Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,819 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,819 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not use them again for a repair - I would have used a local company had they returned my call. Call out fee was £82 and they wanted £230 for a new board for Hotpoint washing machine so decided to buy a new one from them and got 50% of call out fee refunded. With hindsight I would have been better off sourcing the machine myself as I'm pretty certain I could have paid less. However I was very busy at the time and theirs was the easy option”

Helpful Report

Posted 3 years ago

“Seemed promising on initial booking, was told the repair would cost under £70 in labour. The appointment was booked for the following week, but the engineer turned up a few days early, I thought to myself ok fine earlier is better fortunately on this occasion I wasn't out of the home. During the repair the engineer was friendly, however, I found him to lack some confidence in how to approach the repair and dithered too much. He needed a hand moving the appliance and then attempted to jam in a heating element for a different model. Was then told to go two roads down and purchase the correct spare part for my appliance. I was then charged more for labour cost than what I was promised when I made the booking, I sent a querying email to the company and got a response from Ben Lovegrove the Director of the company, who said I did not book the job correctly as it was down as a freestanding appliance, To which I made clear that I did not book this myself online but had spoken to someone on the telephone and explicitly noted twice that it was an integrated unit. Based on this experience I cannot recommend Glotech Repairs.”

Helpful Report

Posted 3 years ago

“We had a reluctant engineer visit to our faulty dishwasher. We paid the fee before arrival and then when the engineer arrived he did not knock on the door or ring the bell but phoned me to ask if anyone was at home. If I hadn't answered the phone I think he would have driven off when in fact we were at home. When he came into the house he said 'it's probably the heater element or the control panel and it will cost £190 so it's not worth repairing and said we should get another dishwasher'. At this stage he had not even looked at the dishwasher. I insisted that he checked the gasket because I thought there was water in the sump and he reluctantly looked and found water in the sump. He drained it and said it should be fine now, but if we have any more problems we get a free call out. He did not investigate how the water got into the sump. After putting the dishwasher back in place he left, but then we realised that he had not levelled the dishwasher and we now have an integrated dishwasher with a sloping door, with the bottom of the door jutting out 1 inch in relation to every other kitchen cabinet but flush at the top of the door. I have no faith in the repair being permanent because the cause was not investigated. I do not know if this engineer is typical of others but all I can say is that he was reluctant to do anything helpful.”

Helpful Report

Posted 3 years ago

“I was left feeling uncertain. I was told my cooker was unserviceable. Apparently the clock was faulty and replacements cannot be obtained ( I subsequently found quite a few spares available online) and the wiring was faulty and not accessible. I wasn’t shown this and a couple of friends have made me question that surely it must be accessible. So I paid £120 to be told I need to buy a new range cooker ( at least a couple of grand) and wondering if for a couple of hundred I could get spares.”

Helpful Report

Posted 3 years ago

“Very nice engineer, she said that the lower door seal on our dishwasher door had become faulty and would need replacing, upon looking at the companies database a replacement would be in excess of £260 as the door would have to be replaced as the seal couldn't be purchased separately. Considering the dishwasher only cost £420, this was extortionate and wouldnt be going to use the company any further.”

Helpful Report

Posted 3 years ago

“we could not get an engineer in the required time frame. After I had booked online, I was informed that no engineers were in fact available for more than a week later”

Helpful Report

Posted 3 years ago

Good morning, I apologise that we had no availibility for yourselves, and hope that you were able to get your appliance fixed. Kind regards,

Posted 3 years ago

“The man who came was very pleasant. However- my fridge switch had just gone off. If you could do 10 minute phone conversations for a much lower fee, I could have saved so much money. It was disappointing to pay the full labour fee when there was no work to be done. It doesn’t build up good will for the future. I feel like it’s worth someone saying, have you checked the switch, it’s inside the fridge and kind of hidden!”

