I booked a cooker repair but needed to cancel it. So I texted the person they had allocated to the job, he told me that if I didn’t inform the company he would be charged for it, which I thought was a bit strange as it’s supposed to be a family run business? There was no way of doing that online, so I e-mailed the company. A day later they replied to say they had no record of the booking, even though they had emailed me with the details? So rather concerned that I might end up paying £85 minimum, I emailed again. This time they accepted the cancellation. Now I, getting emails to ask me how the job went and what I thought of the workman. All abit worrying, as there booking system dose not seem to be very joined up, and so it gave me concern that something wasn’t right...