Not happy with the service received. Lured in with the offer of 1 labour charge and only parts to pay for when returning to repair the item. I was told by the engineer that it needed a magnetron but when I received the quote for repairs it also included a Diode & Capacitor. I understand that in some cases additional parts are required to effect a reliable repair but this should have been explained by the engineer. The price of the parts you are charging is DOUBLE the retail price of the parts direct from Miele. I enquired if you would fit the parts if supplied by me but you aren't able to do this. I work in the automotive repair sector so understand this market well & this process of luring the customer in to then hike up the repair parts is something I would have expected from a Kwik-Fit style operation that relies on vulnerable customers to jack up the repair costs, not a family-run business.... I'm only giving 2 stars as the engineer & the assistant I spoke to after the visit were helpful or it would have been 1.