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Glotech Repairs Reviews

4.2 Rating 4,590 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

4.2

Based on 4,590 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before you arrange an appointment, try and establish what might be at fault over the phone and if it makes economic sense to fix it! I paid £80 for the pleasure of an engineer looking at the fridge for 30 seconds and declaring its not fixable. Which is the only reason why I've given Glotech 2 stars as they could have give me a discount. Now I'm hesitant to use a repair company again. The engineer and customer service were otherwise professional.”

Posted 1 year ago

“I filled in the request form online stating that my Miele washing machine was not working. I stated quite clearly that “ the drum is not moving and therefore not spinning” When the engineer arrived she tried to move the drum and said “the drum isn’t moving the bearings are gone… you can’t fix it it needs a new drum” she went in to quote me over £400 for a new drum!! I tuned down the offer and she left! I paid £117.54 for a call out for a fault that they could have diagnosed based in my request form alone I was very disappointed as local repair men won’t touch Miele machines as they are sealed units and impossible to access. It just seems that a professional “Miele” repair engineer should have known this without seeing it ( and costing me over £100 for a visit) The engineer only told me what I already knew…. The drum isn’t moving!! I’m not very happy as I’ve since had to pay £280 for a new machine ! And feel the £117.54 I paid you was an unnecessary waste of money”

Posted 1 year ago

“I booked an appointment with them on the 23rd and they arrived on the 28th. Because that was the earliest appointment. They told me something wasn’t right with the valve in my dishwasher and they advised I needed a replacement which costs on top of the initial service I received on the day. I was told they would order a new part and fix it for me in a few days. I paid them money. Then a couple of days later someone from the company emails me to say they aren’t able to repair my appliance on this occasion, sorry. I am very disappointed, and quite frankly need to be ware of companies who take a call out fee. They just take your money. That’s just my experience and I don’t wish for this to happen to anyone else.”

Posted 1 year ago

“After three visits and a change of the fridge sensor, the engineer still isn't certain what the fault is???. Suggesting a new compressor and regas at a cost of over £600 with a 50% chance it will fix the fault. (His words).”

Posted 1 year ago

Thank you for your review. I am sorry to hear the fridge is still not working. I can see one of your senior engineers has attended and given some advice to defrost the heater and monitor. I hope this has worked.

Posted 1 year ago

“Pleased with the response by your engineer. However, I found the call out charge excessive as the faulty knob on my oven turned out to be obsolete and could only be fixed by applying a drop of superglue to it - £93.54 is rather a lot for a small amount of glue !! Other than that - everyone I dealt with was very polite.”

Posted 1 year ago

Good Afternoon Jan, Firstly we would like to say that we are happy with the experience in relation to the booking process, engineer interaction and the politeness of our team. Concerning the issue with the price; the fee paid is a standard call-out and labour fee for the engineer to attend to the property to understand the matter at hand. Until the engineer arrives we are unable to fully diagnose the problem and in response know the part needed and the availability of the part also. We would like to apologise once again and hope you consider us in the future for any further problems you may have. Regards, Glotech Repairs.

Posted 1 year ago

“Appointment was delayed a week ( obviously can not help illness) The technician came and told me my fridge wasn’t worth repair and the call out was £93 in a total of ten minutes. He told me he had sent a email to the sales office and someone would call me with a quote. Unfortunately they didn’t. I rang the second day and was told they would either ring me or send me a quote by email , unfortunately once again they didn’t! So they lost a sale and I lost £93 !!”

Posted 1 year ago

“The engineer has had problems sorting out the problem with my dishwasher / I thought it was fixed but no such luck. The drain is still blocked. Where do I go from here? Shall I give up and buy a new dishwasher or do you ha e someone on your staff who is more familiar with Meile Dichwashers? i would appreciate your comments.”

Posted 1 year ago

Thank you for your review. I am glad to hear your dishwasher is back up and running. I will pass your feedback to the engineer.

Posted 1 year ago

“Unable to repair my Freezer issue, money spent without a fix. Unsatisfactory sadly for my issue. Lack of experience & familiarity with the Product.”

Posted 1 year ago

It is disappointing when a repair cannot be completed with out your details I cannot fully investigate the details of your repair so have also sent you a private reply for you to respond and allow us to identify the details - thank you

Posted 1 year ago

“My booking was cancelled with no notice and no email to confirm. I turned up to address and waited all day for engineer to find out at half 3 that it had been cancelled days earlier. It still needs fixing.”

Posted 1 year ago

Good morning, I am sorry that your booking was cancelled please could you let us have further details of your repair if you could email repairs@glotech.com with further details a member of our customer service team will be able to investigate this further for you, our time slots are AM, PM or all day - no specific time is given due to the previous job on the day possibly running late or being quicker than expected and also possible traffic delays. Thank you

Posted 1 year ago

“Very disappointed”

Posted 1 year ago

“I booked an oven repair through Glotech and received an email that the appointment was made for Thursday morning, 21 July. When I rang the local engineer on Thursday to confirm the time, I was informed that the appointment had been cancelled by Glotech. I hadn’t been informed and I was not impressed with the services of Glotech, though the local engineers were very helpful and I will use them again.”

