Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.10

4.1 Rating 4,792 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,792 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial service from booking to attending was very good and the engineer who cam out to us was very knowledgeable. The small part that was needed to fix my washing machine was ordered, but then i found out that it was 3 times the price of the original manufactures replacement part. I am waiting for a refund and will order the part myself.”

Helpful Report

Posted 3 years ago

“I booked this company to repair my washing machine. They charged me £70 plus for a callout charge. The person came around, stayed for a few minutes went away and 15 minutes later the machine stopped with the same problem that this company was called out to repair. As pensioners on as state pension this is not funny. They just care about the money and not the job or the people they deal with. Discusting.”

Helpful Report

Posted 3 years ago

“While the engineers were friendly and efficient, I was disappointed at having to wait more than a week between the first visit, to diagnose the problem, and the second to actually replace the heater (it should have been pretty obvious that the heater needed replacing from my initial request, and I'd already supplied the make and model). Also that the engineer's visit is just speficied by date, not time of day, or even morning or afternoon, so that I have to plan on being at home the whole day.”

Helpful Report

Posted 3 years ago

“The work was done fine by a friendly engineer, though the first visit was delayed by a day from the initial appointment. However... the promise of a one-off labour charge is offset by excessive price increases on parts. I was told "oh no, you won't be able to search for the part online from the invoice, we use different part-numbers", but that (a) wasn't true and (b) is a clear attempt at preventing us from discovering the uplift they charge.”

Helpful Report

Posted 3 years ago

“I got a call the morning of my repair saying the engineer had quit with no notice. I understand you can't prevent that, but whomever called made no suggestions as to how I could get a repair other than going to another company. Which seemed bad for your company and my problem. It seems like you could have asked engineers from other areas to slowly cover the repairs in West London over the next week or two, rather than leaving your customers stranded in the same way that your engineer left you stranded. .”

Helpful Report

Posted 3 years ago

“Easy to book, turned up on time and the guy was friendly and polite. Had booked glotech for an issue with my bell fridge freezer, the engineer came out and after a few minutes conversation told my wife he thought the compressor was gone and we needed a new fridge freezer. He then charged £90 for a few minutes of conversation! Didn’t examine the fridge or make any attempts to do any work, didn’t pull the fridge out to test the compressor or his theory and even the engineer said we should call up for some money back. Rang the next day which was a Saturday to be told I would need to speak with a manager who wasn’t in on weekends but the caller handler took all may details and emailed the manager and stated I would get a call back on Monday, not had a call all week. Under the circumstances I think the service has been poor, once they have your money they are clearly not interested. The engineer was a nice guy and his advice may be spot on but £90 for a few minutes conversation seems obscene! When booking I was told I would receive a phone call prior to my appointment but I never did, I can’t help but think if the engineer had called prior to arrival I would of had the same result without the need for a visit that would cost £90. Then to add insult to injury glotech send emails telling me they hope my fridge freezer is working well again and would I like to review their service when no attempt to fix the issue was even made!”

Helpful Report

Posted 4 years ago

“Our Miele washing machine was not repaired - the (very nice) engineer explained that it would cost as much to repair as to buy a new machine. We were told that we would receive half the call-out/repair fee towards a new machine. They didn't have the one I wanted in stock. Every time I tried to ring them I had to wait in a queue for my call to be answered (last 2 occasions it was about 40 minutes each time). They were very polite when I did get through. I bought the machine I wanted elsewhere. Considering my machine was not repaired and they didn't have the replacement I wanted, I think the £113 call-out was not money well spent. I won't use Glotech again.”

Helpful Report

Posted 4 years ago

“Appointment cancelled as engineer not in area. New appointment refused as too long to wait.”

Helpful Report

Posted 4 years ago

“Over priced call out fee and no repair no fee. Also replacement appliance or parts take 10 - 14 days at least.”

Helpful Report

Posted 4 years ago

“Not impressed with the customer service except for Sophie who was amazing!! The engineer broke the door & didn’t put the screws back in the bottom of the dishwasher (Jason) all he was instead in was having an early day! Paul who came out was also amazing”

Helpful Report

Posted 4 years ago

“Your technician arrived on time and I have nothing to complain about there although he seemed overstretched. However, I chose your firm because it advertised that pumps were kept on the vans and you could therefore repair quickly. Your technician stayed for a total of 15 minutes, didn't dismantle anything and told us it needed a new pump (which we knew) and that I would have to wait at least a week for him to come out again to fit it because his schedule was so busy - so my poor husband after a 12 hour day at work had to spend 3 hours last night doing what I have paid your firm to do. Poor value and misleading advertising.”

