the customer service team member would have looked, the parts initially indicate stock available so please accept our apologies for the confusion and any inconvenience this may have caused.

Posted 3 years ago

“Booked an appointment easily, a lady called Jess came out (called before arrival so we knew what time) diagnosed the problem quickly. Ordered the part, took payment then came back a few days later when it was in to fit it, and all sorted. Great friendly service. Will definitely use again.”

Helpful Report

Posted 3 years ago

Thank you so much for your review. I will pass this on to Jess and the management. We are glad to hear your washing machine is back up and running.

Posted 3 years ago

“I have taken some time to fill in my results from this visit to be shure MY repair was going to last. When your engineer arrived he looked at the dishwasher and said it was at least 13 years old and that there was a proplem that was impossible to fix. I could not see the leak he said was the problem, I am 70+ and can not crawl on the floor easily. He said I needed a new machine and collected my cheque and left. After checking the price of new machines I thought I better have a better look at the problem. Checked the wiring as best I could and checked the screws connecting the case to filter housing. switched back on and has worked perfectly ever since. Worst £93 I have ever spent. Could not recommend this service to anyone.”

Helpful Report

Posted 3 years ago

Hello Keith, Thank you for your review. I am sorry to hear your experience with us wasn't positive! I have checked our system and this was booked with our Essex branch so I will pass your feedback to them and ask them to get in contact with you as soon as possible. Many thanks Glotech

Posted 3 years ago

“The engineer who called was despite telling us our machine was beyond repair was excellent. He took us carefully through the reason for his decision backed up with photographic evidence of the lime scale damage to the drum. He also made sure the machine was fully drained prior to disposal thanks”

Helpful Report

Posted 3 years ago

Hello Alan, Thank you for your review. It is a shame that your appliance was beyond repair as we always try our best to repair all appliances. I am glad the engineer was excellent and we will pass this feedback to him. I hope you have now got a new washing machine and you are back up and running.

Posted 3 years ago

“Bad service I made a genuine mistake of the timer on the oven so it wasn’t faulty I was charged £95 for a 3 second visit He even urinated in the bush on the cul da sac I live I shall not be ever using”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. This gives us the opportunity to continually improve. Firstly, I am glad the oven is now working again. Due to the fault reported, our office staff were unable to diagnose the cause of this before the visit, so we had to send an engineer to look into this. The fault reported could be caused by many things. We charge a one-off fixed fee which covers the engineers time at the property to diagnose and repair the fault reported. In most cases the engineer will be at the property for anywhere between 30 mins and 2 hours. In some cases however, if the fault is simply repaired or due to user error the engineer will be there for less time. While we completely understand that user error is a common issue, regardless of the fault with the appliance, our engineer still attended and rectified the issue leaving you with a working appliance again. With regards to your comment regarding the engineer urinating, I will pass this to our engineer manager to talk to the engineer about. Many thanks Glotech

Posted 3 years ago

“From the moment of booking an appointment to the actual repair, the service was outstanding. Fantastic communication and very reasonable cost for a call out, which included the actual repair! Thank you very much, you’ve saved me at least £300, as I no longer need to purchase a new fridge/ freezer.”

Helpful Report

Posted 3 years ago

Thank you so much for your review Ceri. This is exactly the service we always aim to give. I hope your fridge freezer lasts you many more years!

Posted 3 years ago

“Prompt.. efficient and very helpful… will definitely use your company in future”

Helpful Report

Posted 3 years ago

Thank you so much for your review. It is great to hear you will use us again.

Posted 3 years ago

“The chap arrived, was polite and was happy to get on with looking at the dishwasher. 15 minutes informs me it can be one of two things, a broken pressure sensor or broken washing machine. Fixed neither, so outside of his diagnostic ability of telling me it was something I knew, very poor service indeed.”

Helpful Report

Posted 3 years ago

Hello Kyle, Thank you for your review. We do appreciate this as it allows us to continually improve. I am sorry that the engineer did not repair your appliance. I can see from the notes he quoted for the part but you did not go ahead with this. If you would like us to send an engineer again please contact us.

Posted 3 years ago

“Do not use their repair service. Waiting over 4 wks for parts, paid upfront. Booked a visit to fix parts then didn’t show, left voicemail 3 hrs later. Rebooked visit another week later. 2 parts with different engineers. Rubbish service, treat customers with contempt. Avoid at all costs.”

Helpful Report

Posted 3 years ago

Hello Liam, This is not the service we aim to offer I am sorry you feel you have not had a good experience. I have sent you a request for more information so we can look into this further. Many thanks Glotech

Posted 3 years ago

“Communication very good, arrived when promised and carried out the work. Unfortunately for me the machine was economically unrepairable.”

Helpful Report

Posted 3 years ago

Thank you so much for your review. It is a shame that your appliance was beyond economical repair but we hope you now have a fully working appliance.

Posted 3 years ago

“Prompt and polite engineer who appeared knowledgeable”

Helpful Report

Posted 3 years ago

Thank you for your review. We will pass this to the engineer who attended.

Posted 3 years ago

“Good service - fix of faulty light in oven and fridge condenser. Timely service - albeit a wait for parts. And a follow up call for the oven light which went again and was replaced with no fuss/cost.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are glad to hear your oven is back up and running.

Posted 3 years ago

“Excellent service. Next day repair. Came in the slot specified - fixed the problem quickly -with washing machine - left with no mess”

Helpful Report

Posted 3 years ago

Thank you so much for your review. We are delighted to hear your washing machine is back up and running.

Posted 3 years ago

“excellent service if needed again there would be no hesitation to call Glotech out thank you jennifer davenport”

Helpful Report

Posted 3 years ago

Thank you Jennifer for your review. We would be more than happy to help if you need us again in the future.

Posted 3 years ago

“Excellent. Very knowledgeable. Good advice”

Helpful Report

Posted 3 years ago

Thank you so much for your review.

Posted 3 years ago

“Booked an oven repair Genuine mistake spoke to April and complained as my grandchildren accidentally put the oven timer on And I was then charged nearly £100 For 30 second visit into my house I understand call outs but this is shocking Do not use this company it was a genuine mistake”

Helpful Report

Posted 3 years ago

“Very prompt, good, friendly service. Would definitely use again.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review our service and we are pleased that your repair was quickly completed

Posted 3 years ago

Thank you so much for your review. It is fantastic to hear you would use us again!

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,923 reviews