Posted 1 year ago

“I would not use them again for a repair - I would have used a local company had they returned my call. Call out fee was £82 and they wanted £230 for a new board for Hotpoint washing machine so decided to buy a new one from them and got 50% of call out fee refunded. With hindsight I would have been better off sourcing the machine myself as I'm pretty certain I could have paid less. However I was very busy at the time and theirs was the easy option”

Posted 1 year ago

“Seemed promising on initial booking, was told the repair would cost under £70 in labour. The appointment was booked for the following week, but the engineer turned up a few days early, I thought to myself ok fine earlier is better fortunately on this occasion I wasn't out of the home. During the repair the engineer was friendly, however, I found him to lack some confidence in how to approach the repair and dithered too much. He needed a hand moving the appliance and then attempted to jam in a heating element for a different model. Was then told to go two roads down and purchase the correct spare part for my appliance. I was then charged more for labour cost than what I was promised when I made the booking, I sent a querying email to the company and got a response from Ben Lovegrove the Director of the company, who said I did not book the job correctly as it was down as a freestanding appliance, To which I made clear that I did not book this myself online but had spoken to someone on the telephone and explicitly noted twice that it was an integrated unit. Based on this experience I cannot recommend Glotech Repairs.”

Posted 1 year ago

“We had a reluctant engineer visit to our faulty dishwasher. We paid the fee before arrival and then when the engineer arrived he did not knock on the door or ring the bell but phoned me to ask if anyone was at home. If I hadn't answered the phone I think he would have driven off when in fact we were at home. When he came into the house he said 'it's probably the heater element or the control panel and it will cost £190 so it's not worth repairing and said we should get another dishwasher'. At this stage he had not even looked at the dishwasher. I insisted that he checked the gasket because I thought there was water in the sump and he reluctantly looked and found water in the sump. He drained it and said it should be fine now, but if we have any more problems we get a free call out. He did not investigate how the water got into the sump. After putting the dishwasher back in place he left, but then we realised that he had not levelled the dishwasher and we now have an integrated dishwasher with a sloping door, with the bottom of the door jutting out 1 inch in relation to every other kitchen cabinet but flush at the top of the door. I have no faith in the repair being permanent because the cause was not investigated. I do not know if this engineer is typical of others but all I can say is that he was reluctant to do anything helpful.”

Posted 1 year ago

“I was left feeling uncertain. I was told my cooker was unserviceable. Apparently the clock was faulty and replacements cannot be obtained ( I subsequently found quite a few spares available online) and the wiring was faulty and not accessible. I wasn’t shown this and a couple of friends have made me question that surely it must be accessible. So I paid £120 to be told I need to buy a new range cooker ( at least a couple of grand) and wondering if for a couple of hundred I could get spares.”

Posted 1 year ago

“Very nice engineer, she said that the lower door seal on our dishwasher door had become faulty and would need replacing, upon looking at the companies database a replacement would be in excess of £260 as the door would have to be replaced as the seal couldn't be purchased separately. Considering the dishwasher only cost £420, this was extortionate and wouldnt be going to use the company any further.”

Posted 2 years ago

“we could not get an engineer in the required time frame. After I had booked online, I was informed that no engineers were in fact available for more than a week later”

Posted 2 years ago

Good morning, I apologise that we had no availibility for yourselves, and hope that you were able to get your appliance fixed. Kind regards,

Posted 2 years ago

“The man who came was very pleasant. However- my fridge switch had just gone off. If you could do 10 minute phone conversations for a much lower fee, I could have saved so much money. It was disappointing to pay the full labour fee when there was no work to be done. It doesn’t build up good will for the future. I feel like it’s worth someone saying, have you checked the switch, it’s inside the fridge and kind of hidden!”

Posted 2 years ago

Good morning Catherine, Thank you for taking the time to leave us feedback, unfortunately as our engineers are not on calls they are unable to diganose the fault for your until they are at your property. I am pleased to hear that your fridge is up and working again, I apologise that it was for such a small fault. Kind regards

Posted 2 years ago

“Booked appointment online. Engineer didn’t turn up. Didn’t call to explain why. When I rang the company they chased him up but he hadn’t informed them he wouldn’t be coming either. Someone had to wait in all day for no reason. Next appointment wasn’t for weeks. Was offered a refund which would take 3-5 days. Will wait and see if it appears”

Posted 2 years ago

“Started off well, guy came quickly and worked out the problem. He didn't have the part required and ordered, I paid over £100 and 1 month later I call up, wondering when they were coming back, and discover that the part came in on that very day. Get offered just 2 appointment options and then get told that the previous chap has left the company, I wonder if this was the real hold up!? Still waiting to get my oven fixed...”

Posted 2 years ago

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Glotech Repairs is rated 4.2 based on 4,590 reviews