Helpful Report

Posted 4 years ago

“== BE VERY CAREFUL WITH PRICES FOR SPARES == I booked Glotech to repair a dishwasher because they seemed to offer a competitive service price and could provide an engineer one week earlier than the manufacturer. Unfortunately, Glotech sent an engineer who did not know how to service the dishwasher. He was a nice guy, came at the scheduled time, was very polite and took appropriate safety precautions. The engineer took the dishwasher apart and searched on google, then put it back together and said I would be contacted by the service team. I did not get any follow-up, so I called the Glotech service team after a few days and they told me they would need to send another "senior engineer". We waited about 2 weeks for the senior engineer to come. This is pretty disappointing since Glotech knew the exact model of dishwasher when they decided which engineer to send. On the second visit, the senior engineer came with the original engineer. Again, both were very polite and professional. They made a detailed diagnosis of the machine and identified several faults. They said I would be given a quote by the service team. A few days later, Glotec quoted me 764 pounds for parts. The dishwasher is a double drawer unit and this price is more than the price of buying a new drawer, so that seems crazy expensive. I searched online and immediately found the parts for a much lower price. I called the service team from the manufacturer and they told me their service team would provide the parts for 390 pounds plus they would include a warranty. This surprised me since I would expect the manufacturer to be a premium rate compared to a third party. I discussed the price with Glotec and they said that was the price they paid for spares. Clearly that can not be true since genuine parts are easily available online at much lower pricing. So, either Glotech are really bad at sourcing spares or they have a huge mark-up on the price. Glotec initially offer a slightly lower call out fee compared to the manufacturer which makes them look like good value. In this case, the call out fee was 21 pounds less than the manufacturer. They then charge about double the price for the spares, in this case 390 pounds more. I am very disappointed with this strategy, and it makes me feel like Glotech are trying to trick me. I cancelled the service and booked the manufacture for the repair. Glotech refused to reduce or remove the service charge despite not fixing my dish waster, so I have paid Glotech 114 pound for two service visits and all I received is a one month delay and an overpriced quote. If you are considering using Glotech for servicing ask them for pricing for typical parts and carefully compare these BEFORE paying your initial service fee. Not recommended. I gave them 2 stars since the service engineers were very professional.”

Helpful Report

Posted 4 years ago

“Repairman arrived 1 day later than advertised. Within 10 minutes said Fridge was unrepairable. Probably could have guessed that from description of problem and saved us £77 call out charge for 10 minutes attendance. Wont be using again.”

Helpful Report

Posted 4 years ago

“The engineer was polite and friendly and came on time, however the charge of over £100 for a call out and not able to fix my fridge was very excessive as he was at my property less than half an hour. I also had to wait 4 days for an appointment.”

Helpful Report

Posted 4 years ago

“I booked online and provided quite a bit of detail about the model of my appliance and suspected fault. The engineer arrived promptly but didn't spend very long investigating the problem, he took the filter off and said he could see a broken fan blade. I'm not sure what he did but he wiggled something and completely broke it. He said that I'd need a new motor and fan and this would cost £100, £120, £150 (the price kept changing but I never got a firm quote) but I could buy a replacement for much cheaper. When the engineer arrived my appliance was working, I paid £90 for him to completely break it and tell me to buy a new one. I've since taken the appliance apart myself and there is no broken fan. I can't help but feel that the engineer had already decided before he arrived that it wasn't worth repairing my appliance and I'd have rather received that advice before they came out. It would have saved them 15 minutes and me £90. The only other plus was the engineer did give advice about how to remove the old appliance which was helpful but not worth the call out fee.”

Helpful Report

Posted 4 years ago

“My Neff dishwasher displayed a fault & engineer came out quickly & for a few washes all was well until the fault appeared again. Another engineer came out but said I needed a new motor. A new motor was ordered & fitted & on first use the fault appears again. Not sure it could have been tested properly. I seem to have to wait 2.5 weeks each time for an engineer to come back - there never seems to be an engineer in my area ! Very frustrating especially as I have now waited in 3 times & the problem is still not fixed, so back to hand washing for several more weeks.”

Helpful Report

Posted 4 years ago

“I thought your technician was very polite and not sure he’s diagnoses was correct, as he ordered items which we did not need. He was very nice and seems hard working to please the customer,,,,,,,,,,,,,but your customer service from your central phone no. needs to be improved as they don’t seem to be able to deal with upset customers.. Tasha Lovegrove, seems to think she is always right and will tell the customer .. and that is not the service I would promote Mrs Crooks”

Helpful Report

Posted 4 years ago

“Although I was advised of the one off labour charge of. £86.34 when I asked for my freezer to be repaired I was told by the engineer when he called that, due to the problem with cfcs, he was unable to work on my machine. This is something I should have been told at the outset and calls to mind a line from Hilaire Belloc “They murmured as they took there fees, there is no cure for this disease.””

Helpful Report

Posted 4 years ago

“TL;DR - very poor communication, repair took much longer than he said it would, left rubbish in our kitchen. Fridge-freezer broke down - engineer arrived, said he needed to order a part and it would take 5-10 working days. Two weeks later, rang the engineer to check whether the part had arrived - he said it hadn't arrived yet, but he'd ring back that evening. He didn't. Called him again the next day - he said the part had arrived and he'd come to fix the fridge next Monday. On Sunday, got a text saying an engineer was coming... on Thursday. He did repair the fridge, but left the broken part and a load of packaging in our kitchen sink.”

Helpful Report

Posted 4 years ago

“unfortunately the engineer did not solve the problem”

Helpful Report

Posted 5 years ago

Glotech Repairs is rated 4.1 based on 4,792 reviews