Helpful Report

Posted 3 years ago

Good morning Catherine, Thank you for taking the time to leave us feedback, unfortunately as our engineers are not on calls they are unable to diganose the fault for your until they are at your property. I am pleased to hear that your fridge is up and working again, I apologise that it was for such a small fault. Kind regards

Posted 3 years ago

“Booked appointment online. Engineer didn’t turn up. Didn’t call to explain why. When I rang the company they chased him up but he hadn’t informed them he wouldn’t be coming either. Someone had to wait in all day for no reason. Next appointment wasn’t for weeks. Was offered a refund which would take 3-5 days. Will wait and see if it appears”

Helpful Report

Posted 3 years ago

“Started off well, guy came quickly and worked out the problem. He didn't have the part required and ordered, I paid over £100 and 1 month later I call up, wondering when they were coming back, and discover that the part came in on that very day. Get offered just 2 appointment options and then get told that the previous chap has left the company, I wonder if this was the real hold up!? Still waiting to get my oven fixed...”

Helpful Report

Posted 3 years ago

“Unable to fix problem”

Helpful Report

Posted 3 years ago

“Still waiting for the job to be done”

Helpful Report

Posted 3 years ago

“The repair man came he looked at the freezer and said it cannot be fixed and I should be getting some of my money back how hutch I will be getting back many thanks”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 3 years ago

“I booked a cooker repair but needed to cancel it. So I texted the person they had allocated to the job, he told me that if I didn’t inform the company he would be charged for it, which I thought was a bit strange as it’s supposed to be a family run business? There was no way of doing that online, so I e-mailed the company. A day later they replied to say they had no record of the booking, even though they had emailed me with the details? So rather concerned that I might end up paying £85 minimum, I emailed again. This time they accepted the cancellation. Now I, getting emails to ask me how the job went and what I thought of the workman. All abit worrying, as there booking system dose not seem to be very joined up, and so it gave me concern that something wasn’t right...”

Helpful Report

Posted 3 years ago

“Not happy with the service received. Lured in with the offer of 1 labour charge and only parts to pay for when returning to repair the item. I was told by the engineer that it needed a magnetron but when I received the quote for repairs it also included a Diode & Capacitor. I understand that in some cases additional parts are required to effect a reliable repair but this should have been explained by the engineer. The price of the parts you are charging is DOUBLE the retail price of the parts direct from Miele. I enquired if you would fit the parts if supplied by me but you aren't able to do this. I work in the automotive repair sector so understand this market well & this process of luring the customer in to then hike up the repair parts is something I would have expected from a Kwik-Fit style operation that relies on vulnerable customers to jack up the repair costs, not a family-run business.... I'm only giving 2 stars as the engineer & the assistant I spoke to after the visit were helpful or it would have been 1.”

Helpful Report

Posted 3 years ago

“Originally took the plan out because my drier function of the washer drier didn't work. Have had 5 or 6 appointments so far although that included changing the seal as the washing machine started leaking. Originally I was told need to use a fluff clean setting however that didn't resolve the issue. Finally they decided to provide new part. Engineer has been friendly every time. My main gripe is not the engineers as they do send people out and aim to fix the issue but the wait times to get through to speak to someone and the damn hold music that repeats the same glotech advertisement again, again, again and again. They really need to do something about that as this is more annoying than the drier not working.”

Helpful Report

Posted 3 years ago

“My oven saga began towards end November and was not solved until last Friday 7th January. The repair engineer who completed the repair was very good, thankyou for his time, he deserves 5 stars, but the delays between the 3 appointments were not acceptable, particularly at this time of year.”

Helpful Report

Posted 3 years ago

“Requested visit for a vibrating washing machine. Assumed it may be bearings. Paid the £75 labour charge. After a 5 minute look he advised the chassis was corroded & uneconomic to repair. There was no offer of a partial refund for the minimal time looking, only a discount on installation charges if I bought a new one from them.”

Helpful Report

Posted 3 years ago

“Hi can someone call me on 07527243072 you have sent the wrong part”

Helpful Report

Posted 3 years ago

Good morning, I can confirm that our customer services team have now been in touch regarding your order. Kind regards,

Posted 3 years ago

“Engineer was punctual, friendly, and worked safely and very tidily. But after he checked the obvious things he was rather stumped and questioned the house wiring, which I demonstrated was good. Then he quoted for a replacement part which i later found online for half the price. Ultimately he left me with my oven still not working, but did promise to come back free of charge if I made the cable longer for him. Could have tried a little harder in my opinion. Fixed it myself in the end.”

Helpful Report

Posted 3 years ago

“Not great for a local business. We not very accommodating to your situation and are more expensive than most.”

Helpful Report

Posted 3 years ago

Glotech Repairs is rated 4.1 based on 4,819 reviews